Tagged With "revenue"

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Re: Billing: not dead, but boring?

Paul Hollingsworth ·
Oh Olivier, what fun we all had. There appears to be no imagination left in the billing vendor or buyer communities anymore. Maybe its just that the key business drivers have been solved. I do remember back in 1991, how long it took to change a voice-only rating system to handle a new weekend tariff. What mind-changing substances where the telco marketing team on? A different rate at the weekend?? Goodness, me! Friends and Family?? Eat you heart out. There are of course big issues with...
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Re: Billing: not dead, but boring?

Peter Bowen ·
In the good old days billing was not simply billing. It was customer care and billing, and at its core was rating. However, these days the talk is of CRM, real-time rating/ policy management and product catalogues and if we strip these elements from CCBS you’re left with an accounting system; which is where Oracle and SAP were a few years back. Even today there are examples of solutions with off-the-shelf accounting packages integrated with CRM and rating components. It could be argued that...
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Re: Rising coupon fraud presents opportunities for CSPs

LheaP ·
Couponing has become a way of life for many of us in these harsh economic times. However, many make use by counterfeiting them, and other kinds of coupon scam. If left unchecked, these irrepressible buyers might lead to price increases that hurt us all. A short term loan can help you pay for your food.
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Re: ATM cyberheist signposts increasing fraud risks for CSPs

DominicQ ·
MoneyRate.com releases a survey about every six months about checking charges and other bank charges and so forth. Give credit where it's due, banks are regular, in that the charges are going up again. Get a cash advance to help pay your overdraft fees.
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Re: Why operational efficiency does not guarantee success

Seth Greenberg ·
Teresa, Our concerns about the ability of mobile operators to thrive in the future echo your post - Efficiency good; Customer Experience and new revenue streams critical. It can be achieved once operators start to believe in themselves and evolve past the wholesale bit merchant phase. I hope you will be joining Mobixell at Broadband Traffic Management in London in two weeks. Noam Green, our VP Products & Marketing will be talking about this topic precisely on day 1 of the conference.
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Re: Why operational efficiency does not guarantee success

Teresa Cottam ·
Hi Seth Maybe Noam could share some of his thoughts on this topic with the community for the benefit of those who cannot attend BBTM? (I'll be there though!) It's a great topic for a chat event :-) Teresa
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Re: CSPs losing more than EUR23 billion per annum unnecessarily

LheaP ·
The PenFed Promise Visa is a rarity among charge cards. How so? Try its no-fee structure, to begin with. If you or a part of your household is a member of the United States armed forces or affiliated group, you are permitted to join Pentagon Federal Credit Union and apply for the card. A short term loan will help you pay your credit card bill.
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Re: Businesses are cutomers too, so how do we sell to them?

Ashley Bowen ·
I don't believe many businesses want to buy communications services per se, or IT services for that matter - they are a means to an end. However, most businesses realise they need various layers of technology to make them more successful. The CSP that really understands that a hair salon (for instance) needs to manage appointments, needs to keep accounts, needs to send customer reminders, needs to manage supplies and perhaps even do a few analytics, sometimes needing to do this remotely from...
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Re: Business innovation – the new telecoms challenge

Teresa Cottam ·
Andy - we're great proponents of simple pricing. It removes barriers to sales and is greatly desired by customers. Pragmatically it also decreases billshock, churn, customer enquiry and complaint. See: http://www.telesperience.com/b...-approach-to-pricing
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Re: Show me the money from IoT

Paul Hollingsworth ·
A very interesting topic and one that needs a lot more thought. I suspect that the lack of action from CSPs is that a) they have no idea what will work and what won't (and failing on lots on "won't works" is too painful for any action) and b) The business case does not yet hold up - for the same reasons as a). Regarding being too late to recover lost revenue to OTT players: In the UK the exceptionally late realisation that OTT TV (and especially OTT Sport TV) has a value is frankly shocking,...
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Re: Show me the money from IoT

Alon Bar ·
Hi Teresa, thanks for this great blog entry! I completely agree that IoT is one of THE hottest trends in the industry. Suddenly IoT is everywhere around us, and it is here to stay. IoT monetization is one of the biggest challenges service providers face. The industry has seen some service providers testing the waters, such as a North American service provider offering connected car services as a paid add-on to its customers’ existing quad-play bundle, and a French CSP offering a connected...
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Re: Show me the money from IoT

Teresa Cottam ·
Thank you Alon - I appreciate your comment. I do find it sad that after 20 years in the industry I'm still finding myself asking basic questions about why we launch first and commercialise second. We need to learn from the mistakes we've made with "OTTs" (otherwise known as non-commercialised business customers) and ensure we don't repeat them with IoT. I know you could argue this is a vain hope, but we have to start focusing on the business reality here. Again, I find a lot of CSPs not...
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The Cage: Delivering The SME Opportunity

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience's Chief Strategist Teresa Cottam asks Sigma Systems'...
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The Next Big CSP Revenue Opportunity: Personal Digital Service Ecosystems

Comptel's Simo Isomäki looks at opportunities from digital ecosystems
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The undiscovered country: SME

Teresa Cottam ·
Woman in small shop Ghana (Photo credit: World Bank Photo Collection) As CSPs see flat-lining revenues in many areas, and fret about the effect of OTT services and rising data traffic on their revenues and profitability, there is one area of the...
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Time to get serious about the supply chain

Darran Clements ·
We don’t normally cover product releases on Microsperience, but cVidya’s announcement of EZTrust is one we’d like to bring to your attention. It raises key questions about the telecoms supply chain of the future. by Teresa...
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Turning smart city potential into new revenue streams

Teresa Cottam ·
 Guest blogger Ashley Bowen, an seasoned BSSOSS consultant, peeks into the world of the smart city.   Photo courtesy of Stuart Miles, freeditialphotos.net  One of the really interesting things about smart cities it that while...
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Announcing #BOSSfest16

Teresa Cottam ·
The blisters from MWC have healed, the bags under our eyes have retreated, and the spring conference season is underway. Time to review what ideas and advice we have to offer to the digiverse... by Teresa Cottam Image Source: https://www.flickr.com/photos/amalakar/
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ATM cyberheist signposts increasing fraud risks for CSPs

Teresa Cottam ·
Teresa Cottam looks at the lessons we can learn from a recent $13 million cyberheist, and argues CSPs need to refocus on combating fraud and revenue leakage.  A Florida-based bank recently revealed it had been the victim of a $13 million ATM...
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Bandwidth crunch? Broken business model? What we have is a catering problem…

Teresa Cottam ·
Telesperience’s Teresa Cottam and Mobixell’s Seth Greeberg tell you why many of the problems we face in telecoms are basic catering issues. A Chinese buffet restaurant in the United States of America (Photo credit: Wikipedia)  ...
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Billing: not dead, but boring?

Teresa Cottam ·
Telesperience guest blogger Olivier Suard, questions what's really new in the billing world and asks how we put the pep back into it.  Joseph Ducreux, 'Self-Portrait, Yawning', 1783  In his recent blog for TMForum, Tony Poulos reminisced...
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BOSSfest14 kicks off with Money Monday

Teresa Cottam ·
  This week on Microsperience we feature a selection of posts from across the industry covering a wide range of topics.   We begin BOSSfest14 with Money Monday and Teresa Cottam poses the questions: where do we think the badly needed new...
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Business innovation – the new telecoms challenge

Teresa Cottam ·
In this post, MDS's Andy Peers looks at why business innovation has become so important to CSP success. He argues that CSPs need to look outside the industry for inspiration and highlights an example of recession-busting pricing success that CSPs can...
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Businesses are cutomers too, so how do we sell to them?

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the SME/SMB and large enterprise markets and asks how telcos can be more effective at selling to these types of customers.  James Tissot, The Shop Girl 1883-5   Undeniably the B2B market is hot at...
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BYOD - hype, hope and reality

Teresa Cottam ·
Chief Analyst Teresa Cottam takes a closer look at the BYOD trend to separate the opportunity from the hype. According to much of the IT press BYOD (or bring-your-own-device) is now a key IT trend. Let's be clear, BYOD is like many new "trends" and...
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Why ARPU’s not all it’s cracked up to be

Darran Clements ·
Teresa Cottam looks at the metrics the telecoms industry uses to judge performance and questions whether these are the right ones. She argues that other metrics can provide more insight, and that the performance of key operational systems needs to be...
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Why business policies need constant maintenance

Teresa Cottam ·
Telesperience Chief Strategist Teresa Cottam looks at the problems of maintaining policies, convergence, and service mobility.   "Royal Street Antique Shop" 1918 French Quarter of New Orleans by Harry A. Nolan       Over the last...
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Why crunches are like buses and capacity management will separate the men from the boys

Darran Clements ·
You wait and you wait and then three crunches come along all at once. As if the credit crunch were not enough in itself, hot on its heels comes the capacity crunch and the revenue crunch. By implementing effective solutions, however, CSPs...
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Why CSPs are investing to shorten their SME sales cycle

Teresa Cottam ·
Telesperience Chief Strategist Teresa Cottam looks at why communications service providers (CSPs) need to invest in order to sell more effectively to SMEs.  Joachim Wtewael, The fruit and vegetable seller, c1618   It matters less about...
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Why lack of the right data is preventing CSPs from maximising their revenues

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at some key trends in revenue maximisation amongst communications service providers globally. John Haberle, Imitation (1887)     Telesperience research shows that nine out of ten CSPs recognise that...
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Why operational efficiency does not guarantee success

Teresa Cottam ·
Efficiency is always good - right? Chief Analyst Teresa Cottam looks at the risks around operational efficiency and why high levels of efficiency are not a guarantee of future success. Young Woman Picking Fruit, Mary Cassatt, 1891  For a long...
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Why rising ARPU needs to be here today and here tomorrow

AsiaInfo's Andy Tiller looks at what opportunities are available to build both short and long-term sustainable revenues.
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Lifting revenues to the max

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at how telecoms revenue management is being transformed into revenue maximisation.   Inflating the balloon (Photo credit: Wikipedia)   Historically, CSPs managed their revenues by ensuring that...
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Looking Beyond Net Neutrality and Content Monetization

Teresa Cottam ·
In this post, Redknee's Jim DeMarco looks at regulation and how it will affect content monetization. He also tells us how this will affect requirements from supporting BSS systems.   William James Glackens - Fruit Stand Coney Island 1898  ...
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Maximising your revenues: why mindsets are harder to change than infrastructure

Teresa Cottam ·
Teresa Cottam looks at how CSPs can maximise their revenues, and starts at the very top of the CSP. Coins from Bosnia, Slovenia, Hungary, Denmark, UK... Magyar: érmék (Photo credit: Wikipedia) We often discuss the failure of CSPs to...
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New ideas for tariffing – the third way

MDS's Andy Peers looks at a future were the twin pillars of pre-paid and post-paid are no longer as relevant as the are today. He argues that with the advent of digital services over and above traditional voice and messaging CSPs would benefit from looking at a hybrid pricing model that better reflects how and when customers are being encouraged to consume data.
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Please sir, I want to pay more

Teresa Cottam ·
In this post, guest blogger Ashley Bowen argues that mobile operators are not effectively identifying and selling their USPs.  The Sower, Van Gogh, 1888  A wish to pay more is not a sentiment you hear from many, and the pundits agree with...
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Polishing diamonds in the rough

Generating business insights from telecom data can create new revenue opportunities for operators
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Revenue maximisation: the hidden dangers in upselling

Teresa Cottam ·
Chief strategist Teresa Cottam looks at why CSPs need to tread carefully when switching to revenue maximisation mode to avoid common pitfalls in selling. Market scene with a pick pocket by Louise Moillon  I've recently been talking to a number of...
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Rising coupon fraud presents opportunities for CSPs

Teresa Cottam ·
Teresa Cottam looks at the increasing popularity of coupons and vouchers as a retailing strategy, and looks at what the opportunities and lessons are for CSPs.                     Image Courtesy...
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Show me the money from IoT

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at one of the biggest issues facing CSPs as the nascent Internet of Things takes off - commercialisation.   The Marly hydraulic machine in 1715, Pierre-Denis Martin     The Internet of Things (IoT)...
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Smart revenue sharing: the evolution of BSS

FTS's Nir Asulin explores how the growth of digital is bringing about dramatic changes to BSS, and how smart revenue-sharing models are key to helping service providers overcome the challenges they’re facing.   Sharing Fish by Thomas Cooper...
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Stop with the bundling!

Morgan ap Darran ·
Morgan ap Darran looks at why Generation Z wants to self-bundle
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Why telecoms operators better start enjoying meze

Teresa Cottam ·
Telesperience's Chief Strategist Teresa Cottam looks at the new sources of revenue for telecoms operators, and how these are changing revenue composition.    The Picnic, G.G.Kilburne, c 1900     At a recent conference I talked...
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Consistent QoS through HetNets cuts churn and boosts revenues

Birdstep's Lonnie Schilling argues that consistent QoS is the key to a successful and lucrative Hetnet strategy.   Renoir, Les Deux Soeurs, 1889   The use of Wi-Fi to augment cellular began in earnest earlier this decade with the emergence...
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CSPs losing more than EUR23 billion per annum unnecessarily

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at revenue optimisation and some overlooked causes of revenue leakage. Barrels of Money, Victor Dubreuil, c. 1897  Never has it been so important for the telecoms industry to run 'a tight ship' when it comes...
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Defining the Internet of Things

Teresa Cottam ·
Everyone's talking about it, but what is the Internet of Things? And how does it relate to other key concepts such as M2M and IoE? Before we talk about how to commercialise the Connected World, we'd better first understand it. by Teresa Cottam, Chief...
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FootPath – where’s the regulator, the rules and the industry upside?

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at the controversy surrounding the FootPath retail monitoring system.   PathIntelligence sensor, image by DCRC-UWE via Flickr In November, the UK newspaper the  Daily Mail, broke a story about...
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How do you make money out of WiFi?

Teresa Cottam ·
Teresa Cottam looks at the challenges and revenue opportunities as WiFi takes off as a mainstream technology and integral part of the HetNet. Renoir, The Umbrellas, 1881-6     WiFi is everywhere; it’s ubiquitous; and, increasingly,...
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