Tagged With "policy control"

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BYOD - hype, hope and reality

Teresa Cottam ·
Chief Analyst Teresa Cottam takes a closer look at the BYOD trend to separate the opportunity from the hype. According to much of the IT press BYOD (or bring-your-own-device) is now a key IT trend. Let's be clear, BYOD is like many new "trends" and...
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Monetizing WiFi Offloading With Policy Control

Teresa Cottam ·
Nir Asulin, CEO of FTS, outlines the important role policy control and charging has in the commercialization of Wi-Fi services. He describes how operators can move from just offloading to ensure QoS to creating an additional way of generating money....
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Policy control sector poised for rapid consolidation

Darran Clements ·
Policy control is pretty hot tech this year, which means the sector is ripe for rapid consolidation. by Teresa Cottam In all I counted about 30 policy control vendors last year when I did an audit of the policy control space – and a few more...
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UEFA and Mobile Data: The Customer is #BOSS (or they should be)

Teresa Cottam ·
Volubill's Akil Chomoko talks about football and how CSPs could create more attractive, flexible packages for football fans and others. Harald Giersing, 1917  You’d be hard-pressed to find a sporting event that Europeans like more than...
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Me, myself and I (and all of you)

Darran Clements ·
Teresa Cottam looks at how on the one hand it’s all about you, but on the other it’s all about everybody… What does balancing personalisation with the connected world mean for the customer experience and those supporting...
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Policy control: red hot telecoms tech that delivers a great telesperience

Darran Clements ·
I often get asked what’s hot in telecoms software. So if you’re a service provider looking for hot tech that’ll also deliver a great telesperience my tip is to take another look at policy control. by Teresa...
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Digital Insurance: How to Protect Your Legacy

Matrixx's Dave Labuda looks at pragmatic approaches to leverage legacy investments while also benefitting from digital.     Teodor Axentowicz, Old Man and a Ghost of a Young Girl         The topic of Digital...
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The new billshock horizon - prepaid customers

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why CSPs need to control charges for prepaid customers as well as postpaid customers.   Simon Hollosy, The Purse Is Empty         I hope by now we're all getting the message that...
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The outlook is complaints followed by churn – do you want to borrow a “brolly”?

Darran Clements ·
Teresa Cottam takes an affectionate but sceptical look at the CTIA’s attitude to “bill shock”. And considers why ignoring the problem is not going to help. US CSPs need to embrace the opportunities presented, not try and bury their...
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Amdocs, Openet and *that* patent infringement case

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at the Amdocs-Openet patent infringement case, and tells you what it really means.      Recent reports that Openet had "won" a patent infringement case against Amdocs was inaccurate. Openet didn't...
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Billing: not dead, but boring?

Teresa Cottam ·
Telesperience guest blogger Olivier Suard, questions what's really new in the billing world and asks how we put the pep back into it.  Joseph Ducreux, 'Self-Portrait, Yawning', 1783  In his recent blog for TMForum, Tony Poulos reminisced...
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Capacity crunch: it’s not what you think

Darran Clements ·
Teresa Cottam looks at the truth behind the capacity crunch and why, as a challenge, it is somewhat misunderstood… There’s a lot of talk about the capacity crunch and the impact this is having on CSPs and upon the service they deliver....
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Commercial opportunities presented by European move to end roaming bill shock

Darran Clements ·
Last week a Bill aimed at reducing roaming charges for mobile texts and data was passed in the European Parliament. CSPs may still be smarting, but vendors have already identified and are acting on the opportunity it presents. CSPs need to do the...
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Why business policies need constant maintenance

Teresa Cottam ·
Telesperience Chief Strategist Teresa Cottam looks at the problems of maintaining policies, convergence, and service mobility.   "Royal Street Antique Shop" 1918 French Quarter of New Orleans by Harry A. Nolan       Over the last...
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Why control WiFi?

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at the debate around freedom-to-surf versus child protection issues in the UK.   Nereid Monument at Xanthos in Lycia c 390-380BC  In the UK the issue of unfiltered WiFi hotspots reared its head again last...
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How (not) to build an SME business

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why trust is the foundation of any SME offering, and CSPs wishing to develop an SME business need to be ever mindful of building and reinforcing it. Auguste Delacroix, People frightened by the tide  Nobody...
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How to select a BSSOSS system – choosing the right system

Teresa Cottam ·
CSPs selecting BSSOSS systems typically face three major challenges, in this article guest blogger Peter Bowen looks at the first of these – choosing the right system.  There are typically three key challenges a CSP faces when selecting a...
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What customers really want from mobile service providers

Teresa Cottam ·
In this post Teresa Cottam looks at what mobile customers really value from their service provider.     In Telesperience’s recent research on what mobile customers really want and value from their service provider we discovered...
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2010: the return to confidence

Darran Clements ·
It might sound like a bad sequel, but we really are seeing renewed optimism in the telecoms industry. In this article, Teresa Cottam assesses what this means for BSSOSS. The great question on everyone’s lips as the telecoms industry entered a...
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Bridging the capacity gap: why CSPs need to make better use of what they already have

Darran Clements ·
In this article Telesperience’s Teresa Cottam looks at how CSPs need to alleviate the effects of the capacity crunch by optimising use of existing capacity. Telesperience has just completed an in-depth look at the nature of the capacity crunch...
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Why billshock is actually a risk to CSPs and not just to customers

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the persistent weakness of billshock prevention. She argues that as CSPs evolve their role, they must focus on having more robust measures in place to tackle fraud, accidental overspending, bad debt and...
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Making the impossible possible (a fishy tale)

Teresa Cottam ·
Teresa Cottam relates a fishy tale and explains why we need to stretch ourselves to make the impossible possible.     As you’re probably aware, fishermen are renowned for their tales and tendency to exaggerate. The following tale...
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On the first day of Christmas…

Darran Clements ·
Here at Telesperience we’re getting all festive about BSSOSS! by Teresa Cottam On the first day of Christmas, my IT manager said to me “operational efficiency”. On the second day of Christmas, my IT manager said to me...
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Red hot telecoms tech: QoS gets up close and personal

Darran Clements ·
Bandwidth crunch, net neutrality, differentiated QoS, quality of experience, bandwidth boosts, smart insights… Where do we start? QoS is hot, it’s evolving and, goodness, it’s even controversial! by Teresa Cottam  What is the...
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Rising coupon fraud presents opportunities for CSPs

Teresa Cottam ·
Teresa Cottam looks at the increasing popularity of coupons and vouchers as a retailing strategy, and looks at what the opportunities and lessons are for CSPs.                     Image Courtesy...
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Is life too short for per-second billing?

Darran Clements ·
As Zimbabwe adopts it, and Kuwait mulls it over, Teresa Cottam looks at the business and customer impacts of adopting per-second billing  within the context and experience of the UK market. Someone asked me recently whether per-second...
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Is "who" now the most important question we need to answer?

Teresa Cottam ·
As the UK moves towards enforcing age verification for restricted content, Chief Strategist Teresa Cottam argues that there is a huge strategic opportunity for CSPs. The Reflection, by Edward Simmons  As analysts we answer a lot of questions in...
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The Olympic opportunity: will UK CSPs be able to maximise it?

Teresa Cottam ·
Teresa Cottam looks at the effect the Olympics will have on the UK communications business, and argues the industry needs to think more positively if it's to maximise the opportunities. Plus there's a free Telesperience white paper to download.  ...
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The undiscovered country: SME

Teresa Cottam ·
Woman in small shop Ghana (Photo credit: World Bank Photo Collection) As CSPs see flat-lining revenues in many areas, and fret about the effect of OTT services and rising data traffic on their revenues and profitability, there is one area of the...
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US leads the telco charge to verticalize

Teresa Cottam ·
Telesperience Chief Analyst Teresa Cottam looks at the latest telco buzz word aimed at producing more revenue from the enterprise sector – verticalization. Looking south from Top of the Rock, New York City (Photo credit:...
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BSSOSS at MWC12

Teresa Cottam ·
Teresa Cottam looks at the MWC experience for the BSSOSS community.  For the first time in a couple of years I actually ventured to MWC.  I have read many of the reviews of this year’s show and they don’t quite match with my...
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When addressing the enterprise and SME opportunity: don’t forget the basics

Teresa Cottam ·
VOSS’s Christopher May looks at opportunities for CSPs in the enterprise and SME markets, and reminds them what needs to be done to support UC services.     I got the feeling that there was someone trying to communicate with me...
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Why crunches are like buses and capacity management will separate the men from the boys

Darran Clements ·
You wait and you wait and then three crunches come along all at once. As if the credit crunch were not enough in itself, hot on its heels comes the capacity crunch and the revenue crunch. By implementing effective solutions, however, CSPs...
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Why CSPs could do far more to help customers avoid billshock

Teresa Cottam ·
Image by fakelvis via Flickr Teresa Cottam tells you why UK Communications Ombudsman Lewis Shand Smith is “right on the money” with his recent comments, revealing a failing by CSPs and UK regulator Ofcom to protect UK consumers....
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Why you need to avoid automation annihilation

Teresa Cottam ·
Teresa Cottam looks at the uses and misuses of automation in telecoms, and relates some of the unsatisfactory features of the UK telecoms market from the customer’s perspective. Image by Sebastianlund via Flickr     We need...
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Lifting revenues to the max

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at how telecoms revenue management is being transformed into revenue maximisation.   Inflating the balloon (Photo credit: Wikipedia)   Historically, CSPs managed their revenues by ensuring that...
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Smart privacy: why privacy is the new connectivity

Teresa Cottam ·
Teresa Cottam looks at the opportunities for CSPs to support the move towards enhanced privacy.   If like me you were around during the early phases of the internet age, then you can probably still remember a time when it was hard to find...
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Dumb and dumber – the typical CSP approach to pricing

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at telecoms tariffs, service plans and our approach to pricing. She argues that too often our approach is so basic as to be "dumb", and sometime so commercially stupid as to be "dumber".     In my years...
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Why NGMN Alliance is set to rock the BSSOSS world to the NGCOR

Teresa Cottam ·
Teresa Cottam looks at the NGMN Alliance, and explains why everyone in BSSOSS should be aware of what its Next Generation Converged Operations (NGCOR) group is doing.    BSSOSS change is hard but necessaryBSSOSS is generally a quiet...
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Re: BT superfast broadband controversy highlights change required in telecom business models

kimmedward ·
A phone network has exchanges handling voice calls and interconnections between the exchanges for those calls. Broadband and data networks are different although merging. RTA Cabinets
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BT superfast broadband controversy highlights change required in telecom business models

Teresa Cottam ·
Chief Analyst Teresa Cottam explains why the UK's superfast broadband rollout raises far reaching questions about the telecoms business model in the UK. Image courtesy of Tom Curtis, freedigitalphotos.net  Questions have been rumbling around the...
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Re: Billing: not dead, but boring?

Paul Hollingsworth ·
Oh Olivier, what fun we all had. There appears to be no imagination left in the billing vendor or buyer communities anymore. Maybe its just that the key business drivers have been solved. I do remember back in 1991, how long it took to change a voice-only rating system to handle a new weekend tariff. What mind-changing substances where the telco marketing team on? A different rate at the weekend?? Goodness, me! Friends and Family?? Eat you heart out. There are of course big issues with...
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Re: Billing: not dead, but boring?

Peter Bowen ·
In the good old days billing was not simply billing. It was customer care and billing, and at its core was rating. However, these days the talk is of CRM, real-time rating/ policy management and product catalogues and if we strip these elements from CCBS you’re left with an accounting system; which is where Oracle and SAP were a few years back. Even today there are examples of solutions with off-the-shelf accounting packages integrated with CRM and rating components. It could be argued that...
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Re: Capacity crunch: it’s not what you think

Darran Clements ·
Robin Burton commented: I think that we are headed for a two or three track approach. “Bronze” users will get an “all you can eat” plan, but it will be subject to throttling if the bandwidth is needed by “Silver” or “Gold” users who are paying for consumption based on quantity. This will rapidly lead to serious users paying more for their usage (and probably being happy to do so if they get the quality). This should then fund the development of more capacity. If this does not happen, then...
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Re: The new billshock horizon - prepaid customers

Teresa Cottam ·
Thanks Paul This post highlighs how it isn't just a postpaid issue. My next post looks at why the risk is increasing as CSPs try to transform into DSPs. I think that CSPs can really differentiate through being trusted payment service providers, but that does focus attention on their processes, systems, policies and behaviour. Their brand is a valuable thing and yet they throw it away cheaply on silly billshock events that are nothing but bad news. If I was a shareholder I'd see these as...
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Re: The new billshock horizon - prepaid customers

Paul Hollingsworth ·
Teresa, You're correct: this is a "shocking" situation for PAYG and contract customers. CSPs have some of the blame but I think Google and other app vendors are the true culprits. The law needs to stop this literally "daylight" robbery of customer's money. Customer's are being charged for data usage without any explicit charging approval being sought (yes, it may be in the depths of the Application small print in some cases, though that wouldn't stand up in a UK court of law, any anyway...
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Re: Red hot telecoms tech: QoS gets up close and personal

Darran Clements ·
Adam O'Hare commented A great article. I specially like the Amazon delivery analogy. The market will structure itself around customer propensity to pay. And there are a number of service providers that already have customers doing exactly that. We (GoS Networks) have some unique solutions to deliver this to the edge, but feedback shows that knowledge of what is actually happening (monitoring and measurement) is equally important to the Service Provider as generating revenue streams.
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Re: Red hot telecoms tech: QoS gets up close and personal

Darran Clements ·
Teresa Cottam replied Thanks Adam – it’s hard to say everything you want to say about this without writing War and Peace. I guess my point is that I’d rather see us act when we see a problem occurring using existing competition law etc rather than constructing some huge piece of legislation against something that may (or may not) happen that will probably be biased, unwieldy and out of date before enacted. Such a law would almost certainly have unforeseen negative consequences (a bit like...
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Re: Is "who" now the most important question we need to answer?

Ashley Bowen ·
It strikes me that there are too many disparate initiatives going on at the moment to establish identity (including age), mostly to very low levels of assurance. In UK, the Government is planning to dramatically increase the numbers of e-transactions, starting with their Universal Benefits system. To do this, their are aiming to establish a market whereby third party suppliers will "validate" an identity to see if it exists and then "verify" it to see that the person claiming that identity...
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Re: Rising coupon fraud presents opportunities for CSPs

LheaP ·
Couponing has become a way of life for many of us in these harsh economic times. However, many make use by counterfeiting them, and other kinds of coupon scam. If left unchecked, these irrepressible buyers might lead to price increases that hurt us all. A short term loan can help you pay for your food.
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