Tagged With "BOSSfest16"

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The Next Big CSP Revenue Opportunity: Personal Digital Service Ecosystems

Comptel's Simo Isomäki looks at opportunities from digital ecosystems
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Transformers? Projects in Disguise!

Virtualized World's Francis Haysom looks at the track record of transformation and asks how do we ensure digital transformation delivers more value
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A great experience starts with staff not systems

Teresa Cottam ·
What does a great experience look like? It’s based on empathy, it’s emotional, its better than advertising.   And your people are your biggest asset
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Announcing #BOSSfest16

Teresa Cottam ·
The blisters from MWC have healed, the bags under our eyes have retreated, and the spring conference season is underway. Time to review what ideas and advice we have to offer to the digiverse... by Teresa Cottam Image Source: https://www.flickr.com/photos/amalakar/
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Why a Fast Track Approach to BSS Transformation is the Only Way to Go

The market is changing, charging is changing – traditional approaches to BSS could derail digital transformation
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Why rising ARPU needs to be here today and here tomorrow

AsiaInfo's Andy Tiller looks at what opportunities are available to build both short and long-term sustainable revenues.
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Money, Money, Money, in an IOT world

Tracy Monday ·
Tracy Monday looks at some of the opportunities and risks around IoT
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New ideas for tariffing – the third way

MDS's Andy Peers looks at a future were the twin pillars of pre-paid and post-paid are no longer as relevant as the are today. He argues that with the advent of digital services over and above traditional voice and messaging CSPs would benefit from looking at a hybrid pricing model that better reflects how and when customers are being encouraged to consume data.
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Nurturing VIPs, Ensuring SLAs Will Keep MNOs Profitable in the Years to Come

InfoVista's Affandy Johan looks at how CSPs can create new revenue through service quality
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Polishing diamonds in the rough

Generating business insights from telecom data can create new revenue opportunities for operators
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Stop with the bundling!

Morgan ap Darran ·
Morgan ap Darran looks at why Generation Z wants to self-bundle
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Customer Experience is Multi-Dimensional

What does a compelling customer experience look like? How can it be monetised and used to differentiate a service provider? What lessons can be learnt from elsewhere? How do we measure such an experience? (Can we measure it?)
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Customer loyalty is dead - welcome to the age of infidelity

Teresa Cottam ·
Chief Strategist of Telesperience Teresa Cottam looks at why focusing on loyalty will be fruitless in the age of customer infidelity.
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Digital Transformation – a Journey to Meet Customer Expectations

What does digital transformation really mean and what tips do we have for those companies embarking on this type of programme?
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Enterprise mobility and the service provider opportunity

Few enterprises have an enterprise mobility strategy but even less telcos have a defined strategy or marketing offering for this. There is latent demand from enterprises which telcos are not fulfilling and there are issues telcos need to address in order for enterprises to buy from them. MDS' Andy Peers explores why enterprises would buy from a telco, why they don’t buy now, what the barriers are and why.
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FOMO, Control and the Art of Wasting Time

Matrixx's Jennifer Kyriakakis looks at what a realtime experience should be like to fulfil the needs of the always on, impatient consumer
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Forget Zee - concentrate on me

Morgan ap Darran ·
Sometimes when I'm talking to my friend Ben, I quickly have to check it's not my friend Alice. Why? Because we members of so-called Generation Z are identical clones, with goldfish brains and no life beyond our screens. When I read about what older people tell me I should be like, backed up by the findings of their research, it makes me wonder if everything I know about everyone I know is true or not. These older people have us neatly packaged, labelled and described. They have a list of...
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Good music, great ice-cream and the perfect IoT partner

Amdocs' Shahar Yaacobi looks at what service providers need to do to release the huge potential of IoT.
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Is the CSP dead?

Teresa Cottam ·
Telesperience's Chief Strategist Teresa Cottam looks at the role of the communications service provider and whether it is now obsolete.
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