Tagged With "operational support systems"

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The Cloud Revolution: SDN, NFV and OSS/BSS

Teresa Cottam ·
Steve Hateley, head of marketing at Comptel argues that communications service providers (CSPs) are at a crossroads, forcing them to reconsider their approach to software provision and look seriously at the Cloud.     In the...
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Escape the circle of silos by using an enterprise product catalog

Teresa Cottam ·
Amdocs's Liron Golan argues that central product catalogs offer service providers the opportunity to escape 'the circle of silos'. He says they offer greater flexibility when defining offerings across multiple lines of business, and create a single...
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Is it time to take a ‘smarter’ approach to order fulfillment and orchestration?

Teresa Cottam ·
Guest blogger Steve Hateley from Comptel argues that it's time for a smarter approach to order fulfillment and orchestration.   The Morning Train (1887) by Frederick McCubbin    Any communications service provider (CSP) knows...
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Innovation: what telecoms firms need to learn from athletes

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at telecoms innovation and what the industry needs to learn from musicians and athletes. Captain of the Eleven by Philip Hermogenes Calderon, 1882   If you've ever played an instrument or been a serious...
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Transformation 2.0: Digital Transformation

Teresa Cottam ·
Telesperience Chief Strategist Teresa Cottam looks at new approaches to systems transformation.    Whitewashing the old house by LA Ring, 1908     If like me you shudder at the word 'transformation' you're probably old enough to...
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How to select a BSSOSS system – choosing the right system

Teresa Cottam ·
CSPs selecting BSSOSS systems typically face three major challenges, in this article guest blogger Peter Bowen looks at the first of these – choosing the right system.  There are typically three key challenges a CSP faces when selecting a...
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IT get off of *my* system

Teresa Cottam ·
Telesperience loves to get everyone thinking and to challenge the status quo. That's why we couldn't resist bringing you this great opinion piece by Ashley Bowen, in which Ashley takes the view that IT departments should not be allowed anywhere near...
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ATM cyberheist signposts increasing fraud risks for CSPs

Teresa Cottam ·
Teresa Cottam looks at the lessons we can learn from a recent $13 million cyberheist, and argues CSPs need to refocus on combating fraud and revenue leakage.  A Florida-based bank recently revealed it had been the victim of a $13 million ATM...
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There are better ways to do PR my techno friends…

Darran Clements ·
What’s the best way to write a press release for tech firms? Hint: start by thinking what your audience wants to get out of it… by Teresa Cottam I’ve been generating a bit of a meme about press releases  specifically,...
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BSSOSS People #4

Teresa Cottam ·
You chat with them on Twitter, you’ve met them briefly at a conference. You might have read their musing in the trade  press and have mutual friends of friends. But do you really know them? In the fourth of our slightly irreverent series,...
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Overcoming vested interests is vital for BSSOSS change to succeed

Teresa Cottam ·
Why is change so difficult in BSSOSS? It’s not just technology, data or systems integration – it’s also because of vested interests. There isn’t an easy solution to vested interests, but we need to be more honest about...
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Dressing up your big fat billing system with #sexybilling still doesn’t make it attractive

Teresa Cottam ·
Teresa Cottam looks at what we need, and what we don’t need, from our billing infrastructure in order to make our billing models more attractive to customers and profitable for the industry. She argues that CSPs need to consider if they need...
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Three things that improve success rates of strategic BSSOSS projects

Teresa Cottam ·
Guest blogger Peter Bowen shares his experience of strategic BSSOSS projects, explaining three things that are the hallmarks of success.    There are countless articles on why projects go wrong and what lessons can be learned; but if...
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Past performance is no guarantee of future performance

Teresa Cottam ·
Teresa Cottam looks at telecoms innovation and how we deliver it and asks whether we can deliver the necessary change quickly enough. You must have seen the caveats the financial services community have? The ones where they tell you how safe your...
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When the “best” system is not good enough

Darran Clements ·
As part of our series on sourcing telecoms BSS and OSS, Teresa Cottam looks at some of the common limitations and pitfalls when evaluating BSSOSS. She highlights a frequently overlooked point: that the “best” system may not be the right...
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Can we stop worshipping at the altar of ROI and cost-benefit analysis please?

Teresa Cottam ·
Cost-benefit, return on investment… We hear about these all the time, they’re the bits we all like to see highlighted in articles and case studies. But are return on investment and cost-benefit analyses meaningful or trustworthy? by...
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Is "who" now the most important question we need to answer?

Teresa Cottam ·
As the UK moves towards enforcing age verification for restricted content, Chief Strategist Teresa Cottam argues that there is a huge strategic opportunity for CSPs. The Reflection, by Edward Simmons  As analysts we answer a lot of questions in...
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When addressing the enterprise and SME opportunity: don’t forget the basics

Teresa Cottam ·
VOSS’s Christopher May looks at opportunities for CSPs in the enterprise and SME markets, and reminds them what needs to be done to support UC services.     I got the feeling that there was someone trying to communicate with me...
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Designing the customer-centric product

Darran Clements ·
Telesperience's Chief Strategist Teresa Cottam looks at the need to achieve the right balance between customer-centricity and technology evangelism when it comes to designing the customer-centric product   It may not be universally true, but...
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BSSOSS at MWC12

Teresa Cottam ·
Teresa Cottam looks at the MWC experience for the BSSOSS community.  For the first time in a couple of years I actually ventured to MWC.  I have read many of the reviews of this year’s show and they don’t quite match with my...
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Dumb and dumber – the typical CSP approach to pricing

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at telecoms tariffs, service plans and our approach to pricing. She argues that too often our approach is so basic as to be "dumb", and sometime so commercially stupid as to be "dumber".     In my years...
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WiFi offload – beware the hidden commercial dangers

Teresa Cottam ·
Teresa Cottam looks at mobile data offload, and why CSPs need to think about commercial and customer issues when planning their offload strategy.    As I noted in a previous post, it was hard to escape the WiFi story at Mobile World...
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BSSOSS: buy in haste, repent at leisure

Darran Clements ·
Teresa Cottam looks at why we need to move from tactical sourcing of solutions to more strategic purchasing. She argues that too often systems selection is driven by crises, and that these acute situations are usually not caused simply by solutions...
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Why NGMN Alliance is set to rock the BSSOSS world to the NGCOR

Teresa Cottam ·
Teresa Cottam looks at the NGMN Alliance, and explains why everyone in BSSOSS should be aware of what its Next Generation Converged Operations (NGCOR) group is doing.    BSSOSS change is hard but necessaryBSSOSS is generally a quiet...
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BSS/OSS – why we need to ditch the slash

Teresa Cottam ·
Labels may not be uppermost in your mind, but what we call our little corner of the IT industry is actually quite important. by Teresa Cottam     I wrote an article a number of years ago about what we should call our little corner of the...
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Billing for the machines

Teresa Cottam ·
The rise of the machines is not just the tagline for a film, but it is also very much the future of mobile. In this article, FTS’s CEO Nir Asulin looks at the M2M opportunity.  (Photo credit: Wikipedia)   There’s no denying...
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Getting smarter at small cell placement - OSS day

Teresa Cottam ·
Small cells need to be carefully planned and located accurately, to maximize the service providers' return on investment. Amdocs's Phil Bull looks at how misplaced small cells can result in a waste of time and money. To locate them accurately, service...
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Announcing #BOSSfest15

Teresa Cottam ·
The clocks have gone forward, the spring conference season is underway... which means it's time for BOSSfest15. It's BSSOSS but a bit more rock n' roll. by Teresa Cottam       Portrait of Jimi Hendrix oil on canvas by the Swedish artist...
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Why operational efficiency does not guarantee success

Teresa Cottam ·
Efficiency is always good - right? Chief Analyst Teresa Cottam looks at the risks around operational efficiency and why high levels of efficiency are not a guarantee of future success. Young Woman Picking Fruit, Mary Cassatt, 1891  For a long...
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Trying to improve your customer experience? Then take another look at your OSS

Darran Clements ·
A key goal on many service providers’ to-do lists for 2010 is to improve their customer experience. This helps them move from the negative downward spiral of pure price competition to a value-based experience. But what does improving the...
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Desperate to downsize your back-end?

Darran Clements ·
I don’t need to tell you that pressure on margins and growing competition means that operational inefficiency is increasingly unsustainable. We need to be lean, mean fighting machines! Oh we all know that. But if you’re an established CSP...
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NFV – how does a network take advantage?

Guest blogger Dr Jay Perrett,  CTO of Aria Networks looks at the route to NFV.   Columbus Sights The New World, Christian Ruben, pre-1875     Amongst the thousands of words that have been written about NFV there has been no...
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Announcing #BOSSfest16

Teresa Cottam ·
The blisters from MWC have healed, the bags under our eyes have retreated, and the spring conference season is underway. Time to review what ideas and advice we have to offer to the digiverse... by Teresa Cottam Image Source: https://www.flickr.com/photos/amalakar/
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Why focusing on the customer helps CSPs avoid disintermediation

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at how it's not inevitable that CSPs will be disintermediated by OTT players, and describes one option that positions them strategically in the future value chain. John James Audubon - Birds of America 1821-1833...
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How metro woman met techno woman and why telecoms software is a lot like shoes…

Darran Clements ·
Personally, I prefer technology to shoes. But last weekend a conversation with some playground mums made me realise why telecoms software has a lot in common with shoes… by Teresa Cottam     I’m not really a shoe person. Last...
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OSS Insight: systems strategy update

Teresa Cottam ·
In this article, Chief Analyst Teresa Cottam highlights how OSS systems strategy is changing - including details of a complimentary Telesperience research report to download.  Castle of Tavastehus from the west by Johannes van den Aveelen...
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CSPs still using the inertia approach to loyalty

Teresa Cottam ·
Teresa Cottam looks at why relying on customer inertia is a dangerous gamble, especially when all the conditions that stimulate customers to re-evaluate their telecoms service are present.  I recently highlighted an example of where an...
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New revenue streams: CSP opportunities in the utilities market

Teresa Cottam ·
CSPs worldwide are excited about the opportunities presented by the rapid change taking place in the utilities market. While there has been much talk about M2M traffic, other opportunities have largely been ignored.  by Telesperience Chief...
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The Cage: Amdocs' Justin Paul talks about the state of the RAN

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  talks to...
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Why telecoms operators better start enjoying meze

Teresa Cottam ·
Telesperience's Chief Strategist Teresa Cottam looks at the new sources of revenue for telecoms operators, and how these are changing revenue composition.    The Picnic, G.G.Kilburne, c 1900     At a recent conference I talked...
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The Cage: No lessons for Latin America from developed markets?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience VP of Research Monica Zlotogorski  asks ITC...
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What customers really want from mobile service providers

Teresa Cottam ·
In this post Teresa Cottam looks at what mobile customers really value from their service provider.     In Telesperience’s recent research on what mobile customers really want and value from their service provider we discovered...
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Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why communications service providers need to combine efficiency and flexibility to successfully address the enterprise market. She argues that many CSPs do not yet have the right infrastructure to support their...
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What effect is the "selfie" generation having on systems strategy

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the impact of the "selfie" generation and how this is affecting systems strategy for both CSPs and enterprises.      Bubbles, Sir John Everett Millais, 1886       It might be...
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Is our notion of a 'telecoms product' obsolete?

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the evolving notion of product and what that means for CSPs.           As readers of this blog will know, I like to talk about how we in telecoms are going to make money and keep our...
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The four main pillars of the telecoms customer experience

Teresa Cottam ·
We all talk about improving the customer experience, but what exactly is it? Teresa Cottam argues that often we’re still not looking at the customer experience from the customer’s point of view.    In 2010 and through into...
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Why ARPU’s not all it’s cracked up to be

Darran Clements ·
Teresa Cottam looks at the metrics the telecoms industry uses to judge performance and questions whether these are the right ones. She argues that other metrics can provide more insight, and that the performance of key operational systems needs to be...
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UK CSPs – why I don’t want to renew

Teresa Cottam ·
Teresa Cottam relates the boring, uninspirational and frankly patronising experience of mobile contract renewal in the UK.     My contract period is up. The two years since I received my shiny new handset have flown by. Usually this is...
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If you love your customers (and your business) set them free

Teresa Cottam ·
Customer retention rates do not tell the truth about the health of your business because they fail to differentiate between satisfied and unhappy customers. Teresa Cottam argues that CSPs need to change the way they think about customers, and that...
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When it comes to the Internet of Things, not all networks are equal

Tracy Monday ·
As CSPs get to grips with the demands of Internet of Things, Telesperience's Tracy Monday looks at what the consequences are for the network and the impact of net neutrality measures.   Source: Warren Chaney     If we want to get...
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