Tagged With "business support systems"

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Transform Your Business by Making it Simpler

Teresa Cottam ·
Redknee's Chris Newton-Smith looks at how cloud-based BSS can help CSPs innovate faster.  Simon Denis, Study of Clouds with a Sunset near Rome, 1786-1801  Today’s mobile subscribers are a sophisticated species. In a market where...
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Capitalizing on the Connected Economy…with a Monetization Cloud

Bob Barrows looks at the requirements to maximise monetisation in the Connected Economy.   Shop Window, Isaac Israels     Connected services have become a way of life for consumers and enterprises.  M2M, IoT, Subscription Services...
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The Cloud Revolution: SDN, NFV and OSS/BSS

Teresa Cottam ·
Steve Hateley, head of marketing at Comptel argues that communications service providers (CSPs) are at a crossroads, forcing them to reconsider their approach to software provision and look seriously at the Cloud.     In the...
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Why a Fast Track Approach to BSS Transformation is the Only Way to Go

The market is changing, charging is changing – traditional approaches to BSS could derail digital transformation
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Is horizontalism the latest IT cult?

Darran Clements ·
We used to talk about convergence, integration and automation; but recently there has been more and more talk of horizontalism. As horizontalism begins to grip telecoms IT, Teresa Cottam asks whether it’s just the latest IT cult. ...
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Faster is better: automating analytics for improved customer experiences

By Shelley Schlueter at Nokia Networks, Head of CEM Product Marketing Twitter : @ sschlueter   Karl Witkowski, Happy Days, 1909   Yes, the telecom industry can do today what the internet (OTT) players like Amazon have already done for some...
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When the non-telco industry expertise becomes the key selling point

Teresa Cottam ·
Telesperience VP of Research Monica Zlotogorski looks into how CSPs can enable new revenue streams based on a strong verticalization strategy.  Paul Klee, Kamel, 1920  Once upon a time (and for many companies, this is still the case), every...
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Announcing the Wikisperience project

Darran Clements ·
You told us that Wikipedia wasn’t working for you – we listened. Now you have Wikisperience to help improve the telesperience! At the end of last year we posed the question Is Wikipedia Discriminating Against Tech Firms? This started...
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Escape the circle of silos by using an enterprise product catalog

Teresa Cottam ·
Amdocs's Liron Golan argues that central product catalogs offer service providers the opportunity to escape 'the circle of silos'. He says they offer greater flexibility when defining offerings across multiple lines of business, and create a single...
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Policy control: red hot telecoms tech that delivers a great telesperience

Darran Clements ·
I often get asked what’s hot in telecoms software. So if you’re a service provider looking for hot tech that’ll also deliver a great telesperience my tip is to take another look at policy control. by Teresa...
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Why risk BSS in the cloud? To reduce risk, of course!

Teresa Cottam ·
Redknee's Jim DeMarco looks at the benefits of cloud BSS systems.  JMW Turner, Buttermere Lake with Park of Cromackwater, Cumberland, a Shower c 1797/8  A typical line item on the agenda of my meetings with customer CIOs is ‘what do...
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Digital Insurance: How to Protect Your Legacy

Matrixx's Dave Labuda looks at pragmatic approaches to leverage legacy investments while also benefitting from digital.     Teodor Axentowicz, Old Man and a Ghost of a Young Girl         The topic of Digital...
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The Cage: Jennifer Kyriakakis on Digital Innovation

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  asks Matrixx's...
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Innovation: what telecoms firms need to learn from athletes

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at telecoms innovation and what the industry needs to learn from musicians and athletes. Captain of the Eleven by Philip Hermogenes Calderon, 1882   If you've ever played an instrument or been a serious...
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Transformation 2.0: Digital Transformation

Teresa Cottam ·
Telesperience Chief Strategist Teresa Cottam looks at new approaches to systems transformation.    Whitewashing the old house by LA Ring, 1908     If like me you shudder at the word 'transformation' you're probably old enough to...
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How to select a BSSOSS system – choosing the right system

Teresa Cottam ·
CSPs selecting BSSOSS systems typically face three major challenges, in this article guest blogger Peter Bowen looks at the first of these – choosing the right system.  There are typically three key challenges a CSP faces when selecting a...
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Is the telecoms industry too focused on the negative?

Teresa Cottam ·
Teresa Cottam argues that CSPs still see customers as sources of problems (complainers) and of revenue (patsies). By focusing on negatives and hard selling they are alienating customers and failing to optimise their opportunities.  ...
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IT get off of *my* system

Teresa Cottam ·
Telesperience loves to get everyone thinking and to challenge the status quo. That's why we couldn't resist bringing you this great opinion piece by Ashley Bowen, in which Ashley takes the view that IT departments should not be allowed anywhere near...
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ATM cyberheist signposts increasing fraud risks for CSPs

Teresa Cottam ·
Teresa Cottam looks at the lessons we can learn from a recent $13 million cyberheist, and argues CSPs need to refocus on combating fraud and revenue leakage.  A Florida-based bank recently revealed it had been the victim of a $13 million ATM...
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There are better ways to do PR my techno friends…

Darran Clements ·
What’s the best way to write a press release for tech firms? Hint: start by thinking what your audience wants to get out of it… by Teresa Cottam I’ve been generating a bit of a meme about press releases  specifically,...
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BSSOSS People #4

Teresa Cottam ·
You chat with them on Twitter, you’ve met them briefly at a conference. You might have read their musing in the trade  press and have mutual friends of friends. But do you really know them? In the fourth of our slightly irreverent series,...
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Billing: not dead, but boring?

Teresa Cottam ·
Telesperience guest blogger Olivier Suard, questions what's really new in the billing world and asks how we put the pep back into it.  Joseph Ducreux, 'Self-Portrait, Yawning', 1783  In his recent blog for TMForum, Tony Poulos reminisced...
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Does IT deserve the blame?

Teresa Cottam ·
Bills are late and inaccurate, my laptop isn’t working, the CRM system is getting slower every day – it’s natural to blame the IT Department for all manner of ills. The reality is that IT is constrained by budgets just the same as...
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How (not) to build an SME business

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why trust is the foundation of any SME offering, and CSPs wishing to develop an SME business need to be ever mindful of building and reinforcing it. Auguste Delacroix, People frightened by the tide  Nobody...
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Why CSPs are investing to shorten their SME sales cycle

Teresa Cottam ·
Telesperience Chief Strategist Teresa Cottam looks at why communications service providers (CSPs) need to invest in order to sell more effectively to SMEs.  Joachim Wtewael, The fruit and vegetable seller, c1618   It matters less about...
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Dressing up your big fat billing system with #sexybilling still doesn’t make it attractive

Teresa Cottam ·
Teresa Cottam looks at what we need, and what we don’t need, from our billing infrastructure in order to make our billing models more attractive to customers and profitable for the industry. She argues that CSPs need to consider if they need...
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Three things that improve success rates of strategic BSSOSS projects

Teresa Cottam ·
Guest blogger Peter Bowen shares his experience of strategic BSSOSS projects, explaining three things that are the hallmarks of success.    There are countless articles on why projects go wrong and what lessons can be learned; but if...
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Past performance is no guarantee of future performance

Teresa Cottam ·
Teresa Cottam looks at telecoms innovation and how we deliver it and asks whether we can deliver the necessary change quickly enough. You must have seen the caveats the financial services community have? The ones where they tell you how safe your...
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How to select a BSSOSS system: getting the system for the right price

Teresa Cottam ·
In the first of our posts on selecting the right BSSOSS system, guest blogger Peter Bowen gave some advice on how to choose the right system. In this post he continues his advice by discussing the thorny issue of price. Money, money, money (Photo...
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When the “best” system is not good enough

Darran Clements ·
As part of our series on sourcing telecoms BSS and OSS, Teresa Cottam looks at some of the common limitations and pitfalls when evaluating BSSOSS. She highlights a frequently overlooked point: that the “best” system may not be the right...
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Can we stop worshipping at the altar of ROI and cost-benefit analysis please?

Teresa Cottam ·
Cost-benefit, return on investment… We hear about these all the time, they’re the bits we all like to see highlighted in articles and case studies. But are return on investment and cost-benefit analyses meaningful or trustworthy? by...
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Time to get serious about the supply chain

Darran Clements ·
We don’t normally cover product releases on Microsperience, but cVidya’s announcement of EZTrust is one we’d like to bring to your attention. It raises key questions about the telecoms supply chain of the future. by Teresa...
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FootPath – where’s the regulator, the rules and the industry upside?

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at the controversy surrounding the FootPath retail monitoring system.   PathIntelligence sensor, image by DCRC-UWE via Flickr In November, the UK newspaper the  Daily Mail, broke a story about...
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Is "who" now the most important question we need to answer?

Teresa Cottam ·
As the UK moves towards enforcing age verification for restricted content, Chief Strategist Teresa Cottam argues that there is a huge strategic opportunity for CSPs. The Reflection, by Edward Simmons  As analysts we answer a lot of questions in...
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Using LinkedIn for business? Time to review how you’re using it?

Darran Clements ·
Social media site LinkedIn has proven to be a popular platform for business users, but it also has its drawbacks. Teresa Cottam looks at the benefits and the pitfalls of using LinkedIn to do business. Virtually everyone I know uses LinkedIn to...
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When addressing the enterprise and SME opportunity: don’t forget the basics

Teresa Cottam ·
VOSS’s Christopher May looks at opportunities for CSPs in the enterprise and SME markets, and reminds them what needs to be done to support UC services.     I got the feeling that there was someone trying to communicate with me...
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The BSSOSS paradigm shift: part 1 the role of opensource technology

Darran Clements ·
RiverMuse (not to be confused with TEM vendor Rivermine, or former network management vendor Riversoft) announced the availability of its open source fault management platform in November 2009. Teresa Cottam looks at RiverMuse’s offering and...
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Designing the customer-centric product

Darran Clements ·
Telesperience's Chief Strategist Teresa Cottam looks at the need to achieve the right balance between customer-centricity and technology evangelism when it comes to designing the customer-centric product   It may not be universally true, but...
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BSSOSS at MWC12

Teresa Cottam ·
Teresa Cottam looks at the MWC experience for the BSSOSS community.  For the first time in a couple of years I actually ventured to MWC.  I have read many of the reviews of this year’s show and they don’t quite match with my...
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Dumb and dumber – the typical CSP approach to pricing

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at telecoms tariffs, service plans and our approach to pricing. She argues that too often our approach is so basic as to be "dumb", and sometime so commercially stupid as to be "dumber".     In my years...
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Why you need to avoid automation annihilation

Teresa Cottam ·
Teresa Cottam looks at the uses and misuses of automation in telecoms, and relates some of the unsatisfactory features of the UK telecoms market from the customer’s perspective. Image by Sebastianlund via Flickr     We need...
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WiFi offload – beware the hidden commercial dangers

Teresa Cottam ·
Teresa Cottam looks at mobile data offload, and why CSPs need to think about commercial and customer issues when planning their offload strategy.    As I noted in a previous post, it was hard to escape the WiFi story at Mobile World...
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BSSOSS: buy in haste, repent at leisure

Darran Clements ·
Teresa Cottam looks at why we need to move from tactical sourcing of solutions to more strategic purchasing. She argues that too often systems selection is driven by crises, and that these acute situations are usually not caused simply by solutions...
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Billing is dead

Teresa Cottam ·
Billing is dead, right? Here's Chief Analyst Teresa Cottam's post mortem.      I have lost count of the number of times I've been told that billing is dead. Apparently, we should now only talk about charging (also varyingly called...
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Why NGMN Alliance is set to rock the BSSOSS world to the NGCOR

Teresa Cottam ·
Teresa Cottam looks at the NGMN Alliance, and explains why everyone in BSSOSS should be aware of what its Next Generation Converged Operations (NGCOR) group is doing.    BSSOSS change is hard but necessaryBSSOSS is generally a quiet...
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Internal Politics and the impact on Customer Experience

Snowden Burgess ·
Telecoms insider Snowden Burgess looks at how the customer is lost within internal battles for supremacy.   In a recent post I talked about how internal politics destroys innovation (see How Internal Politics Destroys Innovation, Change and...
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Natural Selection: a Darwinian view of Telecoms Transformation

Darran Clements ·
Telecoms service providers are under pressure from competitors, customers and shareholders like never before. This pressure is stimulating change. Those who can respond will thrive in the new telecoms environment; those that can’t risk marginal...
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Does SAP buying Highdeal mark the start of a new round of consolidation in telecoms software?

Darran Clements ·
SAP opened its wallet, a few moths flew out, and it snapped up French rating vendor Highdeal from under the noses of several rivals. Big vendor buys small vendor, it didn’t create much of a splash, but if your eyebrows didn’t rise then...
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BSS/OSS – why we need to ditch the slash

Teresa Cottam ·
Labels may not be uppermost in your mind, but what we call our little corner of the IT industry is actually quite important. by Teresa Cottam     I wrote an article a number of years ago about what we should call our little corner of the...
Comment

Re: Shadow Cloud and how it changes the role of IT

Ashley Bowen ·
"Brother Bowen" writes: As we know, the IT Department is a service department: a supplier of IT services to "the business" as cost effectively as possible. As we also know, this requires a whole host of highly specialist skill sets, not least of which is identifying and embracing relevant technologies at an ever increasing rate. I don't believe the Cloud changes this basic remit of "service" in any way at all - it is just a new (flexible and exciting) set of delivery mechanisms. The Cloud's...
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