Tagged With "PCRF"

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Re: Is "who" now the most important question we need to answer?

Ashley Bowen ·
It strikes me that there are too many disparate initiatives going on at the moment to establish identity (including age), mostly to very low levels of assurance. In UK, the Government is planning to dramatically increase the numbers of e-transactions, starting with their Universal Benefits system. To do this, their are aiming to establish a market whereby third party suppliers will "validate" an identity to see if it exists and then "verify" it to see that the person claiming that identity...
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Re: Billing: not dead, but boring?

Paul Hollingsworth ·
Oh Olivier, what fun we all had. There appears to be no imagination left in the billing vendor or buyer communities anymore. Maybe its just that the key business drivers have been solved. I do remember back in 1991, how long it took to change a voice-only rating system to handle a new weekend tariff. What mind-changing substances where the telco marketing team on? A different rate at the weekend?? Goodness, me! Friends and Family?? Eat you heart out. There are of course big issues with...
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Re: Billing: not dead, but boring?

Peter Bowen ·
In the good old days billing was not simply billing. It was customer care and billing, and at its core was rating. However, these days the talk is of CRM, real-time rating/ policy management and product catalogues and if we strip these elements from CCBS you’re left with an accounting system; which is where Oracle and SAP were a few years back. Even today there are examples of solutions with off-the-shelf accounting packages integrated with CRM and rating components. It could be argued that...
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Re: CSP Innovation: Are your interfaces holding you back?

Ashley Bowen ·
Anything that reduces a costly and time-consuming IT layer (interfacing in this case) and therefore puts a system closer to the business itself can only be good. However, commercial departments must realise their responsibility for defining in detail exactly what they want their systems to do, in business terms. They are not always good at this, spawning that virtueless spiral of the commercial department's dependency on IT for system specification and IT dependency on commercial departments...
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Re: CSP Innovation: Are your interfaces holding you back?

BroadForward ·
To enable more innovative Broadband use cases operators are introducing multiple new components and services (DPI, PCRF, Wifi Offload, shared data plans etc). Because of many interface incompatibilities operators invariably find it takes much longer to integrate these systems (with OCS, IT, HSS, HLR etc) than they originally anticipated and often they also discover that only a part of the expected functionality of individual products can actually be realized. The reason of the latter is...
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Re: CSP Innovation: Are your interfaces holding you back?

Customer Kudos ·
Interesting story Teresa, do you have any examples of how it's being used that can be shared?
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Re: Why billshock is actually a risk to CSPs and not just to customers

Teresa Cottam ·
A few more details that readers might find interesting. In August 2014, the Sunday Times reported a survey of 1,300 parents which found that 21% of respondents had faced billshock after a child bought game extras. 96% of parents thought companies should make it more difficult for children to spend their money. 80% of complaints the regulator PhonePayPlus receives relating to non-adult downloadable content (such as apps and games) is linked to minors. Complaints involving minors typically...
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Re: Why billshock is actually a risk to CSPs and not just to customers

Teresa Cottam ·
On Twitter a £1 million billshock was revealed. CSP = EE. See: http://ow.ly/i/6G41l With thanks to David Rogers @drogersuk and Zahid Ghadialy @zahidtg for the link.
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Re: The new billshock horizon - prepaid customers

Teresa Cottam ·
Thanks Paul This post highlighs how it isn't just a postpaid issue. My next post looks at why the risk is increasing as CSPs try to transform into DSPs. I think that CSPs can really differentiate through being trusted payment service providers, but that does focus attention on their processes, systems, policies and behaviour. Their brand is a valuable thing and yet they throw it away cheaply on silly billshock events that are nothing but bad news. If I was a shareholder I'd see these as...
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Re: The new billshock horizon - prepaid customers

Paul Hollingsworth ·
Teresa, You're correct: this is a "shocking" situation for PAYG and contract customers. CSPs have some of the blame but I think Google and other app vendors are the true culprits. The law needs to stop this literally "daylight" robbery of customer's money. Customer's are being charged for data usage without any explicit charging approval being sought (yes, it may be in the depths of the Application small print in some cases, though that wouldn't stand up in a UK court of law, any anyway...
Blog Post

The Cage: Can Volubill differentiate itself from the competition?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Research Officer Teresa Cottam  asks...
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The new billshock horizon - prepaid customers

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why CSPs need to control charges for prepaid customers as well as postpaid customers.   Simon Hollosy, The Purse Is Empty         I hope by now we're all getting the message that...
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The undiscovered country: SME

Teresa Cottam ·
Woman in small shop Ghana (Photo credit: World Bank Photo Collection) As CSPs see flat-lining revenues in many areas, and fret about the effect of OTT services and rising data traffic on their revenues and profitability, there is one area of the...
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Think roaming billshock is over? Think again

Teresa Cottam ·
Thought European roaming billshock was a thing of the past? Chief Strategist Teresa Cottam looks at real examples from the summer of 2013 which show EU roaming controls and CSP operational processes are still not working to fully protect customers...
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UEFA and Mobile Data: The Customer is #BOSS (or they should be)

Teresa Cottam ·
Volubill's Akil Chomoko talks about football and how CSPs could create more attractive, flexible packages for football fans and others. Harald Giersing, 1917  You’d be hard-pressed to find a sporting event that Europeans like more than...
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US leads the telco charge to verticalize

Teresa Cottam ·
Telesperience Chief Analyst Teresa Cottam looks at the latest telco buzz word aimed at producing more revenue from the enterprise sector – verticalization. Looking south from Top of the Rock, New York City (Photo credit:...
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Amdocs, Openet and *that* patent infringement case

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at the Amdocs-Openet patent infringement case, and tells you what it really means.      Recent reports that Openet had "won" a patent infringement case against Amdocs was inaccurate. Openet didn't...
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Billing: not dead, but boring?

Teresa Cottam ·
Telesperience guest blogger Olivier Suard, questions what's really new in the billing world and asks how we put the pep back into it.  Joseph Ducreux, 'Self-Portrait, Yawning', 1783  In his recent blog for TMForum, Tony Poulos reminisced...
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BSSOSS at MWC12

Teresa Cottam ·
Teresa Cottam looks at the MWC experience for the BSSOSS community.  For the first time in a couple of years I actually ventured to MWC.  I have read many of the reviews of this year’s show and they don’t quite match with my...
Blog Post

Why billshock is actually a risk to CSPs and not just to customers

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the persistent weakness of billshock prevention. She argues that as CSPs evolve their role, they must focus on having more robust measures in place to tackle fraud, accidental overspending, bad debt and...
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Why business policies need constant maintenance

Teresa Cottam ·
Telesperience Chief Strategist Teresa Cottam looks at the problems of maintaining policies, convergence, and service mobility.   "Royal Street Antique Shop" 1918 French Quarter of New Orleans by Harry A. Nolan       Over the last...
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Why control WiFi?

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at the debate around freedom-to-surf versus child protection issues in the UK.   Nereid Monument at Xanthos in Lycia c 390-380BC  In the UK the issue of unfiltered WiFi hotspots reared its head again last...
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Why NGMN Alliance is set to rock the BSSOSS world to the NGCOR

Teresa Cottam ·
Teresa Cottam looks at the NGMN Alliance, and explains why everyone in BSSOSS should be aware of what its Next Generation Converged Operations (NGCOR) group is doing.    BSSOSS change is hard but necessaryBSSOSS is generally a quiet...
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Lifting revenues to the max

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at how telecoms revenue management is being transformed into revenue maximisation.   Inflating the balloon (Photo credit: Wikipedia)   Historically, CSPs managed their revenues by ensuring that...
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Making the impossible possible (a fishy tale)

Teresa Cottam ·
Teresa Cottam relates a fishy tale and explains why we need to stretch ourselves to make the impossible possible.     As you’re probably aware, fishermen are renowned for their tales and tendency to exaggerate. The following tale...
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No sex (on WiFi) please, we're British

Customer Kudos ·
The telecom industry mystery insider "Customer Kudos" explores the very Britsh hysteria over "WiFi porn" and whether the UK government is right to try and make service providers responsible for content served up over WiFi. Prometheus chained by...
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Smart privacy: why privacy is the new connectivity

Teresa Cottam ·
Teresa Cottam looks at the opportunities for CSPs to support the move towards enhanced privacy.   If like me you were around during the early phases of the internet age, then you can probably still remember a time when it was hard to find...
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CSP Innovation: Are your interfaces holding you back?

Teresa Cottam ·
Chief Analyst Teresa Cottam explains why integration is still one of *the* main bottlenecks to product, pricing and marketing innovation, and looks at how new-kid-on-the-block BroadForward aims to shake up the the status quo by improving the way we...
Blog Post

How (not) to build an SME business

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why trust is the foundation of any SME offering, and CSPs wishing to develop an SME business need to be ever mindful of building and reinforcing it. Auguste Delacroix, People frightened by the tide  Nobody...
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How to select a BSSOSS system – choosing the right system

Teresa Cottam ·
CSPs selecting BSSOSS systems typically face three major challenges, in this article guest blogger Peter Bowen looks at the first of these – choosing the right system.  There are typically three key challenges a CSP faces when selecting a...
Blog Post

Is "who" now the most important question we need to answer?

Teresa Cottam ·
As the UK moves towards enforcing age verification for restricted content, Chief Strategist Teresa Cottam argues that there is a huge strategic opportunity for CSPs. The Reflection, by Edward Simmons  As analysts we answer a lot of questions in...
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