Tagged With "WiFi"

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Re: LTE Roaming Developments: What Operators Need to Know

David Chambers ·
I'm not aware of any operator(s) who offer LTE roaming today, or will launch this in the immediate future. Everyone seems to be relying on 3G when abroad. Perhaps this is reinforced from my trip to the US last month. Roaming data £3 per MB. T-Mobile prepaid tariff - all you can eat voice/text/data for $3/day (the data is throttled after about the first 200MB per day). At these rates, I'd rather by a local LTE pre-paid subscription and use that - but the price quoted was over $150. It's not...
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Re: The big 4G mistake: assuming customers share your enthusiasm

Teresa Cottam ·
*PLEASE NOTE THIS RESPONSE FROM EE* EE's press team asked us to point out the following: "that with EE you cannot go over your data allowance, so you’ll never experience “bill shock”. When you reach 80% of your allowance, you receive a warning message letting you know the limit is approaching. When you reach your data limit, you then are directed to a top-up page, and cannot use any more data without buying a top-up – this means customers are in complete control of how much data they use."...
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Re: LTE Roaming Developments: What Operators Need to Know

Teresa Cottam ·
This story from ZDNet shows just how far we still have to go before roaming works from a customer and business point of view. Australian Rayden Crawley was hit with a AUD28,000 bill after losing his phone while roaming in Spain. http://www.zdnet.com/au/telstr...l-broken-7000008331/
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Re: The Cage: Is Wifi a 'Necessary Evil' or a Great Opportunity?

Teresa Cottam ·
Thanks Peter - glad you enjoyed the interview.
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Re: The Cage: Is Wifi a 'Necessary Evil' or a Great Opportunity?

Peter Bowen ·
Good to listen to someone who really knows his stuff and puts things into perspective for CSPs.
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Re: Commercial lessons that still haven't been learnt

Paul Hollingsworth ·
Oh Teresa, that's the $64,000 question - with the much bigger value answer. It reminds me of the "Walled-garden" vs. "open" internet discussion we all so enjoyed 15-20 years ago. In the end, few telcos gained significant content revenues (that market crashed, anyway), but did pretty well out of the broadband "pipe" revenue. I suppose, in the UK the purchase of sport content by BT is a potential game-changer and one of the most interesting moves. There are also many interesting business...
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Re: Commercial lessons that still haven't been learnt

Snowden Burgess ·
Teresa I think your words of warning are very valid, the industry is ignoring the blinding obvious and that is that their future employee and customer base is about to significantly change, the old guard of "Baby Boomers" who built the current corporate CSPs will be leaving employment in the next 2/3 years with a new wave of "Generation Y & Z" entering to replace them. These new employees and customers are digital natives, who embrace change and expect innovation! Most large organization...
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Re: Commercial lessons that still haven't been learnt

Teresa Cottam ·
Thank you Paul and Snowden There is certainly a lot of money to be made - but in a different place now to where it was before. If operators just sell SIMs and connectivity there's going to be little revenue growth for many of them - so how do they justify investments? Snowden is right we do need faster innovation cycles. And, as Paul says, there is an option of buying smaller companies for innovation when you're cash rich. However, some thoughts on that latter point. Successful acquisition...
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Re: Show me the money from IoT

Paul Hollingsworth ·
A very interesting topic and one that needs a lot more thought. I suspect that the lack of action from CSPs is that a) they have no idea what will work and what won't (and failing on lots on "won't works" is too painful for any action) and b) The business case does not yet hold up - for the same reasons as a). Regarding being too late to recover lost revenue to OTT players: In the UK the exceptionally late realisation that OTT TV (and especially OTT Sport TV) has a value is frankly shocking,...
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Re: What exactly is innovation?

Peter Bowen ·
Teresa, Another insightful article and as always a good read. However, I strongly believe there is a place for technology for technology sake as some of it does eventually lead to new products that are adopted. However, you are absolutely correct in stating that those looking to create something new need to concentrate on the potential customer to ensure success.
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Re: What exactly is innovation?

AmitS ·
So very true.In the vigour to innovate, one loses sight of end consumer and produces a product or a service with no real benefit
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Re: What exactly is innovation?

Teresa Cottam ·
Thanks Amit - I think the problem is the confusion between "inspiration" which is that genius moment of invention and is a creative and somewhat chaotic event (and that's fine), and "innovation" which is for me a process that takes inspirations and turns them into deliverables. This is where people trot out and frequently misquote Steve Jobs as justification: "well Steve Jobs said that people don't know what they want until they see it". The problem is they fail to understand that Apple has...
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Re: What exactly is innovation?

AmitS ·
Teresa- for me one could do two things(atleast that's what I keep in mind whenever we get into we must INNOVATE kind of discussions : 1. Keep the customer at the centre of everything 2. and more importantly remind ourselves of what Peter Drucker said "There is nothing so useless as doing efficiently that which should not be done at all"
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Re: What exactly is innovation?

Teresa Cottam ·
Hi Amit I couldn't have said it better myself - thanks for the comment. If only we in telco could get number 1 drilled into our brains more. You have no idea how many presentations I go to which are about customer experience or customer support and none of the slides have the customer on them. :-)
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Re: How good is the telecoms customer experience today?

Paul Hollingsworth ·
Teresa, Recent personal poor customer experiece tied in with my current involvement in deploying a new Customer team and IVR has prompted me to make a few observations about Customer Experience (CE) and measurement. On measurement: Asking a customer about their experince is all about timing and context. For example, requests for customer input straight after a customer care call or very shortly after (i.e. with an automated call-back) are a waste of time. I, the customer, will be unsure...
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Re: Show me the money from IoT

Alon Bar ·
Hi Teresa, thanks for this great blog entry! I completely agree that IoT is one of THE hottest trends in the industry. Suddenly IoT is everywhere around us, and it is here to stay. IoT monetization is one of the biggest challenges service providers face. The industry has seen some service providers testing the waters, such as a North American service provider offering connected car services as a paid add-on to its customers’ existing quad-play bundle, and a French CSP offering a connected...
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Re: Show me the money from IoT

Teresa Cottam ·
Thank you Alon - I appreciate your comment. I do find it sad that after 20 years in the industry I'm still finding myself asking basic questions about why we launch first and commercialise second. We need to learn from the mistakes we've made with "OTTs" (otherwise known as non-commercialised business customers) and ensure we don't repeat them with IoT. I know you could argue this is a vain hope, but we have to start focusing on the business reality here. Again, I find a lot of CSPs not...
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The Cage: Amdocs' Justin Paul talks about the state of the RAN

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  talks to...
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The Cage: Can Volubill differentiate itself from the competition?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Research Officer Teresa Cottam  asks...
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The Cage: how will improved understanding of data usage help differentiate MVNO offerings?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam asks Millenoki's Tony...
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What exactly is innovation?

Teresa Cottam ·
Teresa Cottam explores the nature of innovation in an ICT context.  Frank R Paul, The Atomic Flying Car of the Future (1955)  At Telesperience we live and breathe innovation. We evaluate, judge, write about, analyse and ponder about...
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Commercial lessons that still haven't been learnt

Teresa Cottam ·
Smell the change? There's an ill commercial wind blowing in the telecoms market. Chief Strategist Teresa Cottam looks at the weather forecast.   Carlo Bonavia, Storm off Rocky Coast, 1757     In telecoms we're usually focused on the...
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Why business policies need constant maintenance

Teresa Cottam ·
Telesperience Chief Strategist Teresa Cottam looks at the problems of maintaining policies, convergence, and service mobility.   "Royal Street Antique Shop" 1918 French Quarter of New Orleans by Harry A. Nolan       Over the last...
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Why control WiFi?

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at the debate around freedom-to-surf versus child protection issues in the UK.   Nereid Monument at Xanthos in Lycia c 390-380BC  In the UK the issue of unfiltered WiFi hotspots reared its head again last...
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WiFi Commercialisation: Why 'dirty' Wifi could be good for the carrier business

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why WiFi security concerns are good for the CSP WiFi business.     Opportunity Makes The Thief, Paul-Charles Chocarne-Moreau, 1896         One frequently cited use case for WiFi...
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WiFi offload – beware the hidden commercial dangers

Teresa Cottam ·
Teresa Cottam looks at mobile data offload, and why CSPs need to think about commercial and customer issues when planning their offload strategy.    As I noted in a previous post, it was hard to escape the WiFi story at Mobile World...
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Wire free in the UK: time to cut the broadband cord?

Teresa Cottam ·
Teresa Cottam looks at the viability of mobile broadband for consumers and small businesses.       My MiFi adventureA few months ago I decided I’d like to explore the fully mobile broadband experience with a view to...
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LTE Roaming Developments: What Operators Need to Know

Teresa Cottam ·
Guest blogger Shaun Cairns, General Manager SmallCells, NEC Europe Ltd, highlights some of the issues facing the roaming market as we move to LTE.  Augustus Egg, The Travelling Companions, 1862  4G LTE has arrived in the UK and the faster...
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Monetizing WiFi Offloading With Policy Control

Teresa Cottam ·
Nir Asulin, CEO of FTS, outlines the important role policy control and charging has in the commercialization of Wi-Fi services. He describes how operators can move from just offloading to ensure QoS to creating an additional way of generating money....
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No sex (on WiFi) please, we're British

Customer Kudos ·
The telecom industry mystery insider "Customer Kudos" explores the very Britsh hysteria over "WiFi porn" and whether the UK government is right to try and make service providers responsible for content served up over WiFi. Prometheus chained by...
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When it comes to the Internet of Things, not all networks are equal

Tracy Monday ·
As CSPs get to grips with the demands of Internet of Things, Telesperience's Tracy Monday looks at what the consequences are for the network and the impact of net neutrality measures.   Source: Warren Chaney     If we want to get...
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Now the WiFi Genie is out of the Connectivity Bottle, show me the money

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the thorny issue of monetising WiFi and argues commercialisation should be a higher priority for CSPs.       Paying the Tax (The Tax Collector) , Pieter Brueghel the Younger, 1620-40    ...
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Show me the money from IoT

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at one of the biggest issues facing CSPs as the nascent Internet of Things takes off - commercialisation.   The Marly hydraulic machine in 1715, Pierre-Denis Martin     The Internet of Things (IoT)...
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Why telecoms operators better start enjoying meze

Teresa Cottam ·
Telesperience's Chief Strategist Teresa Cottam looks at the new sources of revenue for telecoms operators, and how these are changing revenue composition.    The Picnic, G.G.Kilburne, c 1900     At a recent conference I talked...
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The big 4G mistake: assuming customers share your enthusiasm

Teresa Cottam ·
Less than one month ago the press in the UK was full of excited chatter about the roll out of 4G. Chief Analyst Teresa Cottam looks at how 4G is panning out in the UK now that reality has set in. Juno showering gifts on Venetia Paolo Veronese, 1554-6...
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Consistent QoS through HetNets cuts churn and boosts revenues

Birdstep's Lonnie Schilling argues that consistent QoS is the key to a successful and lucrative Hetnet strategy.   Renoir, Les Deux Soeurs, 1889   The use of Wi-Fi to augment cellular began in earnest earlier this decade with the emergence...
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Defining the Internet of Things

Teresa Cottam ·
Everyone's talking about it, but what is the Internet of Things? And how does it relate to other key concepts such as M2M and IoE? Before we talk about how to commercialise the Connected World, we'd better first understand it. by Teresa Cottam, Chief...
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How do you make money out of WiFi?

Teresa Cottam ·
Teresa Cottam looks at the challenges and revenue opportunities as WiFi takes off as a mainstream technology and integral part of the HetNet. Renoir, The Umbrellas, 1881-6     WiFi is everywhere; it’s ubiquitous; and, increasingly,...
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How good is the telecoms customer experience today?

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at how CSPs think they're performing in terms of the customer experience they provide to their customers.  Gyorgy Vastagh, Chatting   We're constantly being told that CSPs finally get it: they...
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Is our notion of a 'telecoms product' obsolete?

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the evolving notion of product and what that means for CSPs.           As readers of this blog will know, I like to talk about how we in telecoms are going to make money and keep our...
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The Cage: Is Wifi a 'Necessary Evil' or a Great Opportunity?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam  asks Birdstep's...
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