Tagged With "Business model"

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The ugly truth about OTTs

Teresa Cottam ·
Monica Zlotogorski looks at OTT players and why it's essential the telecoms industry finds ways of working with them, and they with us.  Lucan van Leyden, Card Players, 1525   Over the top (OTT) used to mean ‘extremely or...
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BOSSfest14 kicks off with Money Monday

Teresa Cottam ·
  This week on Microsperience we feature a selection of posts from across the industry covering a wide range of topics.   We begin BOSSfest14 with Money Monday and Teresa Cottam poses the questions: where do we think the badly needed new...
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Natural Selection: a Darwinian view of Telecoms Transformation

Darran Clements ·
Telecoms service providers are under pressure from competitors, customers and shareholders like never before. This pressure is stimulating change. Those who can respond will thrive in the new telecoms environment; those that can’t risk marginal...
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Does SAP buying Highdeal mark the start of a new round of consolidation in telecoms software?

Darran Clements ·
SAP opened its wallet, a few moths flew out, and it snapped up French rating vendor Highdeal from under the noses of several rivals. Big vendor buys small vendor, it didn’t create much of a splash, but if your eyebrows didn’t rise then...
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Time for a new approach to pricing?

MDS's Andy Peers looks at why CSPs need to change in order to better meet customers' needs and price expectations. He argues this means focusing on value not on lowest possible price.   Joachim Wtewael, The Fruit and Vegetable Seller, 1618  ...
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Transform Your Business by Making it Simpler

Teresa Cottam ·
Redknee's Chris Newton-Smith looks at how cloud-based BSS can help CSPs innovate faster.  Simon Denis, Study of Clouds with a Sunset near Rome, 1786-1801  Today’s mobile subscribers are a sophisticated species. In a market where...
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Trying to improve your customer experience? Then take another look at your OSS

Darran Clements ·
A key goal on many service providers’ to-do lists for 2010 is to improve their customer experience. This helps them move from the negative downward spiral of pure price competition to a value-based experience. But what does improving the...
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Welcome to the revolution – 4G telecoms IT

Darran Clements ·
We may be in the middle of a recession, but 2009 is remarkable for something else as well. Very quietly, and without great fanfare, we’re seeing the first 4G telecoms IT applications enter the market. They may look like last year’s model,...
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Aepona buys Valista, signalling further consolidation in SDP market

Darran Clements ·
Aepona announced today that it was acquiring Irish vendor Valista, a provider of digital commerce software. Teresa Cottam considers what this move means for Aepona and the wider market. Aepona has a vision of how the telecoms market will develop....
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BSS transformation is over – fact or fiction?

Teresa Cottam ·
Dave Labuda, Founder, CEO & CTO, of MATRIXX takes a robust look at BSS transformation. Domenico Ghirlandaio, Homem Velho e seu Neto, c1480 An Old Man and his Grandson Its time to reassess the hype, mainly led by traditional BSS suppliers, that transformation of the BSS stack is an exercise of cutting and pasting legacy components with newer versions. The classic BSS stack - pushed by classic BSS vendors - contains very little that is now of...
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Capitalizing on the Connected Economy…with a Monetization Cloud

Bob Barrows looks at the requirements to maximise monetisation in the Connected Economy.   Shop Window, Isaac Israels     Connected services have become a way of life for consumers and enterprises.  M2M, IoT, Subscription Services...
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Monetizing WiFi Offloading With Policy Control

Teresa Cottam ·
Nir Asulin, CEO of FTS, outlines the important role policy control and charging has in the commercialization of Wi-Fi services. He describes how operators can move from just offloading to ensure QoS to creating an additional way of generating money....
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Separating the caterpillars from the butterflies – what are the core telecoms USPs?

Darran Clements ·
Teresa Cottam looks at the metamorphosis of the telecoms industry, and asks what the USPs of telecoms service providers really are. A few weeks ago someone asked me (again) what the core differentiators of the CSP are. Surely CSPs were all dumb(ish)...
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Good music, great ice-cream and the perfect IoT partner

Amdocs' Shahar Yaacobi looks at what service providers need to do to release the huge potential of IoT.
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When the non-telco industry expertise becomes the key selling point

Teresa Cottam ·
Telesperience VP of Research Monica Zlotogorski looks into how CSPs can enable new revenue streams based on a strong verticalization strategy.  Paul Klee, Kamel, 1920  Once upon a time (and for many companies, this is still the case), every...
Comment

Re: Why are we still not reaping the benefits of a great customer experience

Monica Zeta ·
Hmmm... what customer experience? (1) Customer experience is determined/defined by two parties, but CSPs define it from an inside-out perspective alone. "Here you go dear customer, buy this, because we came up with it and we know what you want and need." (2) In order for the experience to be good, it has to begin even before the product or service is delivered - and even defined and design. That's why we keep talking about things in the wrong way. Is QoS important? When? How? Or whatever...
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Apps, apps everywhere…

Darran Clements ·
Teresa Cottam ponders the future of app stores and the retailing of digital goods. The download gapI read an interesting post by Forrester’s Thomas Husson the other day on The Future of Application Stores.  In it he highlighted...
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BT superfast broadband controversy highlights change required in telecom business models

Teresa Cottam ·
Chief Analyst Teresa Cottam explains why the UK's superfast broadband rollout raises far reaching questions about the telecoms business model in the UK. Image courtesy of Tom Curtis, freedigitalphotos.net  Questions have been rumbling around the...
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Why risk BSS in the cloud? To reduce risk, of course!

Teresa Cottam ·
Redknee's Jim DeMarco looks at the benefits of cloud BSS systems.  JMW Turner, Buttermere Lake with Park of Cromackwater, Cumberland, a Shower c 1797/8  A typical line item on the agenda of my meetings with customer CIOs is ‘what do...
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Looking Beyond Net Neutrality and Content Monetization

Teresa Cottam ·
In this post, Redknee's Jim DeMarco looks at regulation and how it will affect content monetization. He also tells us how this will affect requirements from supporting BSS systems.   William James Glackens - Fruit Stand Coney Island 1898  ...
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Please sir, I want to pay more

Teresa Cottam ·
In this post, guest blogger Ashley Bowen argues that mobile operators are not effectively identifying and selling their USPs.  The Sower, Van Gogh, 1888  A wish to pay more is not a sentiment you hear from many, and the pundits agree with...
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Digital Insurance: How to Protect Your Legacy

Matrixx's Dave Labuda looks at pragmatic approaches to leverage legacy investments while also benefitting from digital.     Teodor Axentowicz, Old Man and a Ghost of a Young Girl         The topic of Digital...
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Escape the circle of silos by using an enterprise product catalog

Teresa Cottam ·
Amdocs's Liron Golan argues that central product catalogs offer service providers the opportunity to escape 'the circle of silos'. He says they offer greater flexibility when defining offerings across multiple lines of business, and create a single...
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Is the marriage of convenience between T-Mobile UK and Orange a good thing for consumers or not?

Darran Clements ·
Earlier in September it was announced that the UK operations of T-Mobile and Orange would merge to create a jointly-owned subsidiary. Now that the excitement (and hysteria) has calmed down a little, Teresa Cottam looks at what this really means for...
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Announcing the Wikisperience project

Darran Clements ·
You told us that Wikipedia wasn’t working for you – we listened. Now you have Wikisperience to help improve the telesperience! At the end of last year we posed the question Is Wikipedia Discriminating Against Tech Firms? This started...
Comment

Re: Transformation 2.0: Digital Transformation

Paul Hollingsworth ·
This is a fascinating topic and the one big question for me is whether its wholly academic in nature or is there something that the aspiring entrepreneur (or CIO) is able to control or predict about the changing nature and scale of transformation. Teresa, as you know, I spent a lot of time in the late oo's thinking about CSP transformation and how it could be delivered more easily and successfully. However, the timing for a major-transformation enablement product was wrong, and I think that...
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Re: Show me the money from IoT

Alon Bar ·
Hi Teresa, thanks for this great blog entry! I completely agree that IoT is one of THE hottest trends in the industry. Suddenly IoT is everywhere around us, and it is here to stay. IoT monetization is one of the biggest challenges service providers face. The industry has seen some service providers testing the waters, such as a North American service provider offering connected car services as a paid add-on to its customers’ existing quad-play bundle, and a French CSP offering a connected...
Blog Post

The business value of kindness

Teresa Cottam ·
Telesperience Chief Strategist Teresa Cottam looks at the business value of kindness, and explains why customer experience is a philsophy not a technology.     The Soul of the Rose, John William Waterhouse         I write...
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The Cage: How should CSPs tackle the SME opportunity?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam  asks MDS's Rob...
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Too Many Customer Complaints – Or Not Enough?

Darran Clements ·
Too many calls to the call centre? Too many customers complaining? That’s not good – this operator is in a bad way and its customers are saying so. But isn’t it also true that too few complaints can be a a strong signal that...
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Warning! Billshock can seriously damage your brand

Customer Kudos ·
In this post, Telesperience's guest blogger Customer Kudos, explores why billshock has got to stop, and why CSPs must stop blaming customers for it. Wrapped Oranges, oil on canvas painting, by William J. McCloskey 1889, Amon Carter Museum of American...
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Capacity crunch: it’s not what you think

Darran Clements ·
Teresa Cottam looks at the truth behind the capacity crunch and why, as a challenge, it is somewhat misunderstood… There’s a lot of talk about the capacity crunch and the impact this is having on CSPs and upon the service they deliver....
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When it comes to the customer experience size really doesn’t matter

Darran Clements ·
Teresa Cottam argues that smaller CSPs are often in the leading pack when it comes to the customer experience delivered. She advocates that price competition is largely driven by telcos who benefit from economies of scale; but as this runs its course...
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Youth surprises bankers, but not telecoms firms

Darran Clements ·
A story about teen intern Matthew Robson made a brief flutter across the UK news yesterday. His teenage perspective on media and telecoms caused a small sensation in the City, with Morgan Stanley saying it will have an influence on tech shares....
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Licences or leashes? Reviewing your software licensing could free up cash for innovation

Darran Clements ·
It’s one of those things that rarely gets aired in the press – the nitty gritty of software licensing. It’s not rocket science, it’s not particularly exciting, but failing to manage your software licensing proactively means...
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OSS Insight: systems strategy update

Teresa Cottam ·
In this article, Chief Analyst Teresa Cottam highlights how OSS systems strategy is changing - including details of a complimentary Telesperience research report to download.  Castle of Tavastehus from the west by Johannes van den Aveelen...
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Show me the money from IoT

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at one of the biggest issues facing CSPs as the nascent Internet of Things takes off - commercialisation.   The Marly hydraulic machine in 1715, Pierre-Denis Martin     The Internet of Things (IoT)...
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Five things that annoy me about Cloud

Teresa Cottam ·
Chief Strategist Teresa Cottam explores her pet peeves about the Cloud. Cloud by Arkhip Kuindzhi, circa 1896       1. The Cloud isn't literally in the sky You wouldn't be reading Telesperience unless you knew this already. But start...
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How metro woman met techno woman and why telecoms software is a lot like shoes…

Darran Clements ·
Personally, I prefer technology to shoes. But last weekend a conversation with some playground mums made me realise why telecoms software has a lot in common with shoes… by Teresa Cottam     I’m not really a shoe person. Last...
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Innovation: what telecoms firms need to learn from athletes

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at telecoms innovation and what the industry needs to learn from musicians and athletes. Captain of the Eleven by Philip Hermogenes Calderon, 1882   If you've ever played an instrument or been a serious...
Comment

Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Hi Paul Ah I see the issue. You're thinking infrastructure and I'm thinking business. And I realise there is a little confusion between indirect (reseller) v direct sales and indirect v direct business model (see below). Both of which are relevant to the strategy in the digital supply chain. An indirect business model would be one where the money comes from selling something to someone other than the end user of a service. An example would be that you are a customer of the CSP but the CSP...
Comment

Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Snowden Burgess ·
Teresa, great post and well said. For me the future of the CSP is uncertain as many will struggle to achieve what you have laid out above. I have seen several CSPs in the last few years attack the SME market with plans to provide innovation and be easy to work with, only to provide poor customer service and individual Me-To products that cannot be connected as a solution for the SME. The CPSs that will survive the next 2-3 years will be those that can partner effectively, with a...
Comment

Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Thanks Paul. There's a lot of money to be made out of SME, but it ain't a one size fits all market and as you describe smaller companies may find it easier to understand and engage with the vertical niches. That, however, limits the role of the CSP to an indirect model (which is largely where we are today). If it's going to be indirect then the model, priorities and requirements are different to the direct model. Of course, hybrid is extremely viable with you choosing 3 or 4 verticals to go...
Blog Post

The Cage: AsiaInfo's Andy Tiller discusses the viability of sponsored data models

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  asks...
Blog Post

The Cage: The challenges and opportunities presented by the B2B2C business model

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam asks Redknee's Jim de...
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Time to get serious about the supply chain

Darran Clements ·
We don’t normally cover product releases on Microsperience, but cVidya’s announcement of EZTrust is one we’d like to bring to your attention. It raises key questions about the telecoms supply chain of the future. by Teresa...
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What effect is the "selfie" generation having on systems strategy

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the impact of the "selfie" generation and how this is affecting systems strategy for both CSPs and enterprises.      Bubbles, Sir John Everett Millais, 1886       It might be...
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What the “new normal” means for the “new telecoms economy”

Darran Clements ·
The relentless march to the new telecoms economy may have been slowed slightly by the fallout from the credit crunch, but it was not stopped. As the world comes out the other side of the crunch we look at what the “new normal” and the...
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Why ARPU’s not all it’s cracked up to be

Darran Clements ·
Teresa Cottam looks at the metrics the telecoms industry uses to judge performance and questions whether these are the right ones. She argues that other metrics can provide more insight, and that the performance of key operational systems needs to be...
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Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why communications service providers need to combine efficiency and flexibility to successfully address the enterprise market. She argues that many CSPs do not yet have the right infrastructure to support their...
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