Tagged With "cloud"

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Re: Big opportunity to carve out role as a telecoms software enabler

Darran Clements ·
We got an interesting comment on Linked from Sarah Marsh regarding this post on 29th July 2010: ” Yes I totally agree with your statement: “What if someone had the vision to get out of the closed market apps business and move into the open market apps business? … why not in the telecoms enterprise software market?” Antenna Software ( www.antennasoftware.com ) does offer this functionality today. Its AMP platform is operating system agnostic, so apps can be coded once and deployed to...
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Re: Big opportunity to carve out role as a telecoms software enabler

Darran Clements ·
And a great contribution from Mark Swanborough on Linked In comments: ” The TM Forum is working hard in this direction and its work is not given enough coverage. If all software providers wrote their API’s to the TIP (The Interface Program) standards, then this would be a possibility. There is little value for a vendor like Oracle or Amdocs to meet these interfaces. They will, and usually rightly so, tell you that they already provide interfaces that provide not only this functionality, but...
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Re: Shadow Cloud and how it changes the role of IT

Ashley Bowen ·
"Brother Bowen" writes: As we know, the IT Department is a service department: a supplier of IT services to "the business" as cost effectively as possible. As we also know, this requires a whole host of highly specialist skill sets, not least of which is identifying and embracing relevant technologies at an ever increasing rate. I don't believe the Cloud changes this basic remit of "service" in any way at all - it is just a new (flexible and exciting) set of delivery mechanisms. The Cloud's...
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Re: Shadow Cloud and how it changes the role of IT

Peter Bowen ·
Teresa, spot on analysis however, whilst there is a real need for change in IT change is also needed on the business side. A 10 year study of projects in the UK carried out by the University of Oxford shows that over 80% run over time or budget or fail to meet expectations; the biggest contributors where poorly defined requirements and lack of business focus. So business users going off doing their own thing is highly unlikely to change the situation, just simple shift the focus of...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Hi Paul Ah I see the issue. You're thinking infrastructure and I'm thinking business. And I realise there is a little confusion between indirect (reseller) v direct sales and indirect v direct business model (see below). Both of which are relevant to the strategy in the digital supply chain. An indirect business model would be one where the money comes from selling something to someone other than the end user of a service. An example would be that you are a customer of the CSP but the CSP...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Paul Hollingsworth ·
Teresa, I'm missing why direct versus indirect is a major concideration? I get that a Diect CSP will be able to focus their energies on delivery of the last-mile (copper, fibre or air), if they prioritise this, which is not necessarily possible for the Indirect CSP. However, when one takes a look at even just an SME's network needs (e.g. in-the-home-office, on-the-move (walk/rail/car), at customer's premises etc.), then the strengths of the "directly-connected" CSP are less of a...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Snowden Burgess ·
Teresa, great post and well said. For me the future of the CSP is uncertain as many will struggle to achieve what you have laid out above. I have seen several CSPs in the last few years attack the SME market with plans to provide innovation and be easy to work with, only to provide poor customer service and individual Me-To products that cannot be connected as a solution for the SME. The CPSs that will survive the next 2-3 years will be those that can partner effectively, with a...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Thanks Snowden I think we have to cut through the PowerPoint to acknowledge that there is a huge gap between what executives are telling the market versus what is actually being achieved. We do see progress in incremental areas of innovation, but not so many fundamental "fresh air" shifts. What worries me particularly is the short-termism which means if something doesn't work within 6 months you bin it. I can't help but think that the "failing fast" mantra is being translated into not really...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Paul Hollingsworth ·
Agree with the above. Of course there are lots of CSP models currently delivering service, so one should not overly generalise (which I'm too often guilty of). The large CSPs do not seem to be set up to be sufficiently inventive or disruptive to lead this change. So it's really down to smaller specialist CSPs (ie. market focused) to look at the broader need of their customers, and deliver the combination of IT and networks that can be packaged sufficiently to provide the cost vs. benefit...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Thanks Paul. There's a lot of money to be made out of SME, but it ain't a one size fits all market and as you describe smaller companies may find it easier to understand and engage with the vertical niches. That, however, limits the role of the CSP to an indirect model (which is largely where we are today). If it's going to be indirect then the model, priorities and requirements are different to the direct model. Of course, hybrid is extremely viable with you choosing 3 or 4 verticals to go...
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Re: Shadow Cloud and how it changes the role of IT

Teresa Cottam ·
Thanks Peter I think it's an important point that the "business" does not always know what IT does or what it spends the money on. I know of many cases where budgets are cut UNTIL it's pointed out what that money is being spent on in a business-centric manner. When you explain the business impact of cutting something it enables the business to decide if it values that service or not. (Sometimes cuts are then reversed!) One of the interesting things coming out of Cloud is this transparency of...
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Re: Cloudshock - why the true cost of cloud is rarely understood

Paul Hollingsworth ·
Thanks Tracy, some interesting information - though personally, I'm not convinced that the available stats on DDOS proves the cost-benefit case either way. Has anyone created a useful classification of Cloud Services, or even a definition (that holds water without being a short-story length)? Its getting so hard to talk about Cloud in any meaningful way (although, it always was). Cloud service is so ubiquitous, most IT users don't know whether they're using a cloud service or not (at home or...
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Re: What exactly is innovation?

Peter Bowen ·
Teresa, Another insightful article and as always a good read. However, I strongly believe there is a place for technology for technology sake as some of it does eventually lead to new products that are adopted. However, you are absolutely correct in stating that those looking to create something new need to concentrate on the potential customer to ensure success.
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Re: What exactly is innovation?

AmitS ·
So very true.In the vigour to innovate, one loses sight of end consumer and produces a product or a service with no real benefit
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Re: What exactly is innovation?

Teresa Cottam ·
Thanks Amit - I think the problem is the confusion between "inspiration" which is that genius moment of invention and is a creative and somewhat chaotic event (and that's fine), and "innovation" which is for me a process that takes inspirations and turns them into deliverables. This is where people trot out and frequently misquote Steve Jobs as justification: "well Steve Jobs said that people don't know what they want until they see it". The problem is they fail to understand that Apple has...
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Re: What exactly is innovation?

AmitS ·
Teresa- for me one could do two things(atleast that's what I keep in mind whenever we get into we must INNOVATE kind of discussions : 1. Keep the customer at the centre of everything 2. and more importantly remind ourselves of what Peter Drucker said "There is nothing so useless as doing efficiently that which should not be done at all"
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Re: What exactly is innovation?

Teresa Cottam ·
Hi Amit I couldn't have said it better myself - thanks for the comment. If only we in telco could get number 1 drilled into our brains more. You have no idea how many presentations I go to which are about customer experience or customer support and none of the slides have the customer on them. :-)
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Re: To Create Business Moments, Perfect Customers’ Digital Moments

Snowden Burgess ·
Personalisation and customization are keys to the future, if your not relevant and now your behind the curve. So most CSP's will struggle trying to drag their 20 year old home developed platforms into this new world.
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The Cage: Daniel Allen talks enterprise customers, innovation and Cloud

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  asks Sipcom's...
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The Cage: How should CSPs tackle the SME opportunity?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam  asks MDS's Rob...
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The Cage: Monetising the Cloud with Cerillion Skyline

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam asks Cerillion's...
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The Cloud Revolution: SDN, NFV and OSS/BSS

Teresa Cottam ·
Steve Hateley, head of marketing at Comptel argues that communications service providers (CSPs) are at a crossroads, forcing them to reconsider their approach to software provision and look seriously at the Cloud.     In the...
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The Top 5 Brilliant things the Cloud Can Deliver - If You Get Your Security Right

Teresa Cottam ·
Voltage Security's Dave Anderson explains how enterprises can benefit from the Cloud while minimising risks.  Wheatfield at Auvers under Clouded Sky, Vincent van Gogh  Everyone has an opinion about the ‘Cloud’ and its effect on...
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The undiscovered country: SME

Teresa Cottam ·
Woman in small shop Ghana (Photo credit: World Bank Photo Collection) As CSPs see flat-lining revenues in many areas, and fret about the effect of OTT services and rising data traffic on their revenues and profitability, there is one area of the...
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Do telcos actually want or know how to change?

Tracy Monday ·
Tracy Monday takes a look at TMF Live (Nice 1-4 June 2015) and asks whether CSPs really want a digital future.   Despair, Edvard Munch, 1894     This was my first year at TMF Live as an analyst, having previously worked for a large...
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To Create Business Moments, Perfect Customers’ Digital Moments

By Malla Poikela, Head of Marketing, Intelligent Data at Comptel         Today's digital natives – or "Generation Cloud" – are putting new pressures on digital and communications service providers. These customers are...
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Transform Your Business by Making it Simpler

Teresa Cottam ·
Redknee's Chris Newton-Smith looks at how cloud-based BSS can help CSPs innovate faster.  Simon Denis, Study of Clouds with a Sunset near Rome, 1786-1801  Today’s mobile subscribers are a sophisticated species. In a market where...
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What exactly is innovation?

Teresa Cottam ·
Teresa Cottam explores the nature of innovation in an ICT context.  Frank R Paul, The Atomic Flying Car of the Future (1955)  At Telesperience we live and breathe innovation. We evaluate, judge, write about, analyse and ponder about...
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Big opportunity to carve out role as a telecoms software enabler

Darran Clements ·
Teresa Cottam explains the need for software intermediaries and the emerging role for software aggregation in the telecoms BSSOSS market. We’ve all heard of the MVNE (mobile virtual network enabler). Basically, an intermediary that provides...
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Billing for the machines

Teresa Cottam ·
The rise of the machines is not just the tagline for a film, but it is also very much the future of mobile. In this article, FTS’s CEO Nir Asulin looks at the M2M opportunity.  (Photo credit: Wikipedia)   There’s no denying...
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BSSOSS: buy in haste, repent at leisure

Darran Clements ·
Teresa Cottam looks at why we need to move from tactical sourcing of solutions to more strategic purchasing. She argues that too often systems selection is driven by crises, and that these acute situations are usually not caused simply by solutions...
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Capitalizing on the Connected Economy…with a Monetization Cloud

Bob Barrows looks at the requirements to maximise monetisation in the Connected Economy.   Shop Window, Isaac Israels     Connected services have become a way of life for consumers and enterprises.  M2M, IoT, Subscription Services...
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Cloudshock - why the true cost of cloud is rarely understood

Tracy Monday ·
Telesperience's Tracy Monday asks: do we really know what the true cost of Cloud is?
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When addressing the enterprise and SME opportunity: don’t forget the basics

Teresa Cottam ·
VOSS’s Christopher May looks at opportunities for CSPs in the enterprise and SME markets, and reminds them what needs to be done to support UC services.     I got the feeling that there was someone trying to communicate with me...
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When it comes to the customer experience size really doesn’t matter

Darran Clements ·
Teresa Cottam argues that smaller CSPs are often in the leading pack when it comes to the customer experience delivered. She advocates that price competition is largely driven by telcos who benefit from economies of scale; but as this runs its course...
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Why risk BSS in the cloud? To reduce risk, of course!

Teresa Cottam ·
Redknee's Jim DeMarco looks at the benefits of cloud BSS systems.  JMW Turner, Buttermere Lake with Park of Cromackwater, Cumberland, a Shower c 1797/8  A typical line item on the agenda of my meetings with customer CIOs is ‘what do...
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Licences or leashes? Reviewing your software licensing could free up cash for innovation

Darran Clements ·
It’s one of those things that rarely gets aired in the press – the nitty gritty of software licensing. It’s not rocket science, it’s not particularly exciting, but failing to manage your software licensing proactively means...
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New revenue streams: CSP opportunities in the utilities market

Teresa Cottam ·
CSPs worldwide are excited about the opportunities presented by the rapid change taking place in the utilities market. While there has been much talk about M2M traffic, other opportunities have largely been ignored.  by Telesperience Chief...
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OSS Insight: systems strategy update

Teresa Cottam ·
In this article, Chief Analyst Teresa Cottam highlights how OSS systems strategy is changing - including details of a complimentary Telesperience research report to download.  Castle of Tavastehus from the west by Johannes van den Aveelen...
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Putting the Service into Service Provider

Teresa Cottam ·
Dominic Smith, Marketing Director at Cerillion, says CSPs must stop selling technology and look to the Clouds to really understand what makes a great customer experience. Simon Denis, Study of Clouds with a Sunset Near Rome, 1786-1801    ...
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Shadow Cloud and how it changes the role of IT

Teresa Cottam ·
Chief Strategist Teresa Cottam explains the phenomenon of Shadow Cloud and what IT departments should do about it.      You're probably familiar with the term "Shadow IT". This is where business users or IT folk create their own...
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Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why communications service providers need to combine efficiency and flexibility to successfully address the enterprise market. She argues that many CSPs do not yet have the right infrastructure to support their...
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Consistent QoS through HetNets cuts churn and boosts revenues

Birdstep's Lonnie Schilling argues that consistent QoS is the key to a successful and lucrative Hetnet strategy.   Renoir, Les Deux Soeurs, 1889   The use of Wi-Fi to augment cellular began in earnest earlier this decade with the emergence...
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Defining the Internet of Things

Teresa Cottam ·
Everyone's talking about it, but what is the Internet of Things? And how does it relate to other key concepts such as M2M and IoE? Before we talk about how to commercialise the Connected World, we'd better first understand it. by Teresa Cottam, Chief...
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Does IT deserve the blame?

Teresa Cottam ·
Bills are late and inaccurate, my laptop isn’t working, the CRM system is getting slower every day – it’s natural to blame the IT Department for all manner of ills. The reality is that IT is constrained by budgets just the same as...
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Dressing up your big fat billing system with #sexybilling still doesn’t make it attractive

Teresa Cottam ·
Teresa Cottam looks at what we need, and what we don’t need, from our billing infrastructure in order to make our billing models more attractive to customers and profitable for the industry. She argues that CSPs need to consider if they need...
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Five things that annoy me about Cloud

Teresa Cottam ·
Chief Strategist Teresa Cottam explores her pet peeves about the Cloud. Cloud by Arkhip Kuindzhi, circa 1896       1. The Cloud isn't literally in the sky You wouldn't be reading Telesperience unless you knew this already. But start...
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Green is the Colour of the OSS Cloud

Pia Lukkarinen, OSS Portfolio Marketing Manager at Nokia Networks explores how CSPs can save energy and make their OSS greener.   Lionel Constable, Cloud Study   One of the hottest social media discussion earlier this year centered on the...
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(Hey! You!) Get off of my cloud…

Darran Clements ·
Suddenly we’re all talking about the cloud. But what does the cloud mean for telecoms players? And is there more to it than hot air and vapour? Teresa Cottam investigates… Cloud computing is the buzzword du jour. We had IMS and then...
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