Tagged With "fix"

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Why CSPs are Uniquely Positioned to Provide Enterprises with Enhanced Application Performance Visibility

Teresa Cottam ·
InfoVista's Chris Cullan looks at how CSPs can help themselves, by helping their business customers gain better visibility of their applications' performance.  My friends, the Carpenter and the Painter Carl Larsson, 1909  Just a few years...
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WiFi Commercialisation: Why 'dirty' Wifi could be good for the carrier business

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why WiFi security concerns are good for the CSP WiFi business.     Opportunity Makes The Thief, Paul-Charles Chocarne-Moreau, 1896         One frequently cited use case for WiFi...
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Why focusing on the customer helps CSPs avoid disintermediation

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at how it's not inevitable that CSPs will be disintermediated by OTT players, and describes one option that positions them strategically in the future value chain. John James Audubon - Birds of America 1821-1833...
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Why lack of the right data is preventing CSPs from maximising their revenues

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at some key trends in revenue maximisation amongst communications service providers globally. John Haberle, Imitation (1887)     Telesperience research shows that nine out of ten CSPs recognise that...
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Why many loyalty schemes are increasing disloyalty

Teresa Cottam ·
In this post Teresa Cottam looks at how when it comes to rewarding loyalty, good CSP intentions can go so very badly wrong…     I strongly believe that in telecoms we need to focus more on our loyal customers, and upon building...
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Why NGMN Alliance is set to rock the BSSOSS world to the NGCOR

Teresa Cottam ·
Teresa Cottam looks at the NGMN Alliance, and explains why everyone in BSSOSS should be aware of what its Next Generation Converged Operations (NGCOR) group is doing.    BSSOSS change is hard but necessaryBSSOSS is generally a quiet...
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Why operational efficiency does not guarantee success

Teresa Cottam ·
Efficiency is always good - right? Chief Analyst Teresa Cottam looks at the risks around operational efficiency and why high levels of efficiency are not a guarantee of future success. Young Woman Picking Fruit, Mary Cassatt, 1891  For a long...
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Why risk BSS in the cloud? To reduce risk, of course!

Teresa Cottam ·
Redknee's Jim DeMarco looks at the benefits of cloud BSS systems.  JMW Turner, Buttermere Lake with Park of Cromackwater, Cumberland, a Shower c 1797/8  A typical line item on the agenda of my meetings with customer CIOs is ‘what do...
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WiFi offload – beware the hidden commercial dangers

Teresa Cottam ·
Teresa Cottam looks at mobile data offload, and why CSPs need to think about commercial and customer issues when planning their offload strategy.    As I noted in a previous post, it was hard to escape the WiFi story at Mobile World...
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Wire free in the UK: time to cut the broadband cord?

Teresa Cottam ·
Teresa Cottam looks at the viability of mobile broadband for consumers and small businesses.       My MiFi adventureA few months ago I decided I’d like to explore the fully mobile broadband experience with a view to...
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Lifting revenues to the max

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at how telecoms revenue management is being transformed into revenue maximisation.   Inflating the balloon (Photo credit: Wikipedia)   Historically, CSPs managed their revenues by ensuring that...
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Maximising the SME opportunity means understanding SMEs

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at what European SMEs really want from their service providers and explains how failure to meet their needs has resulted in a low level of loyalty.  James Abbott McNeill Whistler, Chelsea Shops, c 1880 ...
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Maximising your revenues: why mindsets are harder to change than infrastructure

Teresa Cottam ·
Teresa Cottam looks at how CSPs can maximise their revenues, and starts at the very top of the CSP. Coins from Bosnia, Slovenia, Hungary, Denmark, UK... Magyar: érmék (Photo credit: Wikipedia) We often discuss the failure of CSPs to...
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New ideas for tariffing – the third way

MDS's Andy Peers looks at a future were the twin pillars of pre-paid and post-paid are no longer as relevant as the are today. He argues that with the advent of digital services over and above traditional voice and messaging CSPs would benefit from looking at a hybrid pricing model that better reflects how and when customers are being encouraged to consume data.
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New revenue streams: CSP opportunities in the utilities market

Teresa Cottam ·
CSPs worldwide are excited about the opportunities presented by the rapid change taking place in the utilities market. While there has been much talk about M2M traffic, other opportunities have largely been ignored.  by Telesperience Chief...
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NFV – how does a network take advantage?

Guest blogger Dr Jay Perrett,  CTO of Aria Networks looks at the route to NFV.   Columbus Sights The New World, Christian Ruben, pre-1875     Amongst the thousands of words that have been written about NFV there has been no...
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When it comes to the Internet of Things, not all networks are equal

Tracy Monday ·
As CSPs get to grips with the demands of Internet of Things, Telesperience's Tracy Monday looks at what the consequences are for the network and the impact of net neutrality measures.   Source: Warren Chaney     If we want to get...
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Not quite a Christmas Carol: A tale of two crunches

Darran Clements ·
In this article Telesperience’s Teresa Cottam looks at the cultural and political divide between the US and Europe in terms of Net Neutrality and the strategies each region favours to address the impact of the capacity crunch. (With...
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Want to find new revenue streams? Stop listening to hackneyed myths and start listening to customers

Monica Zeta ·
Monica Zlotogorski channels Steve Jobs as she takes out her 'divining rods' to locate those elusive new telecoms revenue streams.  A dowser at work, from Pierre le Brun, Histoire critique des pratiques superstitieuses, (Jean-Frederic Bernard,...
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Other lessons CSPs can learn from retailers

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at how communications service providers can learn surprising lessons for retailers.    Antiochus Falling from His Chariot, Noel Halle, 1711-81     For much of the past ten years we have regaled...
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Overcoming vested interests is vital for BSSOSS change to succeed

Teresa Cottam ·
Why is change so difficult in BSSOSS? It’s not just technology, data or systems integration – it’s also because of vested interests. There isn’t an easy solution to vested interests, but we need to be more honest about...
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Internal politics and the negative impact of restructuring

Snowden Burgess ·
In this third and final part of a three-part view on the damage caused by internal politics within a CSP, guest blogger Snowden Burgess looks at how local optimisation, bottle necking and restructuring is preventing CSPs from competing effectively and...
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CSPs losing more than EUR23 billion per annum unnecessarily

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at revenue optimisation and some overlooked causes of revenue leakage. Barrels of Money, Victor Dubreuil, c. 1897  Never has it been so important for the telecoms industry to run 'a tight ship' when it comes...
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CSPs still using the inertia approach to loyalty

Teresa Cottam ·
Teresa Cottam looks at why relying on customer inertia is a dangerous gamble, especially when all the conditions that stimulate customers to re-evaluate their telecoms service are present.  I recently highlighted an example of where an...
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Customer experience gets competitive, as Ofcom moves to improve customer complaints procedure

Darran Clements ·
As Ofcom announces a new Code of Practice in the UK for handling customer complaints, Teresa Cottam considers the likely commercial and strategic impacts. New Code of Practice for handling customer complaintsFollowing its review of...
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Defining the Internet of Things

Teresa Cottam ·
Everyone's talking about it, but what is the Internet of Things? And how does it relate to other key concepts such as M2M and IoE? Before we talk about how to commercialise the Connected World, we'd better first understand it. by Teresa Cottam, Chief...
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Does IT deserve the blame?

Teresa Cottam ·
Bills are late and inaccurate, my laptop isn’t working, the CRM system is getting slower every day – it’s natural to blame the IT Department for all manner of ills. The reality is that IT is constrained by budgets just the same as...
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Driving business benefits through use of social media

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the evolving use of social media in telecoms and how service providers are using it to drive business impact.  Camille Pissarro, Conversation   In a recent primary research project Telesperience...
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First touch, last touch, every touch

Teresa Cottam ·
Teresa Cottam looks at the importance of customer first touch and last touch.   I recently had a nightmare experience of changing broadband provider. This experience demonstrated the importance of the "first touch" a CSP has with their...
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How good is the telecoms customer experience today?

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at how CSPs think they're performing in terms of the customer experience they provide to their customers.  Gyorgy Vastagh, Chatting   We're constantly being told that CSPs finally get it: they...
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How Internal Politics destroys Innovation, Change and Success

Snowden Burgess ·
In this, the first in a series of blogs on innovation, I look at why internal politics is so destructive and counterproductive. In particular, I examine why managers who appear to be doing all the right things are actually harming a CSP's ability to...
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How to select a BSSOSS system: getting the system for the right price

Teresa Cottam ·
In the first of our posts on selecting the right BSSOSS system, guest blogger Peter Bowen gave some advice on how to choose the right system. In this post he continues his advice by discussing the thorny issue of price. Money, money, money (Photo...
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If you love your customers (and your business) set them free

Teresa Cottam ·
Customer retention rates do not tell the truth about the health of your business because they fail to differentiate between satisfied and unhappy customers. Teresa Cottam argues that CSPs need to change the way they think about customers, and that...
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Innovation: what telecoms firms need to learn from athletes

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at telecoms innovation and what the industry needs to learn from musicians and athletes. Captain of the Eleven by Philip Hermogenes Calderon, 1882   If you've ever played an instrument or been a serious...
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Is the smartphone the fishing rod of the 21st century?

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at the impact of mobile technology on the world's economy, and argues that governments need to think more deeply about the social and economic impact of the industry.  Ice Fishing in Norway, 1904,by Nico Wilhelm...
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The Cage: Is Wifi a 'Necessary Evil' or a Great Opportunity?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam  asks Birdstep's...
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Is Your Innovation Effective Innovation? (Part I)

Teresa Cottam ·
Telesperience guest blogger Monica Zlotogorski, Program Marketing Manager at Openet, asks what “innovation” really means with regards to communications service providers, and explains why “state-of-the-art” does not mean...
Blog Post

Is Your Innovation Effective Innovation? (Part II)

Teresa Cottam ·
Telesperience guest blogger Monica Zlotogorski, Program Marketing Manager at Openet, asks what “innovation” really means with regards to communications service providers, and explains why “state-of-the-art” does not mean...
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