Tagged With "communications service providers"

Blog Post

Directory of telecoms twitterers

Darran Clements ·
So you’re just getting started on Twitter and you want to build a community around you, you’re also interested in who else like you might be out there. To help you find other telecoms players we’ve started a directory of telecoms...
Blog Post

The Cage: Daniel Allen talks enterprise customers, innovation and Cloud

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  asks Sipcom's...
Blog Post

Are you a middle-aged software junkie?

Darran Clements ·
Teresa Cottam muses…if communications service providers were people, what would they look like? Is the habit of buying one software solution after another giving them an unhealthy silhouette? (or silo-ette even) Purely from a software...
Comment

Re: Change prepares the ground for revolution

Darran Clements ·
Tal Givoly commented August 12th, 2010 at 15:53 | Teresa, Was interesting to read, but I really do not agree – with a lot of this . I don’t think these are things that were revolutionary (and you mention them as such): better batteries, more networks, more bandwidth, accessible tariffs, penetration of phones at affordable prices, and good-enough QoS. I think the iPhone is more important than most of them, if not all. While from a feature/function perspective, the iPhone (and now the iPhone...
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Re: Change prepares the ground for revolution

Darran Clements ·
And Teresa Cottam in reply Thanks for the comment Tal – I think we’ll have to agree to disagree on this one. You see I think batteries are really important because if you don’t have the battery oomph then your fancy iPhone isn’t going to do very much for you. I also think QoS is important, because if your iPhone keeps dropping off the network or is really slow then your user experience is going to be pretty poor. And affordability is really important IMHO because what delivers real change...
Comment

Re: Change prepares the ground for revolution

Darran Clements ·
Teresa Cottam in reply I would also like to point you to a really interesting piece by Sagee Ben Zedeff on telepresence: “Telepresence prepares the ground for the revolution” http://bit.ly/cQkt4H which refers to this blog. Sagee argues that telepresence is revolutionary after a slightly so-what start, because it is becoming embedded in the way we live and do business. I think that the downturn has really made us rethink eg business travel, which has undoubtedly been a boost to telepresence...
Blog Post

Change prepares the ground for revolution

Darran Clements ·
Teresa Cottam looks at the telecoms revolution, the role of the iPhone, and the tectonic changes that are revolutionising the way we live, love and do business. Revolution is one of the most over-used words in the English language. Most things that...
Comment

Re: Capacity crunch: it’s not what you think

Darran Clements ·
Robin Burton commented: I think that we are headed for a two or three track approach. “Bronze” users will get an “all you can eat” plan, but it will be subject to throttling if the bandwidth is needed by “Silver” or “Gold” users who are paying for consumption based on quantity. This will rapidly lead to serious users paying more for their usage (and probably being happy to do so if they get the quality). This should then fund the development of more capacity. If this does not happen, then...
Blog Post

Capacity crunch: it’s not what you think

Darran Clements ·
Teresa Cottam looks at the truth behind the capacity crunch and why, as a challenge, it is somewhat misunderstood… There’s a lot of talk about the capacity crunch and the impact this is having on CSPs and upon the service they deliver....
Blog Post

Why many loyalty schemes are increasing disloyalty

Teresa Cottam ·
In this post Teresa Cottam looks at how when it comes to rewarding loyalty, good CSP intentions can go so very badly wrong…     I strongly believe that in telecoms we need to focus more on our loyal customers, and upon building...
Blog Post

Level 3 Communications launches SOC and expands its claim in the Connected World

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at how Level 3 is positioning its business in the Connected World, and how the connectivity service business is evolving.     Charles Christian Nahl and August Wenderoth, Miners in the Sierras, 1851...
Blog Post

CSPs still using the inertia approach to loyalty

Teresa Cottam ·
Teresa Cottam looks at why relying on customer inertia is a dangerous gamble, especially when all the conditions that stimulate customers to re-evaluate their telecoms service are present.  I recently highlighted an example of where an...
Blog Post

Is the CSP dead?

Teresa Cottam ·
Telesperience's Chief Strategist Teresa Cottam looks at the role of the communications service provider and whether it is now obsolete.
Blog Post

Is the telecoms industry too focused on the negative?

Teresa Cottam ·
Teresa Cottam argues that CSPs still see customers as sources of problems (complainers) and of revenue (patsies). By focusing on negatives and hard selling they are alienating customers and failing to optimise their opportunities.  ...
Comment

Re: Using LinkedIn for business? Time to review how you’re using it?

Darran Clements ·
RubyWhite posted I’ve found LinkedIn useful for keeping track of all the companies that colleagues have previously worked at. With that knowledge it’s easier to get introductions to the right employees at large corporations. I also like the description from @DrSamuelJohnson: LinkedIn (n.) ghostly Coffee-House of Commerce where the recently unemploy’d remind the World of their Existence
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Re: Using LinkedIn for business? Time to review how you’re using it?

Darran Clements ·
Teresa Cottam replied Thanks J for your comment My tip for those who want to use it for getting jobs is to think strategically about your career and invest in eg a blog which is linked to your LinkedIn profile, develop a solid network of contacts, and be a good citizen on LinkedIn and elsewhere. People have to be more aware of how their social media profile affects their career prospects long term. Change jobs every 12 months for 10 years and that says something about your commitment and...
Comment

Re: Is "who" now the most important question we need to answer?

Ashley Bowen ·
It strikes me that there are too many disparate initiatives going on at the moment to establish identity (including age), mostly to very low levels of assurance. In UK, the Government is planning to dramatically increase the numbers of e-transactions, starting with their Universal Benefits system. To do this, their are aiming to establish a market whereby third party suppliers will "validate" an identity to see if it exists and then "verify" it to see that the person claiming that identity...
Comment

Re: Rising coupon fraud presents opportunities for CSPs

LheaP ·
Couponing has become a way of life for many of us in these harsh economic times. However, many make use by counterfeiting them, and other kinds of coupon scam. If left unchecked, these irrepressible buyers might lead to price increases that hurt us all. A short term loan can help you pay for your food.
Blog Post

UK CSPs – why I don’t want to renew

Teresa Cottam ·
Teresa Cottam relates the boring, uninspirational and frankly patronising experience of mobile contract renewal in the UK.     My contract period is up. The two years since I received my shiny new handset have flown by. Usually this is...
Blog Post

Using LinkedIn for business? Time to review how you’re using it?

Darran Clements ·
Social media site LinkedIn has proven to be a popular platform for business users, but it also has its drawbacks. Teresa Cottam looks at the benefits and the pitfalls of using LinkedIn to do business. Virtually everyone I know uses LinkedIn to...
Blog Post

What customers really want from mobile service providers

Teresa Cottam ·
In this post Teresa Cottam looks at what mobile customers really value from their service provider.     In Telesperience’s recent research on what mobile customers really want and value from their service provider we discovered...
Blog Post

Wire free in the UK: time to cut the broadband cord?

Teresa Cottam ·
Teresa Cottam looks at the viability of mobile broadband for consumers and small businesses.       My MiFi adventureA few months ago I decided I’d like to explore the fully mobile broadband experience with a view to...
Blog Post

Rising coupon fraud presents opportunities for CSPs

Teresa Cottam ·
Teresa Cottam looks at the increasing popularity of coupons and vouchers as a retailing strategy, and looks at what the opportunities and lessons are for CSPs.                     Image Courtesy...
Blog Post

Is "who" now the most important question we need to answer?

Teresa Cottam ·
As the UK moves towards enforcing age verification for restricted content, Chief Strategist Teresa Cottam argues that there is a huge strategic opportunity for CSPs. The Reflection, by Edward Simmons  As analysts we answer a lot of questions in...
Comment

Re: The Olympic opportunity: will UK CSPs be able to maximise it?

Dominic Smith ·
Interesting to see this post from before the Olympics and the recommendation for a more positive outlook. I fully agree and wrote along similar lines in my review of the Olympics about what we can all learn and apply in our own industry today. A more optimistic and positive approach, would be a huge step forward.
Comment

Re: The Olympic opportunity: will UK CSPs be able to maximise it?

Teresa Cottam ·
Thanks Dominic - we'll also be writing a post mortem on this in more detail for the benefit of carriers in other regions who have significant events coming up.
Blog Post

The Olympic opportunity: will UK CSPs be able to maximise it?

Teresa Cottam ·
Teresa Cottam looks at the effect the Olympics will have on the UK communications business, and argues the industry needs to think more positively if it's to maximise the opportunities. Plus there's a free Telesperience white paper to download.  ...
Blog Post

When addressing the enterprise and SME opportunity: don’t forget the basics

Teresa Cottam ·
VOSS’s Christopher May looks at opportunities for CSPs in the enterprise and SME markets, and reminds them what needs to be done to support UC services.     I got the feeling that there was someone trying to communicate with me...
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Why lack of the right data is preventing CSPs from maximising their revenues

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at some key trends in revenue maximisation amongst communications service providers globally. John Haberle, Imitation (1887)     Telesperience research shows that nine out of ten CSPs recognise that...
Blog Post

Lifting revenues to the max

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at how telecoms revenue management is being transformed into revenue maximisation.   Inflating the balloon (Photo credit: Wikipedia)   Historically, CSPs managed their revenues by ensuring that...
Blog Post

Smart privacy: why privacy is the new connectivity

Teresa Cottam ·
Teresa Cottam looks at the opportunities for CSPs to support the move towards enhanced privacy.   If like me you were around during the early phases of the internet age, then you can probably still remember a time when it was hard to find...
Blog Post

Dumb and dumber – the typical CSP approach to pricing

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at telecoms tariffs, service plans and our approach to pricing. She argues that too often our approach is so basic as to be "dumb", and sometime so commercially stupid as to be "dumber".     In my years...
Blog Post

First touch, last touch, every touch

Teresa Cottam ·
Teresa Cottam looks at the importance of customer first touch and last touch.   I recently had a nightmare experience of changing broadband provider. This experience demonstrated the importance of the "first touch" a CSP has with their...
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