Tagged With "quality of service"

Comment

Re: Radio access networks, the true home of customer experience management

Teresa Cottam ·
Jane Rygaard has posted an alternative view to this here http://www.telesperience.com/b...sings-on-cem-and-son She argues for a hybrid approach to SON.
Blog Post

The data dilemma: disconnected, duplicated, dire quality but still oh so desirable

Darran Clements ·
How come one of our greatest assets is still the cause of so much frustration? Teresa Cottam investigates the data dilemma… Have you ever stood on a really hot day and watched someone knock back an ice cold drink? You know the sort where...
Blog Post

Time to air the dirty laundry: we need to face up to data misalignments

Darran Clements ·
We keep telling everyone that data is a core asset; but if it is then it’s still very much a “diamond in the rough”. Data misalignments and poor data quality continue to create significant operational, business and customer impacts...
Blog Post

Nurturing VIPs, Ensuring SLAs Will Keep MNOs Profitable in the Years to Come

InfoVista's Affandy Johan looks at how CSPs can create new revenue through service quality
Blog Post

Radio access networks, the true home of customer experience management

Teresa Cottam ·
Amdocs' Tanya White looks at how the widespread introduction of self-optimizing network (SON) features within the radio access network (RAN) means customer experience measurements are rapidly shifting toward the more relevant metric of active...
Blog Post

Data integration – American firms less confident of being on budget than Europeans

Darran Clements ·
Data integration projects have a notorious reputation for running over on time and budget, and ultimately not delivering what the business needs. In this article Teresa Cottam reveals some of the key findings of a new Telesperience study which shows...
Comment

Re: Variety: The Neglected "V”

Leo Zancani ·
Originally Posted by Ashley Bowen: @Ashley Brown - thanks for your comment! I quite agree that Variety has always been the most important dimension of big data (or indeed, of any data from more than one source). The issue is that before the eruption of technology around Volume and Velocity, this seemed to be understood: organisations would budget for the effort involved in handling the fact that data would come from a wide variety of systems. Being able to store the data in so-called "data...
Comment

Re: Variety: The Neglected "V”

Ashley Bowen ·
Surely Variety has always been the most important of the three Vs: what information are we trying to keep for future exploitation? The premise has always been that CSPs are sitting on a potential goldmine with the variety of data that goes through their systems and that advertisers would give their back teeth for the stuff (what a strange saying!):demographic data, geographic data (home and travel behaviour), purchasing history, call and surfing history, the list goes on. However, Leo hits...
Blog Post

Variety: The Neglected "V”

In this post, guest blogger Leo Zancani, CTO of Ontology Systems, looks at the challenge of data variety. He argues that to benefit from Big Data opportunities, a new generation of data variety tools are required to handle data integration and data...
Blog Post

Optimizing Mobile Network Performance with Subscriber-Centric Intelligence

Teresa Cottam ·
Affandy Johan, Senior Product Marketing Manager  from InfoVista looks at the importance of understanding quality of experience, and how CSPs can leverage subscriber-aware data to optimize network performance and deliver a consistently high QoE,...
Comment

Re: Capacity crunch: it’s not what you think

Darran Clements ·
Robin Burton commented: I think that we are headed for a two or three track approach. “Bronze” users will get an “all you can eat” plan, but it will be subject to throttling if the bandwidth is needed by “Silver” or “Gold” users who are paying for consumption based on quantity. This will rapidly lead to serious users paying more for their usage (and probably being happy to do so if they get the quality). This should then fund the development of more capacity. If this does not happen, then...
Blog Post

The Cage: Victor Donselaar on customer experience transformation

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  asks Accanto...
Blog Post

UK cellcos publish new code of best practice

Darran Clements ·
In a move welcomed by Ofcom, six UK mobile service providers have published their Principles of Good Practice for marketing mobile broadband services. by Teresa Cottam The Mobile Broadband Group announced this month that its members –...
Blog Post

Bandwidth crunch? Broken business model? What we have is a catering problem…

Teresa Cottam ·
Telesperience’s Teresa Cottam and Mobixell’s Seth Greeberg tell you why many of the problems we face in telecoms are basic catering issues. A Chinese buffet restaurant in the United States of America (Photo credit: Wikipedia)  ...
Blog Post

Capacity crunch: it’s not what you think

Darran Clements ·
Teresa Cottam looks at the truth behind the capacity crunch and why, as a challenge, it is somewhat misunderstood… There’s a lot of talk about the capacity crunch and the impact this is having on CSPs and upon the service they deliver....
Blog Post

Your mobile data plan: a restaurant menu with no prices

Teresa Cottam ·
Millenoki's Tony Blake  looks at why the user needs visibility and control to avoid billshock and take the 'healthiest' or 'tastiest' data decisions for them.  Etienne Prosper Berne-Bellecour, 1876La desserte   Few unlimited data...
Blog Post

Not quite a Christmas Carol: A tale of two crunches

Darran Clements ·
In this article Telesperience’s Teresa Cottam looks at the cultural and political divide between the US and Europe in terms of Net Neutrality and the strategies each region favours to address the impact of the capacity crunch. (With...
Comment

Re: Red hot telecoms tech: QoS gets up close and personal

Darran Clements ·
Adam O'Hare commented A great article. I specially like the Amazon delivery analogy. The market will structure itself around customer propensity to pay. And there are a number of service providers that already have customers doing exactly that. We (GoS Networks) have some unique solutions to deliver this to the edge, but feedback shows that knowledge of what is actually happening (monitoring and measurement) is equally important to the Service Provider as generating revenue streams.
Comment

Re: Red hot telecoms tech: QoS gets up close and personal

Darran Clements ·
Teresa Cottam replied Thanks Adam – it’s hard to say everything you want to say about this without writing War and Peace. I guess my point is that I’d rather see us act when we see a problem occurring using existing competition law etc rather than constructing some huge piece of legislation against something that may (or may not) happen that will probably be biased, unwieldy and out of date before enacted. Such a law would almost certainly have unforeseen negative consequences (a bit like...
Blog Post

The truth about the capacity crunch: Europeans blame tarrifs; Asians and Americans blame hogs; Africa and Middle East worry about their brands

Darran Clements ·
Telesperience research director Teresa Cottam shares some of the insight gained from our recent research programme on the capacity crunch – revealing key regional patterns and the views of those responsible for managing the effects of the...
Blog Post

Time to get serious about the supply chain

Darran Clements ·
We don’t normally cover product releases on Microsperience, but cVidya’s announcement of EZTrust is one we’d like to bring to your attention. It raises key questions about the telecoms supply chain of the future. by Teresa...
Blog Post

Bridging the capacity gap: why CSPs need to make better use of what they already have

Darran Clements ·
In this article Telesperience’s Teresa Cottam looks at how CSPs need to alleviate the effects of the capacity crunch by optimising use of existing capacity. Telesperience has just completed an in-depth look at the nature of the capacity crunch...
Blog Post

Capacity crunch strategies: Adapt!

Teresa Cottam ·
As US CSPs try to untangle the implications of the FCC's complex new "Net Neutrality" provisions, and review their remaining options for tackling the capacity crunch, Telesperience's Teresa Cottam takes a look at US start-up Opanga, which offers an...
Blog Post

Why crazy baby names are not so crazy after all (or why Peter Andre was right!)

Darran Clements ·
From Zowie Bowie to Brooklyn Beckham and Jermajesty Jackson, we like to mock the unusual names celebrities give their offspring. Yet, in the social media age, they are arguably doing a much better job than parents opting for something more...
Blog Post

When it comes to the Internet of Things, not all networks are equal

Tracy Monday ·
As CSPs get to grips with the demands of Internet of Things, Telesperience's Tracy Monday looks at what the consequences are for the network and the impact of net neutrality measures.   Source: Warren Chaney     If we want to get...
Blog Post

On the first day of Christmas…

Darran Clements ·
Here at Telesperience we’re getting all festive about BSSOSS! by Teresa Cottam On the first day of Christmas, my IT manager said to me “operational efficiency”. On the second day of Christmas, my IT manager said to me...
Blog Post

Red hot telecoms tech: QoS gets up close and personal

Darran Clements ·
Bandwidth crunch, net neutrality, differentiated QoS, quality of experience, bandwidth boosts, smart insights… Where do we start? QoS is hot, it’s evolving and, goodness, it’s even controversial! by Teresa Cottam  What is the...
Blog Post

Rural communities trailing behind in UK's digital development

Teresa Cottam ·
Telesperience's Chief Strategist Teresa Cottam looks at the latest research from Ofcom, which shows that real quality of service varies hugely between cities and rural areas.   Alone, by Felix Parra, 1898     Ofcom published data in...
Blog Post

Telesperience launches initiative to clean up the “dirty data” problem

Darran Clements ·
We’ve written about, blogged about it, spoken about it and now it’s time to do something about it. Teresa Cottam explains the new Telesperience initiative on telecoms data. If data really is a telecoms industry USP don’t you think...
Blog Post

BSSOSS: buy in haste, repent at leisure

Darran Clements ·
Teresa Cottam looks at why we need to move from tactical sourcing of solutions to more strategic purchasing. She argues that too often systems selection is driven by crises, and that these acute situations are usually not caused simply by solutions...
Blog Post

Why crunches are like buses and capacity management will separate the men from the boys

Darran Clements ·
You wait and you wait and then three crunches come along all at once. As if the credit crunch were not enough in itself, hot on its heels comes the capacity crunch and the revenue crunch. By implementing effective solutions, however, CSPs...
Blog Post

WiFi offload – beware the hidden commercial dangers

Teresa Cottam ·
Teresa Cottam looks at mobile data offload, and why CSPs need to think about commercial and customer issues when planning their offload strategy.    As I noted in a previous post, it was hard to escape the WiFi story at Mobile World...
Blog Post

Red hot telecoms tech: data discovery is sizzling!

Darran Clements ·
Data discovery is the key we’ve been looking for to open up our data silos and enable modernisation, consolidation and better use of the data we hold. If you want to transform your BSS/OSS infrastructure, lower your opex, implement BI, manage...
Copyright Babworth Ltd. and © 2015 Telesperience - All Rights Reserved

Babworth Ltd is registered in England and Wales - 6620167

35 Firs Avenue, London, N11 3NE
×
×
×
×