Welcome to The Cage - a series of interviews where Telesperience questions key figures and thinkers from the telecoms industry. 10 minutes; no questions barred.

In this interview Telesperience VP of Research Monica Zlotogorski  asks ITC Antel's CEO Marcelo Erlich about the telecoms market in Latin America - present and future.

In this interview Monica discusses with Marcelo Erlich the following:

1. Is the future really mobile first? How important do you think wireline investments are going to be in the future?
2. What is the mobile business case in Latin America - where is the money coming from?
3. How important is the customer experience in the region and how is it going to evolve in the next five years?
4. What is your view about how and where operators should compete or collaborate among themselves?
5. What about OTTs? Are we going to see competition, collaboration, or a combination of both? How do you see new business models evolving in Latin America?
6. The mobile market in Latin America is reaching saturation, ARPU will not go much higher, how can the SME market play a role in helping generate additional money for CSPs? What are CSPs doing in terms of SMEs?
7. What do you think Latin America is doing really well and what can others learn from this? What lessons from developed economies do you think Latin American CSPs can learn from?
8. If you could give one piece of advice to the industry in Latin America, what would it be?

Other resources

• Listen to Darren Walker from Level 3 talking about how businesses are customers too.
• Read  about how Maximising the SME opportunity means understanding SMEs
• Read about How (not) to build an SME business
• Read The Ugly Truth About OTTs
• Read Why Are We Still Not Reaping the Benefits of a Great Customer Experience