Tagged With "wireline"

Comment

Re: Driving business benefits through use of social media

Moayed Dib ·
Hi, how i can get the research report? regards,
Comment

Re: CSPs losing more than EUR23 billion per annum unnecessarily

LheaP ·
The PenFed Promise Visa is a rarity among charge cards. How so? Try its no-fee structure, to begin with. If you or a part of your household is a member of the United States armed forces or affiliated group, you are permitted to join Pentagon Federal Credit Union and apply for the card. A short term loan will help you pay your credit card bill.
Comment

Re: Businesses are cutomers too, so how do we sell to them?

Ashley Bowen ·
I don't believe many businesses want to buy communications services per se, or IT services for that matter - they are a means to an end. However, most businesses realise they need various layers of technology to make them more successful. The CSP that really understands that a hair salon (for instance) needs to manage appointments, needs to keep accounts, needs to send customer reminders, needs to manage supplies and perhaps even do a few analytics, sometimes needing to do this remotely from...
Comment

Re: How good is the telecoms customer experience today?

Paul Hollingsworth ·
Teresa, Recent personal poor customer experiece tied in with my current involvement in deploying a new Customer team and IVR has prompted me to make a few observations about Customer Experience (CE) and measurement. On measurement: Asking a customer about their experince is all about timing and context. For example, requests for customer input straight after a customer care call or very shortly after (i.e. with an automated call-back) are a waste of time. I, the customer, will be unsure...
Blog Post

The Cage: How should CSPs tackle the SME opportunity?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam  asks MDS's Rob...
Blog Post

The Cage: No lessons for Latin America from developed markets?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience VP of Research Monica Zlotogorski  asks ITC...
Blog Post

The undiscovered country: SME

Teresa Cottam ·
Woman in small shop Ghana (Photo credit: World Bank Photo Collection) As CSPs see flat-lining revenues in many areas, and fret about the effect of OTT services and rising data traffic on their revenues and profitability, there is one area of the...
Blog Post

Three things that improve success rates of strategic BSSOSS projects

Teresa Cottam ·
Guest blogger Peter Bowen shares his experience of strategic BSSOSS projects, explaining three things that are the hallmarks of success.    There are countless articles on why projects go wrong and what lessons can be learned; but if...
Blog Post

US leads the telco charge to verticalize

Teresa Cottam ·
Telesperience Chief Analyst Teresa Cottam looks at the latest telco buzz word aimed at producing more revenue from the enterprise sector – verticalization. Looking south from Top of the Rock, New York City (Photo credit:...
Blog Post

BSS transformation is over – fact or fiction?

Teresa Cottam ·
Dave Labuda, Founder, CEO & CTO, of MATRIXX takes a robust look at BSS transformation. Domenico Ghirlandaio, Homem Velho e seu Neto, c1480 An Old Man and his Grandson Its time to reassess the hype, mainly led by traditional BSS suppliers, that transformation of the BSS stack is an exercise of cutting and pasting legacy components with newer versions. The classic BSS stack - pushed by classic BSS vendors - contains very little that is now of...
Blog Post

Businesses are cutomers too, so how do we sell to them?

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the SME/SMB and large enterprise markets and asks how telcos can be more effective at selling to these types of customers.  James Tissot, The Shop Girl 1883-5   Undeniably the B2B market is hot at...
Blog Post

Why lack of the right data is preventing CSPs from maximising their revenues

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at some key trends in revenue maximisation amongst communications service providers globally. John Haberle, Imitation (1887)     Telesperience research shows that nine out of ten CSPs recognise that...
Blog Post

Why many loyalty schemes are increasing disloyalty

Teresa Cottam ·
In this post Teresa Cottam looks at how when it comes to rewarding loyalty, good CSP intentions can go so very badly wrong…     I strongly believe that in telecoms we need to focus more on our loyal customers, and upon building...
Blog Post

Maximising your revenues: why mindsets are harder to change than infrastructure

Teresa Cottam ·
Teresa Cottam looks at how CSPs can maximise their revenues, and starts at the very top of the CSP. Coins from Bosnia, Slovenia, Hungary, Denmark, UK... Magyar: érmék (Photo credit: Wikipedia) We often discuss the failure of CSPs to...
Blog Post

New revenue streams: CSP opportunities in the utilities market

Teresa Cottam ·
CSPs worldwide are excited about the opportunities presented by the rapid change taking place in the utilities market. While there has been much talk about M2M traffic, other opportunities have largely been ignored.  by Telesperience Chief...
Blog Post

Not quite a Christmas Carol: A tale of two crunches

Darran Clements ·
In this article Telesperience’s Teresa Cottam looks at the cultural and political divide between the US and Europe in terms of Net Neutrality and the strategies each region favours to address the impact of the capacity crunch. (With...
Blog Post

Want to find new revenue streams? Stop listening to hackneyed myths and start listening to customers

Monica Zeta ·
Monica Zlotogorski channels Steve Jobs as she takes out her 'divining rods' to locate those elusive new telecoms revenue streams.  A dowser at work, from Pierre le Brun, Histoire critique des pratiques superstitieuses, (Jean-Frederic Bernard,...
Blog Post

Overcoming vested interests is vital for BSSOSS change to succeed

Teresa Cottam ·
Why is change so difficult in BSSOSS? It’s not just technology, data or systems integration – it’s also because of vested interests. There isn’t an easy solution to vested interests, but we need to be more honest about...
Blog Post

Past performance is no guarantee of future performance

Teresa Cottam ·
Teresa Cottam looks at telecoms innovation and how we deliver it and asks whether we can deliver the necessary change quickly enough. You must have seen the caveats the financial services community have? The ones where they tell you how safe your...
Blog Post

Revenue maximisation: the hidden dangers in upselling

Teresa Cottam ·
Chief strategist Teresa Cottam looks at why CSPs need to tread carefully when switching to revenue maximisation mode to avoid common pitfalls in selling. Market scene with a pick pocket by Louise Moillon  I've recently been talking to a number of...
Blog Post

CSPs losing more than EUR23 billion per annum unnecessarily

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at revenue optimisation and some overlooked causes of revenue leakage. Barrels of Money, Victor Dubreuil, c. 1897  Never has it been so important for the telecoms industry to run 'a tight ship' when it comes...
Blog Post

Does IT deserve the blame?

Teresa Cottam ·
Bills are late and inaccurate, my laptop isn’t working, the CRM system is getting slower every day – it’s natural to blame the IT Department for all manner of ills. The reality is that IT is constrained by budgets just the same as...
Blog Post

Driving business benefits through use of social media

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the evolving use of social media in telecoms and how service providers are using it to drive business impact.  Camille Pissarro, Conversation   In a recent primary research project Telesperience...
Blog Post

How good is the telecoms customer experience today?

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at how CSPs think they're performing in terms of the customer experience they provide to their customers.  Gyorgy Vastagh, Chatting   We're constantly being told that CSPs finally get it: they...
Blog Post

If you love your customers (and your business) set them free

Teresa Cottam ·
Customer retention rates do not tell the truth about the health of your business because they fail to differentiate between satisfied and unhappy customers. Teresa Cottam argues that CSPs need to change the way they think about customers, and that...
Blog Post

Is the telecoms industry too focused on the negative?

Teresa Cottam ·
Teresa Cottam argues that CSPs still see customers as sources of problems (complainers) and of revenue (patsies). By focusing on negatives and hard selling they are alienating customers and failing to optimise their opportunities.  ...
Blog Post

Is Your Innovation Effective Innovation? (Part I)

Teresa Cottam ·
Telesperience guest blogger Monica Zlotogorski, Program Marketing Manager at Openet, asks what “innovation” really means with regards to communications service providers, and explains why “state-of-the-art” does not mean...
Blog Post

Is Your Innovation Effective Innovation? (Part II)

Teresa Cottam ·
Telesperience guest blogger Monica Zlotogorski, Program Marketing Manager at Openet, asks what “innovation” really means with regards to communications service providers, and explains why “state-of-the-art” does not mean...
Copyright Babworth Ltd. and © 2015 Telesperience - All Rights Reserved

Babworth Ltd is registered in England and Wales - 6620167

35 Firs Avenue, London, N11 3NE
×
×
×
×