Tagged With "SMB"

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Re: Checklist: issues to consider for BYOD

Teresa Cottam ·
Another item to add: If corporate information is placed on a user-owned device (BYOD) then what rights does the corporate have in terms of controlling the security of this data? Can the corporate wipe the data from the device remotely? (Current thinking is that they corporate may not have the legal right to do this. Remote wipe tech may remove everything rather than being selective.) This issue is addressed by eg start-up Ventisys ( http://www.ventisys.com/ ) with its Oudles Vault.
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Re: Checklist: issues to consider for BYOD

Doug Newdick ·
Hi Teresa, A good list, but I would add a few things: Are you going to reimburse employees for expenses such as voice and data usage and plans? If so how? What are the tax implications of this? How about apps? Who pays for those? Are there required apps? Banned apps? How would that be enforced? Will you enforce policies (e.g. through Mobile Device Management) or will you rely on honesty? Will you allow any device, or will you restrict it to certain devices or operating systems? Will you...
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Re: Checklist: issues to consider for BYOD

Teresa Cottam ·
Thanks Doug - great additions. It looks like we're on our way to making a very useful list of issues for enterprises to consider. What you didn't do (with your usual modesty) is direct readers to your blog. So let me make amends for this and suggest readers take a look at your excellent blog where I believe you now have 9 posts on this topic! (Some great bedtime reading for me!) http://dougnewdick.wordpress.com/ Teresa
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Re: Driving business benefits through use of social media

Moayed Dib ·
Hi, how i can get the research report? regards,
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Re: Businesses are cutomers too, so how do we sell to them?

Ashley Bowen ·
I don't believe many businesses want to buy communications services per se, or IT services for that matter - they are a means to an end. However, most businesses realise they need various layers of technology to make them more successful. The CSP that really understands that a hair salon (for instance) needs to manage appointments, needs to keep accounts, needs to send customer reminders, needs to manage supplies and perhaps even do a few analytics, sometimes needing to do this remotely from...
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The Cage: Daniel Allen talks enterprise customers, innovation and Cloud

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  asks Sipcom's...
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The Cage: Delivering The SME Opportunity

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience's Chief Strategist Teresa Cottam asks Sigma Systems'...
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The Cage: Lessons from India

Monica Zeta ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.     In this interview Telesperience Vice President of Research Monica...
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The cage: are there new opportunities for messaging?

Monica Zeta ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Vice President of Research Monica Zlotogorski discusses with Archer...
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The Cage: why businesses are customers too

Teresa Cottam ·
 Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam asks Level...
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The undiscovered country: SME

Teresa Cottam ·
Woman in small shop Ghana (Photo credit: World Bank Photo Collection) As CSPs see flat-lining revenues in many areas, and fret about the effect of OTT services and rising data traffic on their revenues and profitability, there is one area of the...
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US leads the telco charge to verticalize

Teresa Cottam ·
Telesperience Chief Analyst Teresa Cottam looks at the latest telco buzz word aimed at producing more revenue from the enterprise sector – verticalization. Looking south from Top of the Rock, New York City (Photo credit:...
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Are we about to be Strangled by the Token Necklace? (And will SMS set us free?)

Teresa Cottam ·
Andy Kemshall, CTO of SecurEnvoy, looks at the phenomenon of the physical token, and asks whether increased application of these physical tokens could create user apathy. Andy points to the potential of SMS to solve the problem.   Grace Rose, by...
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Businesses are cutomers too, so how do we sell to them?

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the SME/SMB and large enterprise markets and asks how telcos can be more effective at selling to these types of customers.  James Tissot, The Shop Girl 1883-5   Undeniably the B2B market is hot at...
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BYOD - hype, hope and reality

Teresa Cottam ·
Chief Analyst Teresa Cottam takes a closer look at the BYOD trend to separate the opportunity from the hype. According to much of the IT press BYOD (or bring-your-own-device) is now a key IT trend. Let's be clear, BYOD is like many new "trends" and...
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Checklist: issues to consider for BYOD

Teresa Cottam ·
Chief analyst Teresa Cottam provides a checklist of issues that businesses should consider when evaluating their BYOD strategy.  The following list is not exhaustive but offers some insight into the type of issues that businesses need to consider...
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When addressing the enterprise and SME opportunity: don’t forget the basics

Teresa Cottam ·
VOSS’s Christopher May looks at opportunities for CSPs in the enterprise and SME markets, and reminds them what needs to be done to support UC services.     I got the feeling that there was someone trying to communicate with me...
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Why CSPs are investing to shorten their SME sales cycle

Teresa Cottam ·
Telesperience Chief Strategist Teresa Cottam looks at why communications service providers (CSPs) need to invest in order to sell more effectively to SMEs.  Joachim Wtewael, The fruit and vegetable seller, c1618   It matters less about...
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Maximising the SME opportunity means understanding SMEs

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at what European SMEs really want from their service providers and explains how failure to meet their needs has resulted in a low level of loyalty.  James Abbott McNeill Whistler, Chelsea Shops, c 1880 ...
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Smart privacy: why privacy is the new connectivity

Teresa Cottam ·
Teresa Cottam looks at the opportunities for CSPs to support the move towards enhanced privacy.   If like me you were around during the early phases of the internet age, then you can probably still remember a time when it was hard to find...
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SMEs - now we see them, now we don't

Morgan ap Darran ·
Telesperience's Morgan ap Darran argues that CSPs are still failing to build better offers for their SME customers.
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Driving business benefits through use of social media

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the evolving use of social media in telecoms and how service providers are using it to drive business impact.  Camille Pissarro, Conversation   In a recent primary research project Telesperience...
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When the non-telco industry expertise becomes the key selling point

Teresa Cottam ·
Telesperience VP of Research Monica Zlotogorski looks into how CSPs can enable new revenue streams based on a strong verticalization strategy.  Paul Klee, Kamel, 1920  Once upon a time (and for many companies, this is still the case), every...
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How (not) to build an SME business

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why trust is the foundation of any SME offering, and CSPs wishing to develop an SME business need to be ever mindful of building and reinforcing it. Auguste Delacroix, People frightened by the tide  Nobody...
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Is the smartphone the fishing rod of the 21st century?

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at the impact of mobile technology on the world's economy, and argues that governments need to think more deeply about the social and economic impact of the industry.  Ice Fishing in Norway, 1904,by Nico Wilhelm...
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