Tagged With "SME"

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Re: Checklist: issues to consider for BYOD

Teresa Cottam ·
Another item to add: If corporate information is placed on a user-owned device (BYOD) then what rights does the corporate have in terms of controlling the security of this data? Can the corporate wipe the data from the device remotely? (Current thinking is that they corporate may not have the legal right to do this. Remote wipe tech may remove everything rather than being selective.) This issue is addressed by eg start-up Ventisys ( http://www.ventisys.com/ ) with its Oudles Vault.
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Re: Checklist: issues to consider for BYOD

Doug Newdick ·
Hi Teresa, A good list, but I would add a few things: Are you going to reimburse employees for expenses such as voice and data usage and plans? If so how? What are the tax implications of this? How about apps? Who pays for those? Are there required apps? Banned apps? How would that be enforced? Will you enforce policies (e.g. through Mobile Device Management) or will you rely on honesty? Will you allow any device, or will you restrict it to certain devices or operating systems? Will you...
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Re: Checklist: issues to consider for BYOD

Teresa Cottam ·
Thanks Doug - great additions. It looks like we're on our way to making a very useful list of issues for enterprises to consider. What you didn't do (with your usual modesty) is direct readers to your blog. So let me make amends for this and suggest readers take a look at your excellent blog where I believe you now have 9 posts on this topic! (Some great bedtime reading for me!) http://dougnewdick.wordpress.com/ Teresa
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Re: Driving business benefits through use of social media

Moayed Dib ·
Hi, how i can get the research report? regards,
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Re: Businesses are cutomers too, so how do we sell to them?

Ashley Bowen ·
I don't believe many businesses want to buy communications services per se, or IT services for that matter - they are a means to an end. However, most businesses realise they need various layers of technology to make them more successful. The CSP that really understands that a hair salon (for instance) needs to manage appointments, needs to keep accounts, needs to send customer reminders, needs to manage supplies and perhaps even do a few analytics, sometimes needing to do this remotely from...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Hi Paul Ah I see the issue. You're thinking infrastructure and I'm thinking business. And I realise there is a little confusion between indirect (reseller) v direct sales and indirect v direct business model (see below). Both of which are relevant to the strategy in the digital supply chain. An indirect business model would be one where the money comes from selling something to someone other than the end user of a service. An example would be that you are a customer of the CSP but the CSP...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Paul Hollingsworth ·
Teresa, I'm missing why direct versus indirect is a major concideration? I get that a Diect CSP will be able to focus their energies on delivery of the last-mile (copper, fibre or air), if they prioritise this, which is not necessarily possible for the Indirect CSP. However, when one takes a look at even just an SME's network needs (e.g. in-the-home-office, on-the-move (walk/rail/car), at customer's premises etc.), then the strengths of the "directly-connected" CSP are less of a...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Snowden Burgess ·
Teresa, great post and well said. For me the future of the CSP is uncertain as many will struggle to achieve what you have laid out above. I have seen several CSPs in the last few years attack the SME market with plans to provide innovation and be easy to work with, only to provide poor customer service and individual Me-To products that cannot be connected as a solution for the SME. The CPSs that will survive the next 2-3 years will be those that can partner effectively, with a...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Thanks Snowden I think we have to cut through the PowerPoint to acknowledge that there is a huge gap between what executives are telling the market versus what is actually being achieved. We do see progress in incremental areas of innovation, but not so many fundamental "fresh air" shifts. What worries me particularly is the short-termism which means if something doesn't work within 6 months you bin it. I can't help but think that the "failing fast" mantra is being translated into not really...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Paul Hollingsworth ·
Agree with the above. Of course there are lots of CSP models currently delivering service, so one should not overly generalise (which I'm too often guilty of). The large CSPs do not seem to be set up to be sufficiently inventive or disruptive to lead this change. So it's really down to smaller specialist CSPs (ie. market focused) to look at the broader need of their customers, and deliver the combination of IT and networks that can be packaged sufficiently to provide the cost vs. benefit...
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Re: Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Thanks Paul. There's a lot of money to be made out of SME, but it ain't a one size fits all market and as you describe smaller companies may find it easier to understand and engage with the vertical niches. That, however, limits the role of the CSP to an indirect model (which is largely where we are today). If it's going to be indirect then the model, priorities and requirements are different to the direct model. Of course, hybrid is extremely viable with you choosing 3 or 4 verticals to go...
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Re: What every business needs to consider: is the premium number dead?

Teresa Cottam ·
Here is a 'great' example of how this problem affects customers (from Ireland). A man was charged for 287 calls costing EUR35 to register for water charges of EUR32. Because the call centre couldn't handle the volume of calls, his call was rejected. He had no choice but to ring back because the water charges are mandatory. No apology or credit for the problem. Premium rate number; large numbers of customers affected. http://www.irishmirror.ie/news...lams-company-5779788
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Re: Dutch create new telco business model to boost IoT

Paul Hollingsworth ·
You don't mention VLR functionality? If the "thing" wants to move (say its attached to a car, aeroplane, or even to me) then it sounds from your description that VLR functionality would need to be an extension of the model. Or did I misunderstand? If there were EU wide cooperation in number allocation it may be possible to miss out a roaming concept, but then that creates a single PVNO across the whole of the EU. Heaven forbid such a thought!
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The Cage: Daniel Allen talks enterprise customers, innovation and Cloud

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  asks Sipcom's...
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The Cage: Delivering The SME Opportunity

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience's Chief Strategist Teresa Cottam asks Sigma Systems'...
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The Cage: How should CSPs tackle the SME opportunity?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam  asks MDS's Rob...
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The Cage: Lessons from India

Monica Zeta ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.     In this interview Telesperience Vice President of Research Monica...
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The cage: are there new opportunities for messaging?

Monica Zeta ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Vice President of Research Monica Zlotogorski discusses with Archer...
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The Cage: why businesses are customers too

Teresa Cottam ·
 Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam asks Level...
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The undiscovered country: SME

Teresa Cottam ·
Woman in small shop Ghana (Photo credit: World Bank Photo Collection) As CSPs see flat-lining revenues in many areas, and fret about the effect of OTT services and rising data traffic on their revenues and profitability, there is one area of the...
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US leads the telco charge to verticalize

Teresa Cottam ·
Telesperience Chief Analyst Teresa Cottam looks at the latest telco buzz word aimed at producing more revenue from the enterprise sector – verticalization. Looking south from Top of the Rock, New York City (Photo credit:...
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Vodafone and BT say SMEs are top priority

Teresa Cottam ·
Chief Analyst Teresa Cottam explains why mobile giant Vodafone and British incumbent BT are both looking to the SME sector for growth. Reports in the UK press (see Financial Times: Telecoms groups turn to SMEs for growth - NB you may require a...
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What every business needs to consider: is the premium number dead?

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the fate of non-geographic phone numbers in the UK and argues that they are the hallmark of failing businesses. She asks: are your business's communications strategies fit for the digital age or just an outdated...
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Are we about to be Strangled by the Token Necklace? (And will SMS set us free?)

Teresa Cottam ·
Andy Kemshall, CTO of SecurEnvoy, looks at the phenomenon of the physical token, and asks whether increased application of these physical tokens could create user apathy. Andy points to the potential of SMS to solve the problem.   Grace Rose, by...
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Businesses are cutomers too, so how do we sell to them?

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the SME/SMB and large enterprise markets and asks how telcos can be more effective at selling to these types of customers.  James Tissot, The Shop Girl 1883-5   Undeniably the B2B market is hot at...
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BYOD - hype, hope and reality

Teresa Cottam ·
Chief Analyst Teresa Cottam takes a closer look at the BYOD trend to separate the opportunity from the hype. According to much of the IT press BYOD (or bring-your-own-device) is now a key IT trend. Let's be clear, BYOD is like many new "trends" and...
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Checklist: issues to consider for BYOD

Teresa Cottam ·
Chief analyst Teresa Cottam provides a checklist of issues that businesses should consider when evaluating their BYOD strategy.  The following list is not exhaustive but offers some insight into the type of issues that businesses need to consider...
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What the “new normal” means for the “new telecoms economy”

Darran Clements ·
The relentless march to the new telecoms economy may have been slowed slightly by the fallout from the credit crunch, but it was not stopped. As the world comes out the other side of the crunch we look at what the “new normal” and the...
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When addressing the enterprise and SME opportunity: don’t forget the basics

Teresa Cottam ·
VOSS’s Christopher May looks at opportunities for CSPs in the enterprise and SME markets, and reminds them what needs to be done to support UC services.     I got the feeling that there was someone trying to communicate with me...
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Why changing broadband provider can be #CSPhell

Teresa Cottam ·
Teresa Cottam recounts her own poor telecoms experiences and what we can learn from them. In this post, Teresa explains why her recent experience of changing broadband providers demonstrates failures in the UK market. Broken laptop computer (Photo...
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Why CSPs are investing to shorten their SME sales cycle

Teresa Cottam ·
Telesperience Chief Strategist Teresa Cottam looks at why communications service providers (CSPs) need to invest in order to sell more effectively to SMEs.  Joachim Wtewael, The fruit and vegetable seller, c1618   It matters less about...
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Wire free in the UK: time to cut the broadband cord?

Teresa Cottam ·
Teresa Cottam looks at the viability of mobile broadband for consumers and small businesses.       My MiFi adventureA few months ago I decided I’d like to explore the fully mobile broadband experience with a view to...
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Maximising the SME opportunity means understanding SMEs

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at what European SMEs really want from their service providers and explains how failure to meet their needs has resulted in a low level of loyalty.  James Abbott McNeill Whistler, Chelsea Shops, c 1880 ...
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Smart privacy: why privacy is the new connectivity

Teresa Cottam ·
Teresa Cottam looks at the opportunities for CSPs to support the move towards enhanced privacy.   If like me you were around during the early phases of the internet age, then you can probably still remember a time when it was hard to find...
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SMEs - now we see them, now we don't

Morgan ap Darran ·
Telesperience's Morgan ap Darran argues that CSPs are still failing to build better offers for their SME customers.
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Solving the flexibility versus efficiency conundrum in the enterprise market

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why communications service providers need to combine efficiency and flexibility to successfully address the enterprise market. She argues that many CSPs do not yet have the right infrastructure to support their...
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Driving business benefits through use of social media

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at the evolving use of social media in telecoms and how service providers are using it to drive business impact.  Camille Pissarro, Conversation   In a recent primary research project Telesperience...
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Dutch create new telco business model to boost IoT

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why the Dutch government believes that a new model is required to boost the IoT, reworking the relationship between enterprises and network operators.     Where Next? Edward Frederick Brewtnall  ...
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European Roaming Revenues Are Roaming Away— So What Alternative Revenue Streams are Available to Exploit?

Teresa Cottam ·
Guest blogger Daniel Russo from Tektronix looks at alternative sources of revenue that European CSPs can exploit to compensate for falling roaming rates.   The Gathering of The Manna, Bernardino Luini    The recent decisions by the...
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When the non-telco industry expertise becomes the key selling point

Teresa Cottam ·
Telesperience VP of Research Monica Zlotogorski looks into how CSPs can enable new revenue streams based on a strong verticalization strategy.  Paul Klee, Kamel, 1920  Once upon a time (and for many companies, this is still the case), every...
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How (not) to build an SME business

Teresa Cottam ·
Chief Strategist Teresa Cottam looks at why trust is the foundation of any SME offering, and CSPs wishing to develop an SME business need to be ever mindful of building and reinforcing it. Auguste Delacroix, People frightened by the tide  Nobody...
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Is the smartphone the fishing rod of the 21st century?

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at the impact of mobile technology on the world's economy, and argues that governments need to think more deeply about the social and economic impact of the industry.  Ice Fishing in Norway, 1904,by Nico Wilhelm...
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