Tagged With "OSS"

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Re: BOSSfest13 - BSSOSS but a bit more rock n' roll

Teresa Cottam ·
Hi Dominic - anything BSSOSS is all good... Would like to hear your thoughts on what CSPs should be focusing on this year BSSOSS-wise. Teresa
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Re: BOSSfest13 - BSSOSS but a bit more rock n' roll

Dominic Smith ·
Hi Teresa I'm very much looking forward to the return of BOSSfest! Are you looking to cover any specific themes, or is it open to anything in the BSS/OSS domain? Regards Dominic
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Re: Big opportunity to carve out role as a telecoms software enabler

Darran Clements ·
We got an interesting comment on Linked from Sarah Marsh regarding this post on 29th July 2010: ” Yes I totally agree with your statement: “What if someone had the vision to get out of the closed market apps business and move into the open market apps business? … why not in the telecoms enterprise software market?” Antenna Software ( www.antennasoftware.com ) does offer this functionality today. Its AMP platform is operating system agnostic, so apps can be coded once and deployed to...
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Re: Big opportunity to carve out role as a telecoms software enabler

Darran Clements ·
And a great contribution from Mark Swanborough on Linked In comments: ” The TM Forum is working hard in this direction and its work is not given enough coverage. If all software providers wrote their API’s to the TIP (The Interface Program) standards, then this would be a possibility. There is little value for a vendor like Oracle or Amdocs to meet these interfaces. They will, and usually rightly so, tell you that they already provide interfaces that provide not only this functionality, but...
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Re: Using LinkedIn for business? Time to review how you’re using it?

Darran Clements ·
RubyWhite posted I’ve found LinkedIn useful for keeping track of all the companies that colleagues have previously worked at. With that knowledge it’s easier to get introductions to the right employees at large corporations. I also like the description from @DrSamuelJohnson: LinkedIn (n.) ghostly Coffee-House of Commerce where the recently unemploy’d remind the World of their Existence
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Re: Using LinkedIn for business? Time to review how you’re using it?

Darran Clements ·
Teresa Cottam replied Thanks J for your comment My tip for those who want to use it for getting jobs is to think strategically about your career and invest in eg a blog which is linked to your LinkedIn profile, develop a solid network of contacts, and be a good citizen on LinkedIn and elsewhere. People have to be more aware of how their social media profile affects their career prospects long term. Change jobs every 12 months for 10 years and that says something about your commitment and...
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Re: There are better ways to do PR my techno friends…

Darran Clements ·
Teresa Cottam commented Great “blogback” from James over at OSS Line on this topic. Since writing this piece I’ve taken a lot of confessions on this; but rather than just confessing your guilt can you please all make it your New Year’s Resolution to write easier-to-read PR! (Pretty please!) http://www.ossline.com/2010/10...-press-releases.html
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Re: ATM cyberheist signposts increasing fraud risks for CSPs

DominicQ ·
MoneyRate.com releases a survey about every six months about checking charges and other bank charges and so forth. Give credit where it's due, banks are regular, in that the charges are going up again. Get a cash advance to help pay your overdraft fees.
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Re: Transformation 2.0: Digital Transformation

Paul Hollingsworth ·
This is a fascinating topic and the one big question for me is whether its wholly academic in nature or is there something that the aspiring entrepreneur (or CIO) is able to control or predict about the changing nature and scale of transformation. Teresa, as you know, I spent a lot of time in the late oo's thinking about CSP transformation and how it could be delivered more easily and successfully. However, the timing for a major-transformation enablement product was wrong, and I think that...
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Re: Transformation 2.0: Digital Transformation

Teresa Cottam ·
Paul Hollingsworth posted: Which all set me to wondering why transformation is so very different a beast, than it was 10 years ago. Some great thoughts Paul. I see new problems in the change of approach but I do like the fact that we're now focused on commercial rather than IT outcomes. One thought that occurs to me is if we're focusing on business value then will traditional processes and systems deliver that? If we were inventing the service provider business from scratch with a clean...
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Re: The Olympic opportunity: will UK CSPs be able to maximise it?

Dominic Smith ·
Interesting to see this post from before the Olympics and the recommendation for a more positive outlook. I fully agree and wrote along similar lines in my review of the Olympics about what we can all learn and apply in our own industry today. A more optimistic and positive approach, would be a huge step forward.
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Re: The Olympic opportunity: will UK CSPs be able to maximise it?

Teresa Cottam ·
Thanks Dominic - we'll also be writing a post mortem on this in more detail for the benefit of carriers in other regions who have significant events coming up.
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Re: The Cage: Is Wifi a 'Necessary Evil' or a Great Opportunity?

Teresa Cottam ·
Thanks Peter - glad you enjoyed the interview.
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Re: The Cage: Is Wifi a 'Necessary Evil' or a Great Opportunity?

Peter Bowen ·
Good to listen to someone who really knows his stuff and puts things into perspective for CSPs.
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Re: Escape the circle of silos by using an enterprise product catalog

Liron Golan (Nice) ·
Hi Teresa, I was referring to the fact that the way to become free from the circle of more silos containing increasing amounts of data that needs to be synchronized with other silos is to combine all product data to a single centralized container.
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Re: Escape the circle of silos by using an enterprise product catalog

Teresa Cottam ·
Liron - can you explain a little more about what this "circle of silos" is in your mind? I agree silos are a major problem, but why are they a circle?
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Hi Paul Ah I see the issue. You're thinking infrastructure and I'm thinking business. And I realise there is a little confusion between indirect (reseller) v direct sales and indirect v direct business model (see below). Both of which are relevant to the strategy in the digital supply chain. An indirect business model would be one where the money comes from selling something to someone other than the end user of a service. An example would be that you are a customer of the CSP but the CSP...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Paul Hollingsworth ·
Teresa, I'm missing why direct versus indirect is a major concideration? I get that a Diect CSP will be able to focus their energies on delivery of the last-mile (copper, fibre or air), if they prioritise this, which is not necessarily possible for the Indirect CSP. However, when one takes a look at even just an SME's network needs (e.g. in-the-home-office, on-the-move (walk/rail/car), at customer's premises etc.), then the strengths of the "directly-connected" CSP are less of a...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Snowden Burgess ·
Teresa, great post and well said. For me the future of the CSP is uncertain as many will struggle to achieve what you have laid out above. I have seen several CSPs in the last few years attack the SME market with plans to provide innovation and be easy to work with, only to provide poor customer service and individual Me-To products that cannot be connected as a solution for the SME. The CPSs that will survive the next 2-3 years will be those that can partner effectively, with a...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Thanks Snowden I think we have to cut through the PowerPoint to acknowledge that there is a huge gap between what executives are telling the market versus what is actually being achieved. We do see progress in incremental areas of innovation, but not so many fundamental "fresh air" shifts. What worries me particularly is the short-termism which means if something doesn't work within 6 months you bin it. I can't help but think that the "failing fast" mantra is being translated into not really...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Paul Hollingsworth ·
Agree with the above. Of course there are lots of CSP models currently delivering service, so one should not overly generalise (which I'm too often guilty of). The large CSPs do not seem to be set up to be sufficiently inventive or disruptive to lead this change. So it's really down to smaller specialist CSPs (ie. market focused) to look at the broader need of their customers, and deliver the combination of IT and networks that can be packaged sufficiently to provide the cost vs. benefit...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Thanks Paul. There's a lot of money to be made out of SME, but it ain't a one size fits all market and as you describe smaller companies may find it easier to understand and engage with the vertical niches. That, however, limits the role of the CSP to an indirect model (which is largely where we are today). If it's going to be indirect then the model, priorities and requirements are different to the direct model. Of course, hybrid is extremely viable with you choosing 3 or 4 verticals to go...
Blog Post

IoT - managing and monetising

Richard Hubble ·
Intraway's Richard Hubble looks at the infrastructural challenges of IoT and the reality of monetising it.
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Re: Why poor customer care is undermining the telco business

Paul Hollingsworth ·
Teresa, Ouch; some pretty hard punches aimed directly at the CSP soft tissue. There is a lot of truth in what you say. BUT - and this is in no way an attempt to provide an excuse - there are some significant differences in CSP-land that I believe are behind many of the failings to focus on customers: 1) Unlike in a grocer's store the "front of house" staff often do not have the knowledge or systems to be able to fix the problem. Fixing your mouldy bread or broken bottle is a matter of...
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Re: Why efficiency can lead to a poor customer experience

Teresa Cottam ·
Thanks Snowden. I think the point is loss of control. CSPs think they control the experience, but actually that's about to change. The days when customers had to put up with what was delivered are over. If CSPs don't get used to the world where their brand can be destroyed overnight through social media, and where their performance can be monitored rather than their word taken for it, then there's not much future for them. For me it's how you respond to problems that's the big issue - too...
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Re: How good is the telecoms customer experience today?

Paul Hollingsworth ·
Teresa, Recent personal poor customer experiece tied in with my current involvement in deploying a new Customer team and IVR has prompted me to make a few observations about Customer Experience (CE) and measurement. On measurement: Asking a customer about their experince is all about timing and context. For example, requests for customer input straight after a customer care call or very shortly after (i.e. with an automated call-back) are a waste of time. I, the customer, will be unsure...
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Re: Can CSPs really have more for less?

Snowden Burgess ·
Teresa, there are two things you high light here that are massive. "reduce waste not cost", in my experience most CSP's generate their own waste through poor leadership/management, processes and restructuring for no good reason. and "if you can cut costs and improve customer care, great", the drive for operational efficiencies drives companies to turn in on them selfs, they blindly believe that by being operationally efficient, which by the way is just another name for cutting costs,...
Blog Post

The BSSOSS paradigm shift: part 1 the role of opensource technology

Darran Clements ·
RiverMuse (not to be confused with TEM vendor Rivermine, or former network management vendor Riversoft) announced the availability of its open source fault management platform in November 2009. Teresa Cottam looks at RiverMuse’s offering and...
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The Cage: Amdocs' Justin Paul talks about the state of the RAN

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  talks to...
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The Cage: Delivering The SME Opportunity

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience's Chief Strategist Teresa Cottam asks Sigma Systems'...
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The Cage: Intraway's Richard Hubble explains EMEA market entry

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  asks Richard...
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The Cage: No lessons for Latin America from developed markets?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience VP of Research Monica Zlotogorski  asks ITC...
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The Cage: why businesses are customers too

Teresa Cottam ·
 Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam asks Level...
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The Cloud Revolution: SDN, NFV and OSS/BSS

Teresa Cottam ·
Steve Hateley, head of marketing at Comptel argues that communications service providers (CSPs) are at a crossroads, forcing them to reconsider their approach to software provision and look seriously at the Cloud.     In the...
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The data dilemma: disconnected, duplicated, dire quality but still oh so desirable

Darran Clements ·
How come one of our greatest assets is still the cause of so much frustration? Teresa Cottam investigates the data dilemma… Have you ever stood on a really hot day and watched someone knock back an ice cold drink? You know the sort where...
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The four main pillars of the telecoms customer experience

Teresa Cottam ·
We all talk about improving the customer experience, but what exactly is it? Teresa Cottam argues that often we’re still not looking at the customer experience from the customer’s point of view.    In 2010 and through into...
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The Olympic opportunity: will UK CSPs be able to maximise it?

Teresa Cottam ·
Teresa Cottam looks at the effect the Olympics will have on the UK communications business, and argues the industry needs to think more positively if it's to maximise the opportunities. Plus there's a free Telesperience white paper to download.  ...
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The undiscovered country: SME

Teresa Cottam ·
Woman in small shop Ghana (Photo credit: World Bank Photo Collection) As CSPs see flat-lining revenues in many areas, and fret about the effect of OTT services and rising data traffic on their revenues and profitability, there is one area of the...
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There are better ways to do PR my techno friends…

Darran Clements ·
What’s the best way to write a press release for tech firms? Hint: start by thinking what your audience wants to get out of it… by Teresa Cottam I’ve been generating a bit of a meme about press releases  specifically,...
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Three things that improve success rates of strategic BSSOSS projects

Teresa Cottam ·
Guest blogger Peter Bowen shares his experience of strategic BSSOSS projects, explaining three things that are the hallmarks of success.    There are countless articles on why projects go wrong and what lessons can be learned; but if...
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Time to air the dirty laundry: we need to face up to data misalignments

Darran Clements ·
We keep telling everyone that data is a core asset; but if it is then it’s still very much a “diamond in the rough”. Data misalignments and poor data quality continue to create significant operational, business and customer impacts...
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Time to re-evaluate Sigma Systems?

Teresa Cottam ·
Telesperience's Chief Strategist Teresa Cottam gives you her take on the Sigma-Tribold deal.      Sigma's Vice-President of Marketing and Product Management Rick Mallon sounded exhausted but happy when Telesperience caught up with...
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Do telcos actually want or know how to change?

Tracy Monday ·
Tracy Monday takes a look at TMF Live (Nice 1-4 June 2015) and asks whether CSPs really want a digital future.   Despair, Edvard Munch, 1894     This was my first year at TMF Live as an analyst, having previously worked for a large...
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Transformation 2.0: Digital Transformation

Teresa Cottam ·
Telesperience Chief Strategist Teresa Cottam looks at new approaches to systems transformation.    Whitewashing the old house by LA Ring, 1908     If like me you shudder at the word 'transformation' you're probably old enough to...
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Transformers? Projects in Disguise!

Virtualized World's Francis Haysom looks at the track record of transformation and asks how do we ensure digital transformation delivers more value
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Trying to improve your customer experience? Then take another look at your OSS

Darran Clements ·
A key goal on many service providers’ to-do lists for 2010 is to improve their customer experience. This helps them move from the negative downward spiral of pure price competition to a value-based experience. But what does improving the...
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UK CSPs – why I don’t want to renew

Teresa Cottam ·
Teresa Cottam relates the boring, uninspirational and frankly patronising experience of mobile contract renewal in the UK.     My contract period is up. The two years since I received my shiny new handset have flown by. Usually this is...
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US leads the telco charge to verticalize

Teresa Cottam ·
Telesperience Chief Analyst Teresa Cottam looks at the latest telco buzz word aimed at producing more revenue from the enterprise sector – verticalization. Looking south from Top of the Rock, New York City (Photo credit:...
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Using LinkedIn for business? Time to review how you’re using it?

Darran Clements ·
Social media site LinkedIn has proven to be a popular platform for business users, but it also has its drawbacks. Teresa Cottam looks at the benefits and the pitfalls of using LinkedIn to do business. Virtually everyone I know uses LinkedIn to...
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Welcome to the revolution – 4G telecoms IT

Darran Clements ·
We may be in the middle of a recession, but 2009 is remarkable for something else as well. Very quietly, and without great fanfare, we’re seeing the first 4G telecoms IT applications enter the market. They may look like last year’s model,...
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