Tagged With "data"

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Re: Warning! Billshock can seriously damage your brand

Teresa Cottam ·
Great story Customer Kudos I also think it's unfair putting this back onto the customer. How many times do we have to say that customers don't understand megabytes but they do understand services. You can't expect people to manage their spending if they don't understand what things cost. It's like going to a supermarket that only has prices in Japanese and then having to guess what it's likely to cost you for your evening meal. Great if you're Japanese; but for the average Brit it's going to...
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Re: Big opportunity to carve out role as a telecoms software enabler

Darran Clements ·
We got an interesting comment on Linked from Sarah Marsh regarding this post on 29th July 2010: ” Yes I totally agree with your statement: “What if someone had the vision to get out of the closed market apps business and move into the open market apps business? … why not in the telecoms enterprise software market?” Antenna Software ( www.antennasoftware.com ) does offer this functionality today. Its AMP platform is operating system agnostic, so apps can be coded once and deployed to...
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Re: Big opportunity to carve out role as a telecoms software enabler

Darran Clements ·
And a great contribution from Mark Swanborough on Linked In comments: ” The TM Forum is working hard in this direction and its work is not given enough coverage. If all software providers wrote their API’s to the TIP (The Interface Program) standards, then this would be a possibility. There is little value for a vendor like Oracle or Amdocs to meet these interfaces. They will, and usually rightly so, tell you that they already provide interfaces that provide not only this functionality, but...
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Re: Red hot telecoms tech: QoS gets up close and personal

Darran Clements ·
Adam O'Hare commented A great article. I specially like the Amazon delivery analogy. The market will structure itself around customer propensity to pay. And there are a number of service providers that already have customers doing exactly that. We (GoS Networks) have some unique solutions to deliver this to the edge, but feedback shows that knowledge of what is actually happening (monitoring and measurement) is equally important to the Service Provider as generating revenue streams.
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Re: Red hot telecoms tech: QoS gets up close and personal

Darran Clements ·
Teresa Cottam replied Thanks Adam – it’s hard to say everything you want to say about this without writing War and Peace. I guess my point is that I’d rather see us act when we see a problem occurring using existing competition law etc rather than constructing some huge piece of legislation against something that may (or may not) happen that will probably be biased, unwieldy and out of date before enacted. Such a law would almost certainly have unforeseen negative consequences (a bit like...
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Re: The big 4G mistake: assuming customers share your enthusiasm

Teresa Cottam ·
*PLEASE NOTE THIS RESPONSE FROM EE* EE's press team asked us to point out the following: "that with EE you cannot go over your data allowance, so you’ll never experience “bill shock”. When you reach 80% of your allowance, you receive a warning message letting you know the limit is approaching. When you reach your data limit, you then are directed to a top-up page, and cannot use any more data without buying a top-up – this means customers are in complete control of how much data they use."...
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Re: Capacity crunch: it’s not what you think

Darran Clements ·
Robin Burton commented: I think that we are headed for a two or three track approach. “Bronze” users will get an “all you can eat” plan, but it will be subject to throttling if the bandwidth is needed by “Silver” or “Gold” users who are paying for consumption based on quantity. This will rapidly lead to serious users paying more for their usage (and probably being happy to do so if they get the quality). This should then fund the development of more capacity. If this does not happen, then...
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Re: Variety: The Neglected "V”

Leo Zancani ·
Originally Posted by Ashley Bowen: @Ashley Brown - thanks for your comment! I quite agree that Variety has always been the most important dimension of big data (or indeed, of any data from more than one source). The issue is that before the eruption of technology around Volume and Velocity, this seemed to be understood: organisations would budget for the effort involved in handling the fact that data would come from a wide variety of systems. Being able to store the data in so-called "data...
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Re: Too Many Customer Complaints – Or Not Enough?

Darran Clements ·
Teresa Cottam commented Ashley, thank you for your insightful comments. I think you make an important point about listening and understanding, rather than just hearing what customers are saying. Many operators know what customers say or think, but this knowledge isn’t acted upon sufficiently and doesn’t transform the way the CSP does business. To use a weather metaphor, it’s like the difference between rain just bouncing off parched earth, or the rain really sinking into the ground. I think...
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Re: Variety: The Neglected "V”

Ashley Bowen ·
Surely Variety has always been the most important of the three Vs: what information are we trying to keep for future exploitation? The premise has always been that CSPs are sitting on a potential goldmine with the variety of data that goes through their systems and that advertisers would give their back teeth for the stuff (what a strange saying!):demographic data, geographic data (home and travel behaviour), purchasing history, call and surfing history, the list goes on. However, Leo hits...
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Re: To Create Business Moments, Perfect Customers’ Digital Moments

Snowden Burgess ·
Personalisation and customization are keys to the future, if your not relevant and now your behind the curve. So most CSP's will struggle trying to drag their 20 year old home developed platforms into this new world.
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The Cage: Amdocs' Justin Paul talks about the state of the RAN

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  talks to...
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The Cage: AsiaInfo's Andy Tiller discusses the viability of sponsored data models

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  asks...
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The Cage: how will improved understanding of data usage help differentiate MVNO offerings?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam asks Millenoki's Tony...
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The Cage: Is Data Overhyped?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam asks Xceed's Tony...
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The Cage: The challenges and opportunities presented by the B2B2C business model

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam asks Redknee's Jim de...
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The Cage: Victor Donselaar on customer experience transformation

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  asks Accanto...
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The data dilemma: disconnected, duplicated, dire quality but still oh so desirable

Darran Clements ·
How come one of our greatest assets is still the cause of so much frustration? Teresa Cottam investigates the data dilemma… Have you ever stood on a really hot day and watched someone knock back an ice cold drink? You know the sort where...
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The outlook is complaints followed by churn – do you want to borrow a “brolly”?

Darran Clements ·
Teresa Cottam takes an affectionate but sceptical look at the CTIA’s attitude to “bill shock”. And considers why ignoring the problem is not going to help. US CSPs need to embrace the opportunities presented, not try and bury their...
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The secret to reducing churn is already within the network

Teresa Cottam ·
Sanjay Kapoor, CMO at Nominum, looks at the hidden power of DNS and how CSPs can unleash its potential to provide immediate impact on their customer experience and commercial agility.   James Ward, An Overshot Mill, 1802-1807      ...
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The Top 5 Brilliant things the Cloud Can Deliver - If You Get Your Security Right

Teresa Cottam ·
Voltage Security's Dave Anderson explains how enterprises can benefit from the Cloud while minimising risks.  Wheatfield at Auvers under Clouded Sky, Vincent van Gogh  Everyone has an opinion about the ‘Cloud’ and its effect on...
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Three things that improve success rates of strategic BSSOSS projects

Teresa Cottam ·
Guest blogger Peter Bowen shares his experience of strategic BSSOSS projects, explaining three things that are the hallmarks of success.    There are countless articles on why projects go wrong and what lessons can be learned; but if...
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Time to air the dirty laundry: we need to face up to data misalignments

Darran Clements ·
We keep telling everyone that data is a core asset; but if it is then it’s still very much a “diamond in the rough”. Data misalignments and poor data quality continue to create significant operational, business and customer impacts...
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Do telcos actually want or know how to change?

Tracy Monday ·
Tracy Monday takes a look at TMF Live (Nice 1-4 June 2015) and asks whether CSPs really want a digital future.   Despair, Edvard Munch, 1894     This was my first year at TMF Live as an analyst, having previously worked for a large...
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To Create Business Moments, Perfect Customers’ Digital Moments

By Malla Poikela, Head of Marketing, Intelligent Data at Comptel         Today's digital natives – or "Generation Cloud" – are putting new pressures on digital and communications service providers. These customers are...
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Too Many Customer Complaints – Or Not Enough?

Darran Clements ·
Too many calls to the call centre? Too many customers complaining? That’s not good – this operator is in a bad way and its customers are saying so. But isn’t it also true that too few complaints can be a a strong signal that...
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Turning smart city potential into new revenue streams

Teresa Cottam ·
 Guest blogger Ashley Bowen, an seasoned BSSOSS consultant, peeks into the world of the smart city.   Photo courtesy of Stuart Miles, freeditialphotos.net  One of the really interesting things about smart cities it that while...
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US leads the telco charge to verticalize

Teresa Cottam ·
Telesperience Chief Analyst Teresa Cottam looks at the latest telco buzz word aimed at producing more revenue from the enterprise sector – verticalization. Looking south from Top of the Rock, New York City (Photo credit:...
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Variety: The Neglected "V”

In this post, guest blogger Leo Zancani, CTO of Ontology Systems, looks at the challenge of data variety. He argues that to benefit from Big Data opportunities, a new generation of data variety tools are required to handle data integration and data...
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Warning! Billshock can seriously damage your brand

Customer Kudos ·
In this post, Telesperience's guest blogger Customer Kudos, explores why billshock has got to stop, and why CSPs must stop blaming customers for it. Wrapped Oranges, oil on canvas painting, by William J. McCloskey 1889, Amon Carter Museum of American...
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What customers really want from mobile service providers

Teresa Cottam ·
In this post Teresa Cottam looks at what mobile customers really value from their service provider.     In Telesperience’s recent research on what mobile customers really want and value from their service provider we discovered...
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2010: the return to confidence

Darran Clements ·
It might sound like a bad sequel, but we really are seeing renewed optimism in the telecoms industry. In this article, Teresa Cottam assesses what this means for BSSOSS. The great question on everyone’s lips as the telecoms industry entered a...
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Amdocs AIDA update – actionable business insight for telecoms

Darran Clements ·
Teresa Cottam speaks to Amdocs’ Mike Lurye to get the lowdown on the new AIDA platform. Our recent post Amdocs’ Big Idea: It’s BI Jim But Not As We Know It was very popular with our readers, so we thought that we’d...
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Amdocs’s big idea: it’s BI Jim, but not as we know it

Darran Clements ·
As Amdocs tries to float the AIDA platform and concept, Teresa Cottam examines what it is, whether it’s resonating and whether it’s deliverable.  Amdocs is a past-master of reinventionDOX is a company that’s had a succession of...
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Are you a middle-aged software junkie?

Darran Clements ·
Teresa Cottam muses…if communications service providers were people, what would they look like? Is the habit of buying one software solution after another giving them an unhealthy silhouette? (or silo-ette even) Purely from a software...
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Bandwidth crunch? Broken business model? What we have is a catering problem…

Teresa Cottam ·
Telesperience’s Teresa Cottam and Mobixell’s Seth Greeberg tell you why many of the problems we face in telecoms are basic catering issues. A Chinese buffet restaurant in the United States of America (Photo credit: Wikipedia)  ...
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Big and Small Data Offer Huge Benefits To The Customer Experience

Teresa Cottam ·
A conversation between Rob Rich, managing director of insights research at TM Forum, and Annie Turner, editorial director at TM Forum, about customers, net promoter scores and big data analytics.   Renoir, Conversation   AT...
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Big opportunity to carve out role as a telecoms software enabler

Darran Clements ·
Teresa Cottam explains the need for software intermediaries and the emerging role for software aggregation in the telecoms BSSOSS market. We’ve all heard of the MVNE (mobile virtual network enabler). Basically, an intermediary that provides...
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Billing is dead

Teresa Cottam ·
Billing is dead, right? Here's Chief Analyst Teresa Cottam's post mortem.      I have lost count of the number of times I've been told that billing is dead. Apparently, we should now only talk about charging (also varyingly called...
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BSSOSS at MWC12

Teresa Cottam ·
Teresa Cottam looks at the MWC experience for the BSSOSS community.  For the first time in a couple of years I actually ventured to MWC.  I have read many of the reviews of this year’s show and they don’t quite match with my...
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BSSOSS: buy in haste, repent at leisure

Darran Clements ·
Teresa Cottam looks at why we need to move from tactical sourcing of solutions to more strategic purchasing. She argues that too often systems selection is driven by crises, and that these acute situations are usually not caused simply by solutions...
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BYOD: Bring your own disaster?

Teresa Cottam ·
Real Status's James Easton says that businesses allowing employees to BYOD (bring your own devices) to work risk unleashing a security/compliance nightmare. Many businesses allow employees to use their own smart phones, tablets, memory sticks or...
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Capacity crunch: it’s not what you think

Darran Clements ·
Teresa Cottam looks at the truth behind the capacity crunch and why, as a challenge, it is somewhat misunderstood… There’s a lot of talk about the capacity crunch and the impact this is having on CSPs and upon the service they deliver....
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Commercial opportunities presented by European move to end roaming bill shock

Darran Clements ·
Last week a Bill aimed at reducing roaming charges for mobile texts and data was passed in the European Parliament. CSPs may still be smarting, but vendors have already identified and are acting on the opportunity it presents. CSPs need to do the...
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When addressing the enterprise and SME opportunity: don’t forget the basics

Teresa Cottam ·
VOSS’s Christopher May looks at opportunities for CSPs in the enterprise and SME markets, and reminds them what needs to be done to support UC services.     I got the feeling that there was someone trying to communicate with me...
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Why crazy baby names are not so crazy after all (or why Peter Andre was right!)

Darran Clements ·
From Zowie Bowie to Brooklyn Beckham and Jermajesty Jackson, we like to mock the unusual names celebrities give their offspring. Yet, in the social media age, they are arguably doing a much better job than parents opting for something more...
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Why CSPs could do far more to help customers avoid billshock

Teresa Cottam ·
Image by fakelvis via Flickr Teresa Cottam tells you why UK Communications Ombudsman Lewis Shand Smith is “right on the money” with his recent comments, revealing a failing by CSPs and UK regulator Ofcom to protect UK consumers....
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Why CSPs risk losing friends and alienating people

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at the customer experience issues that surround network upgrades.  The UK has finally decided to jump on the LTE bandwagon, and more and more of the country is seeing its fixed broadband upgraded as...
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Why lack of the right data is preventing CSPs from maximising their revenues

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at some key trends in revenue maximisation amongst communications service providers globally. John Haberle, Imitation (1887)     Telesperience research shows that nine out of ten CSPs recognise that...
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Why NGMN Alliance is set to rock the BSSOSS world to the NGCOR

Teresa Cottam ·
Teresa Cottam looks at the NGMN Alliance, and explains why everyone in BSSOSS should be aware of what its Next Generation Converged Operations (NGCOR) group is doing.    BSSOSS change is hard but necessaryBSSOSS is generally a quiet...
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