Tagged With "innovation"

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Re: CSP Innovation: Are your interfaces holding you back?

Ashley Bowen ·
Anything that reduces a costly and time-consuming IT layer (interfacing in this case) and therefore puts a system closer to the business itself can only be good. However, commercial departments must realise their responsibility for defining in detail exactly what they want their systems to do, in business terms. They are not always good at this, spawning that virtueless spiral of the commercial department's dependency on IT for system specification and IT dependency on commercial departments...
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Re: CSP Innovation: Are your interfaces holding you back?

BroadForward ·
To enable more innovative Broadband use cases operators are introducing multiple new components and services (DPI, PCRF, Wifi Offload, shared data plans etc). Because of many interface incompatibilities operators invariably find it takes much longer to integrate these systems (with OCS, IT, HSS, HLR etc) than they originally anticipated and often they also discover that only a part of the expected functionality of individual products can actually be realized. The reason of the latter is...
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Re: CSP Innovation: Are your interfaces holding you back?

Customer Kudos ·
Interesting story Teresa, do you have any examples of how it's being used that can be shared?
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Re: The Olympic opportunity: will UK CSPs be able to maximise it?

Dominic Smith ·
Interesting to see this post from before the Olympics and the recommendation for a more positive outlook. I fully agree and wrote along similar lines in my review of the Olympics about what we can all learn and apply in our own industry today. A more optimistic and positive approach, would be a huge step forward.
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Re: The Olympic opportunity: will UK CSPs be able to maximise it?

Teresa Cottam ·
Thanks Dominic - we'll also be writing a post mortem on this in more detail for the benefit of carriers in other regions who have significant events coming up.
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Re: Why operational efficiency does not guarantee success

Seth Greenberg ·
Teresa, Our concerns about the ability of mobile operators to thrive in the future echo your post - Efficiency good; Customer Experience and new revenue streams critical. It can be achieved once operators start to believe in themselves and evolve past the wholesale bit merchant phase. I hope you will be joining Mobixell at Broadband Traffic Management in London in two weeks. Noam Green, our VP Products & Marketing will be talking about this topic precisely on day 1 of the conference.
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Re: Why operational efficiency does not guarantee success

Teresa Cottam ·
Hi Seth Maybe Noam could share some of his thoughts on this topic with the community for the benefit of those who cannot attend BBTM? (I'll be there though!) It's a great topic for a chat event :-) Teresa
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Re: Let's call 4G "licence" what it really is - 4G tax

Dominic Smith ·
Great post Teresa - I totally agree that the politics of 4G licensing are something of a joke. The other side effect of the 4G politics is the extra coverage of '4G' in the news. This only builds further expectation amongst consumers and an increasing likelihood that 4G won't live up to the hype - this would be another lesson not learned from the introduction of 3G. Following the LTE announcement from Everything Everywhere I wrote some comments about this on the Cerillion Blog:...
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Re: Let's call 4G "licence" what it really is - 4G tax

Teresa Cottam ·
Thanks Dominic - we're really don't learn our lessons. We're still tech-led (new net whoopeedo!) and not customer or business led (what does it do for me?). If we don't focus more on the latter then we are heading for a big gap between net build out and new revenues coming in. The 4G fan boys are talking it all up because it's new net spending, new BSSOSS spending, new handsets... But from customer experience point of view are we thinking about what it means? Do we have meaningful services...
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Re: Driving business benefits through use of social media

Moayed Dib ·
Hi, how i can get the research report? regards,
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Re: Business innovation – the new telecoms challenge

Teresa Cottam ·
Andy - we're great proponents of simple pricing. It removes barriers to sales and is greatly desired by customers. Pragmatically it also decreases billshock, churn, customer enquiry and complaint. See: http://www.telesperience.com/b...-approach-to-pricing
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Re: The obsession with technology execution versus enabling a customer-oriented strategy

Teresa Cottam ·
It's a hard truth but few CSPs have real strategy - they just have tactics (and often "me-too" tactics at that). Most telcos have become so risk-averse that what they don't realise is that this, in itself, has become a massive business risk. If I was investing in telco I'd want to ask some hard questions about strategy, which all too often seems to be vendor-driven and oriented towards buying products, and not true strategy at all (certainly lacking uniqueness). Those companies really trying...
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Re: The obsession with technology execution versus enabling a customer-oriented strategy

Ashley Bowen ·
I think Monica's last paragraph is especially interesting when she says that CSPs need to start listening to and understanding their customers more. Of course, listening to customers is quite different from understanding them - both are important. We can "listen" in different ways: focus groups, analysis of complaints, press articles, there are lots of ways but following what the customer says doesn't always bring revenue. We can also "undestand" in different ways and CSPs need to get...
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Re: The obsession with technology execution versus enabling a customer-oriented strategy

Jane Rygaard ·
Thanks Monica - I like this wake-up call for us all. I am right now at conference where small cells is the first topic on the agenda. It seems like small cells are planned without thinking about the customers (operations rooms people who needs to manage them as well as the customers who needs the coverage) Maybe I should show this blog in the break
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Re: Welcome Generation "Thingies"

Tracy Monday ·
This is a stop and think article. Generation Thingies are so different from us in many ways, but particularly in the way they think and act. Can we even start to contemplate the world they will leave for the generations to come? The one thing that is clear, is that they will not tolerate the slow or the clunky, despite existing and pending regulation around net neutrality, data security etc. they will demand more, so operators and technologists out there beware, you need to be working with...
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Re: What exactly is innovation?

Peter Bowen ·
Teresa, Another insightful article and as always a good read. However, I strongly believe there is a place for technology for technology sake as some of it does eventually lead to new products that are adopted. However, you are absolutely correct in stating that those looking to create something new need to concentrate on the potential customer to ensure success.
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Re: What exactly is innovation?

AmitS ·
So very true.In the vigour to innovate, one loses sight of end consumer and produces a product or a service with no real benefit
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Re: What exactly is innovation?

Teresa Cottam ·
Thanks Amit - I think the problem is the confusion between "inspiration" which is that genius moment of invention and is a creative and somewhat chaotic event (and that's fine), and "innovation" which is for me a process that takes inspirations and turns them into deliverables. This is where people trot out and frequently misquote Steve Jobs as justification: "well Steve Jobs said that people don't know what they want until they see it". The problem is they fail to understand that Apple has...
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Re: What exactly is innovation?

AmitS ·
Teresa- for me one could do two things(atleast that's what I keep in mind whenever we get into we must INNOVATE kind of discussions : 1. Keep the customer at the centre of everything 2. and more importantly remind ourselves of what Peter Drucker said "There is nothing so useless as doing efficiently that which should not be done at all"
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Re: What exactly is innovation?

Teresa Cottam ·
Hi Amit I couldn't have said it better myself - thanks for the comment. If only we in telco could get number 1 drilled into our brains more. You have no idea how many presentations I go to which are about customer experience or customer support and none of the slides have the customer on them. :-)
Blog Post

The Cage: AsiaInfo's Andy Tiller discusses the viability of sponsored data models

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  asks...
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The Cage: Daniel Allen talks enterprise customers, innovation and Cloud

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  asks Sipcom's...
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The Cage: how will improved understanding of data usage help differentiate MVNO offerings?

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Telesperience Chief Strategist Teresa Cottam asks Millenoki's Tony...
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The Cage: Jennifer Fellows talks pricing innovation

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry.   In this interview Telesperience Chief Strategist Teresa Cottam asks MDS's Jennifer Fellows about how CSPs can use...
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The Cage: Jennifer Kyriakakis on Digital Innovation

Teresa Cottam ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.   In this interview Telesperience Chief Strategist Teresa Cottam  asks Matrixx's...
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The Cage: Lessons from India

Monica Zeta ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.     In this interview Telesperience Vice President of Research Monica...
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The cage: are there new opportunities for messaging?

Monica Zeta ·
Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred. In this interview Vice President of Research Monica Zlotogorski discusses with Archer...
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The obsession with technology execution versus enabling a customer-oriented strategy

Monica Zeta ·
VP Research Monica Zlotogorski ponders cupcakes, the lack of customer centricity in the communications business, and the paucity of real strategy.  Photo with thanks to User:Colin / Wikimedia Commons / CC-BY-SA-3.0...
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The Olympic opportunity: will UK CSPs be able to maximise it?

Teresa Cottam ·
Teresa Cottam looks at the effect the Olympics will have on the UK communications business, and argues the industry needs to think more positively if it's to maximise the opportunities. Plus there's a free Telesperience white paper to download.  ...
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The undiscovered country: SME

Teresa Cottam ·
Woman in small shop Ghana (Photo credit: World Bank Photo Collection) As CSPs see flat-lining revenues in many areas, and fret about the effect of OTT services and rising data traffic on their revenues and profitability, there is one area of the...
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Time for a new approach to pricing?

MDS's Andy Peers looks at why CSPs need to change in order to better meet customers' needs and price expectations. He argues this means focusing on value not on lowest possible price.   Joachim Wtewael, The Fruit and Vegetable Seller, 1618  ...
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UEFA and Mobile Data: The Customer is #BOSS (or they should be)

Teresa Cottam ·
Volubill's Akil Chomoko talks about football and how CSPs could create more attractive, flexible packages for football fans and others. Harald Giersing, 1917  You’d be hard-pressed to find a sporting event that Europeans like more than...
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US leads the telco charge to verticalize

Teresa Cottam ·
Telesperience Chief Analyst Teresa Cottam looks at the latest telco buzz word aimed at producing more revenue from the enterprise sector – verticalization. Looking south from Top of the Rock, New York City (Photo credit:...
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Vodafone and BT say SMEs are top priority

Teresa Cottam ·
Chief Analyst Teresa Cottam explains why mobile giant Vodafone and British incumbent BT are both looking to the SME sector for growth. Reports in the UK press (see Financial Times: Telecoms groups turn to SMEs for growth - NB you may require a...
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What exactly is innovation?

Teresa Cottam ·
Teresa Cottam explores the nature of innovation in an ICT context.  Frank R Paul, The Atomic Flying Car of the Future (1955)  At Telesperience we live and breathe innovation. We evaluate, judge, write about, analyse and ponder about...
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Announcing #BOSSfest16

Teresa Cottam ·
The blisters from MWC have healed, the bags under our eyes have retreated, and the spring conference season is underway. Time to review what ideas and advice we have to offer to the digiverse... by Teresa Cottam Image Source: https://www.flickr.com/photos/amalakar/
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BSS transformation is over – fact or fiction?

Teresa Cottam ·
Dave Labuda, Founder, CEO & CTO, of MATRIXX takes a robust look at BSS transformation. Domenico Ghirlandaio, Homem Velho e seu Neto, c1480 An Old Man and his Grandson Its time to reassess the hype, mainly led by traditional BSS suppliers, that transformation of the BSS stack is an exercise of cutting and pasting legacy components with newer versions. The classic BSS stack - pushed by classic BSS vendors - contains very little that is now of...
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Business innovation – the new telecoms challenge

Teresa Cottam ·
In this post, MDS's Andy Peers looks at why business innovation has become so important to CSP success. He argues that CSPs need to look outside the industry for inspiration and highlights an example of recession-busting pricing success that CSPs can...
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When addressing the enterprise and SME opportunity: don’t forget the basics

Teresa Cottam ·
VOSS’s Christopher May looks at opportunities for CSPs in the enterprise and SME markets, and reminds them what needs to be done to support UC services.     I got the feeling that there was someone trying to communicate with me...
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Why NGMN Alliance is set to rock the BSSOSS world to the NGCOR

Teresa Cottam ·
Teresa Cottam looks at the NGMN Alliance, and explains why everyone in BSSOSS should be aware of what its Next Generation Converged Operations (NGCOR) group is doing.    BSSOSS change is hard but necessaryBSSOSS is generally a quiet...
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Why operational efficiency does not guarantee success

Teresa Cottam ·
Efficiency is always good - right? Chief Analyst Teresa Cottam looks at the risks around operational efficiency and why high levels of efficiency are not a guarantee of future success. Young Woman Picking Fruit, Mary Cassatt, 1891  For a long...
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Keeping innovation real in the Dominican Republic

Teresa Cottam ·
Teresa Cottam looks at the nature of innovation and at a great new example of customer-centric innovation from LATAM.   Beach, Dominican republic (Photo credit: Wikipedia)  We like our bells and whistles in the mobile market. We like...
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Let's call 4G "licence" what it really is - 4G tax

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at the risk and hypocrisy surrounding 4G licensing in the UK. Image courtesy of Stuart Miles www.freedigitalphotos.net  The UK media is currently full of stories of mobile licensing. I'm not going to write...
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Lifting revenues to the max

Teresa Cottam ·
Chief Analyst Teresa Cottam looks at how telecoms revenue management is being transformed into revenue maximisation.   Inflating the balloon (Photo credit: Wikipedia)   Historically, CSPs managed their revenues by ensuring that...
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Making the impossible possible (a fishy tale)

Teresa Cottam ·
Teresa Cottam relates a fishy tale and explains why we need to stretch ourselves to make the impossible possible.     As you’re probably aware, fishermen are renowned for their tales and tendency to exaggerate. The following tale...
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Past performance is no guarantee of future performance

Teresa Cottam ·
Teresa Cottam looks at telecoms innovation and how we deliver it and asks whether we can deliver the necessary change quickly enough. You must have seen the caveats the financial services community have? The ones where they tell you how safe your...
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Smart revenue sharing: the evolution of BSS

FTS's Nir Asulin explores how the growth of digital is bringing about dramatic changes to BSS, and how smart revenue-sharing models are key to helping service providers overcome the challenges they’re facing.   Sharing Fish by Thomas Cooper...
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CSP Innovation: Are your interfaces holding you back?

Teresa Cottam ·
Chief Analyst Teresa Cottam explains why integration is still one of *the* main bottlenecks to product, pricing and marketing innovation, and looks at how new-kid-on-the-block BroadForward aims to shake up the the status quo by improving the way we...
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Designing the customer-centric product

Darran Clements ·
Telesperience's Chief Strategist Teresa Cottam looks at the need to achieve the right balance between customer-centricity and technology evangelism when it comes to designing the customer-centric product   It may not be universally true, but...
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Digital Insurance: How to Protect Your Legacy

Matrixx's Dave Labuda looks at pragmatic approaches to leverage legacy investments while also benefitting from digital.     Teodor Axentowicz, Old Man and a Ghost of a Young Girl         The topic of Digital...
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